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Is this ticket refundable?
I bought a First Class ticket A class and used a companion certificate. I can no longer make the trip. I can't find anywhere whether this ticket is refundable. I know I lose the companion cert but I am thinking that any A fare is refundable. Unless the answer is buried in code - I can't find a definitive answer. Would like to know what the rules are before I call. It says it is refundable if purchased at a fully refundable fare. How do I determine that?
Flight Information Date and Flight Status Class Meals/Others Seat/Cabin GSO ► ATL THU 04SEP2014 DL 1569 OPEN A 04C ATL ► SLC THU 04SEP2014 DL 1333 OPEN A D 03A SLC ► RNO THU 04SEP2014 DL 1399 OPEN A 03C RNO ► SLC SUN 07SEP2014 DL 1336 OPEN A 03C SLC ► ATL SUN 07SEP2014 DL 1912 OPEN A L 06C ATL ► GSO SUN 07SEP2014 DL 2420 OPEN A 03C Check your flight information online at delta.com or call the Delta Flightline at 800.325.1999. Baggage and check-in requirements vary by airport and airline, so please check with the operating carrier on your ticket. Please review Delta's check-in requirements and baggage guidelines for details. You must be checked in and at the gate at least 15 minutes before your scheduled departure time for travel inside the United States. You must be checked in and at the gate at least 45 minutes before your scheduled departure time for international travel. For tips on flying safely with laptops, cell phones, and other battery-powered devices, please visit http://SafeTravel.dot.gov Do you have comments about service? Please email us to share them. Key of Terms # - Arrival date different than departure date ** - Check-in required ***- Multiple meals *S$ - Multiple seats AR - Arrives B - Breakfast C - Bagels / Beverages D - Dinner F - Food available for purchase L - Lunch LV - Departs M - Movie R - Refreshments, complimentary S - Snack T - Cold meal V - Snacks for sale Billing and Ticketing Information for Xxxxxxxxx FARE DETAILS: GSO DL X/ATL DL X/SLC DL RNO457.67LA07A0NQ/WNUP DL X/SLC DL X/ATL DL GSO533.95QA14AXNQ/WNUP 4S80.00 USD1071.62END ZP GSOATLSLCRNOSLCATL XF GSO4.5ATL4.5SLC4.5ATL4.5 Fare: 1,071.62 USD Taxes/Carrier-Imposed Fees: 132.38 Total for Name: 1,204.00 USD Paid with American Express Detailed Tax Information AY 10.00 US 80.38 XF 18.00 ZP 24.00 Total: 132.38 Total Fare: 1,071.62 USD Taxes/Carrier-Imposed Fees: 184.38 Total: 1,256.00 USD NON-REFUNDABLE / CHANGE FEE When using certain vouchers to purchase tickets, remaining credits may not be refunded. Additional charges and/or credits may apply and are displayed in the sections below. This ticket is non-refundable unless issued at a fully refundable fare. Any change to your itinerary may require payment of a change fee and increased fare. Failure to appear for any flight without notice to Delta will result in cancellation of your remaining reservation. All Economy Comfort and Preferred seats are Nonrefundable. Terms & Conditions Air transportation on Delta and the Delta Connection® carriers is subject to Delta's conditions of carriage. They include terms governing for example: Limits on our liability for personal injury or death of passengers, and for loss, damage of delay of goods and baggage. Claim restrictions including time periods within which you must file a claim or bring action against us. Our right to change terms of the contract. Check-in requirements and other rules established when we may refuse carriage. Our rights and limits of our liability for delay of failure to perform service, including schedule change, substitution of alternative air carriers or aircraft, and rerouting. Our policy on overbooking flights, and your rights if we deny you boarding due to an oversold flight. These terms are incorporated by reference into our contract with you. You may view these conditions of carriage on delta.com, or by requesting a copy from Delta. You have received this email because you elected to receive your Electronic Ticket receipt sent to you via email. If you would like to take advantage of other Delta email programs featuring special fare, promotions, information and flight updates, please visit delta.com/emailprograms or delta.com/notifications. COPYRIGHT INFORMATION This email message and its contents are copyrighted and are proprietary products of Delta Air Lines, Inc. Delta Blvd. P.O. Box 20706 Atlanta, GA 30320-6001. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited. © 2014 Delta Air Lines, Inc. All rights reserved. |
Doesnt appear to be refundable looking at NON-REFUNDABLE / CHANGE FEE
Many of these Coach to First instant upgrade fares have change fees. I cannot seem to find the full fare rules on EF and not sure why GSO-RNO has the following fare basis Outbound: LA07A0NQ/WNUP Return: QA14AXNQ/WNUP |
Call DL and find out. If not call again.
