Thomas Hudson

Not speaking to anyone in particular, but this guy's schtick may be of use on this one.


http://www.youtube.com/watch?v=s27Oq5ot0ZI

21A

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How does this work? I can't seem to find any option to save additional itineraries to My Delta; it seems like they still just get pulled up by Sky Miles number...

Howste

Thank you!

DMIrishFlyer

Ah - a lot of cheese got moved today.....

18sas

Probably intentional. Looks like DL has adopted the same look and feel that a lot of other sites have adopted with large targets for buttons and menu items. This is done usually to support tablet and touchscreen usage, because you need a bigger target to touch something with your finger than to click it with a mouse.

This indicates that DL is betting that more and more DL.com traffic will come from tablets rather than computers. And so they're re-optimizing for this eventuality.

But all of those bigger targets take up a lot more room, hence the vertical scrolling. There again, scrolling is much easier and natural on a tablet than with a computer.

That's a major improvement. The old way used to drive me crazy.

Another big ^^^^: Showing my MQM count on the home page rather than having to drill down to the SkyMiles statement page. I am *much* more interested in my MQM count than my RDM balance. I'm probably not alone.

Schmoops

I checked my TSA info by...

logging in on the main page > hovering over My Delta > Clicking "Go to My Profile"

Then you'll see the Basic Info section on the left (just below the Re qualification bar) ... next to it Click OPEN. You'll find the Secure Passenger Data within that first section.

robnsfla

Delta's dilemma.....and what the IT design team was asked to do....

1. create a website with mindless clutter for the kettle's with every chance possible to upsell ...look honey let's get a Hertz car 40 % off...oh look we can get a free ticket with Amex Gold...oh my god...lets go on a Delta Vacation...oh maybe we can pay a little extra for you honey for economy comfort since your a 300 pound kettle.....catch my drift...the same idea as supersize it at Mcdonalds for an upsell....a shopping cart like Amazon...

verses...

2. create a functional website for elite medallion travelers with useful in depth intelligent information with information on Hertz Gold or Hilton Honors and A and P first class fares....an advanced seach engine for complicated and higher end itineraries...

So it's farily obvious which website we have....

To be constructive...there probably should be 2 web interfaces depending on whether you ocassionally fly or are an advanced elite traveler and you would be given the choice on the main page or once you logged in with elite status...

Thomas Hudson

Very well stated. It see a lot more stuff that does not have to do with me buying a ticket or managing my current or future tickets. Ham Sandwich...

Schmoops

I don't disagree that the site is geared more towards leisure travelers (and how that can be more annoying), however:

Do you expect the grocery store to rearrange their aisles based on your needs to make maneuvering around the store easier for you and the other stop&shop frequent shoppers? Frequent Shopper A has a very different shopping list than Frequent Shopper B...

Or do you expect them to build a separate store next door so you're no inconvenienced by the variety of offerings and partner advertisements (ie: Shell)? Who should bear the cost burden of that?

Why not insert a 3rd party buffer? A travel agent, a booking website, hire an assistant? It's not necessarily Delta's problem if you don't like the aesthetics or marketing/brand campaigns used on their site...

But hey, those are just just my thoughts.

view-with-a-room

No option to log on via Chrome / Windows 8. Oddly enough Safari / Windows 8 has proven to provide the better user experience. Thought about the mobile version via browser but find no option to log on. Internet Explorer provides no option to change seats but an error message as such. Mobile version via Android phone and Safari via Windows 8 does provide an option to change seats. Certainly and endless wild goose chase into the rabbit hole... Sad obvious issues such as non functional search engines are not addressed prior to the implementation of a new web site.

view-with-a-room

Nothing unusual about alternate interfaces for alternate customers. HP, Dell, IBM all provide alternate interfaces for business customers and consumer customers, as an example. A "power user" interface is common for operating systems and applications. The concept is not new...

But hey, those are just your thoughts; or lack of.

akonradi

I have the same issue when I'm logged into my SkyMiles account. Since I no longer use that, I signed up for a basic delta.com account (and didn't enroll in SkyMiles). Every itinerary that I entered there saved to My Trips. It even allowed for me to save my AS and AF numbers to my profile for easy reference during booking.

Schmoops

Then you should be willing to pay for it...why would you expect delta to provide this for free?

In this case, I assume travel agencies are classified as power users, and thus would expect a different interface, whether that be a website, or direct access to internal systems etc.

I'd also suggest you refrain from suggesting my thoughts (or anyone else's for that matter) are baseless. Just because you don't agree with them, doesn't mean they have no value. Plus it makes you seem like a bit of a jerk, and I'd like to think that's not really the case.

To each their own, right? Cheers!

iTanNicNic

December isn't listed as a month option anymore...

dickerso

All of these improvements pale in comparison to the importance of fixing the damn award search tool.