I do not see the work of Shena here, provided other DM's and PM's were upgraded.

Now, if this is JFK-SFO, aren't all udu's cleared at the gate? This makes it unlikely that the GM had been confirmed in FC on the previous flight.

That wasn't specific to this instance, but more about rebooking in Y in general. And in general, for some of the reasons I enumerated, I think it's a bad idea for GAs to start shuffling things that reservation/ticketing agents have done because they think they know better. Specify rebooking criteria, get the agents to do it right, and then just have the GA process the lists as they come up.

Bingo!!!
That's why I started the other thread asking the question about this. I guess it is luck of the draw.

It would be good if DL was consistant with this.

+1 ^ I think you should end up in your original spot in the pecking order (by status and then fare class), but if they are going to rebook people into Y, then it should remain that way for everyone.

When I work a flight before I clear any upgrades showing booked in Y, I always check the ticket. If the ticket does not match the booking I change either the priority or the class to the correct priority/class.

It sounds like you are a GA? I'd love to know if that is S.O.P.? Or are you making up "rules" as you go along to do what you think is right?

Inconsistency makes people nuts. There needs to be a S.O.P. and then all GAs need to follow it... not change priority/classes around to fit how they think it "should work".

So if you're supposed to do that, procedurally, thanks for the window into S.O.P. If you are making up procedures on your own... please considering stopping. Customers like consistency.

Thank you. I wish more GAs were as careful as you.

since when do GM's no longer qualify for upgrades? i could understand being bumped further down the list, but being removed entirely?

Removed entirely makes sense if the GM has no shot at that upgrade. I'm sure that it's more difficult to change priority than it is to remove.

My first guess is that what happened was that you were booked into Y when you misconnected because that is typically what IROPS books into to make sure you get a seat on the next flight. However, it was probably booked into Y only pending a DL Supervisor to overbook U class and change it back to U. Since there was an overnight, it had a lot of time to wait for approval and the correction to be made. Had the flight they rebooked you on been only an hour after you arrived from RDU, the GA may not have noticed this and you may have stayed in full Y since it didn't get kicked back down to U yet.

My second guess would be that the GA working the flight noticed a couple of UP2s (full Y fares) and checked the Ticket Info and saw that they were actually U and T tickets and then dropped them down to their appropriate places on the UG list. If there were a lot of Medallions on the 7:15am flight, and it looked like your GM friend had no shot at a UG, it is possible that he would disappear from the UG list. Since all UGs are held to the gate on these transcons, I think the GAs are a little more engaged in checking the ticket info to make sure that full Ys are really full Ys. On MSP-FAR the GA may not do this since it is a shorter flight with less medallions but on the BE route JFK-LAX/SFO, DL wants its top tier elites and the people that paid a couple grand to be sitting up front, not just IROPS GMs and FOs.

You're right - there needs to be consistency. Agents need to rebook into the proper class. When it's not done, I applaud any agent going in and fixing it to create a consistent and proper experience.

We need more GAs like NWA012 that ensure that elites aren't getting an easy upgrade due to an improper rebooking.

While agents need to be trained to do it right the first time (whatever "right" may be), the last thing we need is GA's going in and fixing things they think are wrong. Especially if it means pulling someone off the list altogether instead of re-ordering them. Think about it... for all the people who normally want transparency as a means of avoiding real shenanigans, is that what you really want to happen at the gate?

I fix things that I KNOW are wrong not what I "think" are wrong. I fix what other agents aren't doing to begin with. More training is not going to fix anything, so that is not a solution. As I said before more automation needs to take place to prevent this. Fixing things at the gate is avoiding shenanigans if you ask me.

It is my understanding (from personal experiences), that its possible you can not be added to an upgrade list if it is already pretty full and you stand no chance of an upgrade. I had this happen at DCA when I was rerouted from a delayed IAD departure. Got to the gate, didn't see my name, asked why not, agent tried multiple times to add me, and I was finally told that I had no shot at the upgrade and that the upgrade list was not allowing me to be added because of that.

Much of the time it seems like this is done BY the automation. Every time I hit the IROPS page on the website, the rebooking class is F or Y. My original fare basis code is still shown under my name, but the class is F or Y. If this is done by design, what makes your changing it at the gate right?