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$200 change fee. I don't think I have ever seen a refundable A fare and would be very surprised to see one on any route.
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Originally Posted by lamont2718
(Post 23183667)
$200 change fee. I don't think I have ever seen a refundable A fare and would be very surprised to see one on any route.
Code:
69 CHIMSP 12JUL14 DL USD 333.00 HA07UPRA STAY---/-- BK-H @ RULE APPLICATION AND OTHER CONDITIONS NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT VALIDATED FOR AUTOPRICING. EXCURSION FARES APPLICATION CLASS OF SERVICE THESE FARES APPLY FOR FIRST/COACH CLASS SERVICE. CAPACITY LIMITATIONS SEATS ARE LIMITED. ... PENALTIES NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. -CHANGES ARE PERMITTED ANYTIME -ALL TKTS MUST BE REISSUED -CHANGES RESULTING IN A HIGHER FARE MUST BE ADD COLLECTED AT THE TIME OF REISSUE -IF THE CHANGE RESULTS IN A LOWER FARE THE DIFFERENCE MAY BE REFUNDED TO THE ORIGINAL FORM OF PAYMENT WITHOUT A CHANGE FEE |
Originally Posted by CDKing
(Post 23183200)
Doesnt appear to be refundable looking at NON-REFUNDABLE / CHANGE FEE
Many of these Coach to First instant upgrade fares have change fees. I cannot seem to find the full fare rules on EF and not sure why |
Originally Posted by javabytes
(Post 23183914)
Sure there are. HA07UPRA for ORD-MSP, for instance.
Code:
69 CHIMSP 12JUL14 DL USD 333.00 HA07UPRA STAY---/-- BK-H @ It's even more common with B, M, S, and H-UP fares that book into P class. |
OP seems to have a L-UP fare. I suspect it's not refundable but will result in a DL credit when cancelled, so that it can be changed for a $200 fee but cannot be turned in for cash or a credit to the original means of payment.
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Originally Posted by javabytes
(Post 23183920)
Need to know the date OP purchased the ticket to pull up the historic fares in ExpertFlyer. You're right, though, that NON-REFUNDABLE / CHANGE FEE probably tells OP everything he needs to know. Unless you don't trust DL IT to get things like that right.
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Originally Posted by CDKing
(Post 23184743)
I tried 20 different ticketing dates in ef going back to July 13 many of the same fares were there just with different start and end dates. always so close but one or two digits off in the last 4. I peeked at most of them and all had change fee
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I submitted a refund request online. When I pressed the cnx button it offered a request refund button.
After 5 days I got an email which refunded me 100% to my credit card! Yeah! Another case of never accept your first second or third answer |
DL just changed dates for me on an ANC/HSV A class fare for just the change in fare (no change fee).
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Originally Posted by Readynow
(Post 23207535)
I submitted a refund request online. When I pressed the cnx button it offered a request refund button.
After 5 days I got an email which refunded me 100% to my credit card! Yeah! Another case of never accept your first second or third answer |
Originally Posted by lamont2718
(Post 23208175)
Congrats to OP, though I am shocked. I was able to find the exact fare rules on EF by using 4/4/2014 as the ticketing date -- both of the fares (LA07A0NQ/WNUP and QA14AXNQ/WNUP) show nonrefundable with a $200 change fee.
Bottom line. Never hurts to ask....and ask nice! |
You got lucky.
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