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Thread: Is this Shenanigans?
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Old Mar 8, 2011 | 11:09 am
  #26  
mersk862
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Originally Posted by MFMeow
It sounds like you are a GA? I'd love to know if that is S.O.P.? Or are you making up "rules" as you go along to do what you think is right?

Inconsistency makes people nuts. There needs to be a S.O.P. and then all GAs need to follow it... not change priority/classes around to fit how they think it "should work".

So if you're supposed to do that, procedurally, thanks for the window into S.O.P. If you are making up procedures on your own... please considering stopping. Customers like consistency.
You're right - there needs to be consistency. Agents need to rebook into the proper class. When it's not done, I applaud any agent going in and fixing it to create a consistent and proper experience.

We need more GAs like NWA012 that ensure that elites aren't getting an easy upgrade due to an improper rebooking.
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