That's because they are monitoring this Compensation Thread and see what they have been giving out for silly complaints. Someone finally woke up.

I have only complained three or four times in twenty years, so its not me!!:)

I recently (about a week ago) flew in BE from EZE-ATL and the seat did not function at all. I was offered 15,000 miles as compensation on board. How long does it take for these miles to post typically?

Ok.... I've got to say that Delta went WAY beyond the call of duty. I wrote a general letter about a bad June in general. Delays, food not served, etc... Long letter, I was pretty frustrated.

I get a wonderful reply from DL, and a few days later I get this HUGE gift basket filled with food and an hand written apology card. I was in shock. The gift basket alone must be worth > $100.

Just hit my second year as a DM (heaven knows how many roll over miles I'm going to have this year). This was a wonderful surprise and totally better than miles. WTG Delta. My kind of compensation (short of cold, hard cash). Must say I've been in a better mood of late... not so many problems in July and August.

Cancelled Flight, Change in Plans
 

Hey everyone, just looking for some opinions on what might be adequate compensation; I couldn't find my exact scenario, so I apologize if I may have just missed something similar.

I had JFK-IST and IST-JFK booked for mid-November. One day I went on to change my seats and noticed that I was rebooked on an IST-CDG-JFK with a 1 hour connection While this is definitely inconvenient, I'm not sure if it warrants a major complaint.

However, 3 issues I have were that I had received no notification that my return flight was outright cancelled (they stopped servicing this route for the season), I was rebooked on a flight in which I'm almost positive I would not have made the connection, but the biggest painpoint is that the flight now leaves at 5am instead of 1pm which completely throws a wrench in my travel plans. Without going into too much detail, I have to rebook my hotels(not that big of a deal), and in the end will lose out on half a day, since I will now be spending the night out by the airport instead of "downtown"

Maybe I'm making a lot out of nothing, Delta "is" getting me where I want to go, just at the expense of convenience, but if I were to ask for some type of compensation, does anyone have any ideas what would be considered fair? Instead of just the general points, I was considering asking to be bumped to a higher fare class so I could use points to upgrade myself on the return.

Any ideas, suggestions, and or comments are welcomed.

You might want to scan this thread: http://www.flyertalk.com/forum/delta...e-jfk-ist.html

Cancelled flight from AMS to DTW with overnight stay in AMS (in June)

25,000 customer retention miles. Wrote asking about travel voucher - no dice.

On trip this week I batted 2/2 on first leg MX cancelations. Outbound forced me overnight in ATL. Return I would've been forced overnight in dtw, but flew AA instead. Twitter offered me 1K miles. I said keep the miles, that's insulting. I'll write in instead.

Just curious how long people wait for a response back on a complaint? It's been 9 days now, and I've never waited longer than a couple days before. Don't want to email them back too quick, but don't want to wait too long either. Thoughts?

Edit: Finally got an email back from them today (unprovoked). Offered 15K miles for the 2 MX's and for closing the gate door on a connection on me and the fam, causing an overnight.

August 18th... Flight to DTW delayed due to technical difficulties, causing me to miss a short connection and I ended up delayed by almost 8 hours to my final destination, because that was the next flight they could get me on.

I was offered a $100 ecert and took it... bad move?

It's been almost a month for me. Your post actually reminded me to send them a reminder that I am still waiting for an answer. Granted in my last email I requested my complaint to be reviewed by a supervisor or manager, but I guess they understood this as a request to send my case to the recycle bin and send a canned answer that they "shall try and find a suitable
resolution to your query at the earliest."

Same here. My wife (GM) sent complain more than month ago. They replied in 3 days that answer can take little longer. After more than 2 weeks later she wrote them reminer. No response from them...

Since you haven't flown yet, is there a preferred (by you) flight you might take? Ask for it; they ought to be willing to switch you without fee.

broken tray table in EC seats, 7,500 miles.
2-hour on tarmac delay, 9,500 miles.

ATL-LAX delay and voluntary bump
 

4-5 hr. outbound delay due to equipment problem-$50 voucher given at gate to everyone/called medallion line and was given an additional $100 voucher.

On return volunteered for bump, Sky Club rep protected me on next flight leaving 90 minutes later pending bump, gate agent delighted to bump me since she knew I had seat on next flight, voucher given for $400