Originally Posted by
Readynow
I submitted a refund request online. When I pressed the cnx button it offered a request refund button.
After 5 days I got an email which refunded me 100% to my credit card! Yeah!
Another case of never accept your first second or third answer
Congrats to OP, though I am shocked. I was able to find the exact fare rules on EF by using 4/4/2014 as the ticketing date -- both of the fares (LA07A0NQ/WNUP and QA14AXNQ/WNUP) show nonrefundable with a $200 change fee.