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Old Mar 9, 2011 | 4:32 pm
  #46  
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Originally Posted by rylan
If someone on irrops is rebooked in their original L class (for example) ... but they also won't get on another flight and could be stuck at the airport much longer.
Why would that be ? For instance, when you are upgraded to J in oversold situations, you still keep your original Coach fare class, yet they give you a BE seat.
Whoever rebooks you, just books you on in a seat on a certain flight and assigns a fare class. Should the chosen flight only have Y fares left, they can still override the system and book you in T. It takes more time than just reassigning you in Y and follow normal booking and that's why one may still enjoy a fare upgrades occasionally.
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Old Mar 9, 2011 | 7:36 pm
  #47  
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Originally Posted by javabytes
Much of the time it seems like this is done BY the automation. Every time I hit the IROPS page on the website, the rebooking class is F or Y. My original fare basis code is still shown under my name, but the class is F or Y. If this is done by design, what makes your changing it at the gate right?
Originally Posted by zsmith2
The design is flawed and should be fixed within the upcoming months....so yes it does make it right.
if delta's system-wide, corporate, and official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.

delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.
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Old Mar 9, 2011 | 7:53 pm
  #48  
 
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Originally Posted by crabbing
if delta's system-wide, corporate, and official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.
First of all you don't know the policy. The policy is to rebook in the original COS. Second how can you compare this with handing a F BP to someone who doesn't deserve it?
I know my job and how to do it...period.
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Old Mar 9, 2011 | 8:11 pm
  #49  
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Originally Posted by crabbing
if delta's system-wide, corporate, and official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.

delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.
You're not seriously suggesting that DL's IT works correctly are you?
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Old Mar 9, 2011 | 8:19 pm
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Originally Posted by zsmith2
First of all you don't know the policy. The policy is to rebook in the original COS. Second how can you compare this with handing a F BP to someone who doesn't deserve it?
I know my job and how to do it...period.
Zsmith is correct, it is Delta's policy to rebook in the ticketed class of service. Also, as stated, the new automated rebooking tool will follow this logic once it is released soon.
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Old Mar 10, 2011 | 4:19 am
  #51  
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Originally Posted by flymonthly
You're not seriously suggesting that DL's IT works correctly are you?
yes. seriously.

think about how often delta's IT works to the customer's detriment. my favorite example is how the award calendar keeps track of your searches, and deprives you of low-mile awards on the dates for which you search. or the quasi-"bait and switch" where the website tells you the cheaper fare "just sold out." these things are not random.

Originally Posted by RobOnLI
DL does do this. The GIDS will show "Upgrade Standby List Closed" meaning no more names can be added to the list.

...

I believe closing the list is at the discretion of the gate agent because there are plenty of reports of 60+ names on an upgrade list.

-RM
wow. what a huge loophole for GA shenanigans. if you want to put your buddy in F, just close the upgrade list to prevent any medallions from getting their upgrades, and just tell your buddy to take the "available" F seat (without printing a boarding pass, because that would leave a traceable paper trail). the medallions on the plane won't see an empty F seat, so they're unlikely to complain.

what is the point of closing the upgrade list? so what if the list has 60 or 100 names on it? giving GAs this option just creates needless work for them to do before getting the flight out. and as a silver who once scored an upgrade on a medallion-heavy LAX-ATL flight, down somewhere in the high 40s or low 50s, but who waited at the gate as all of the other medallions boarded, i can safely say that it's wrong to presume that someone has no chance of an upgrade.
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Old Mar 10, 2011 | 12:04 pm
  #52  
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Originally Posted by thesaints
Why would that be ? For instance, when you are upgraded to J in oversold situations, you still keep your original Coach fare class, yet they give you a BE seat.
Whoever rebooks you, just books you on in a seat on a certain flight and assigns a fare class. Should the chosen flight only have Y fares left, they can still override the system and book you in T. It takes more time than just reassigning you in Y and follow normal booking and that's why one may still enjoy a fare upgrades occasionally.
I guess people aren't getting my point... if you are rebooked in your original fare class and put on standby because there are no seats available (such as during winter storm cancellations), you're going to be at the bottom of the pile for getting a seat on a flight.

Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
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Old Mar 10, 2011 | 12:36 pm
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Originally Posted by rylan
I guess people aren't getting my point... if you are rebooked in your original fare class and put on standby because there are no seats available (such as during winter storm cancellations), you're going to be at the bottom of the pile for getting a seat on a flight.

Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
Inconvenienced passenger DO GET PRIORITY and STILL WILL with the new IROP tool. Passengers standing by due to an IROP go at the top of the standby list.
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Old Mar 10, 2011 | 12:40 pm
  #54  
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Originally Posted by NWA012
Inconvenienced passenger DO GET PRIORITY and STILL WILL with the new IROP tool. Passengers standing by due to an IROP go at the top of the standby list.
And the important end to this statement:

"Passengers standing by due to an IROP go at the top of the standby list, but not the upgrade list."

^^
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Old Mar 10, 2011 | 12:42 pm
  #55  
 
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Originally Posted by rylan
I guess people aren't getting my point... if you are rebooked in your original fare class and put on standby because there are no seats available (such as during winter storm cancellations), you're going to be at the bottom of the pile for getting a seat on a flight.

Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
I don't think you are getting it at all. There are only 2 types of revenue standby catagories inconvienced DL pax (B1) and medallions same day standby (SDSB). It has always been and forever will be that inconvenced pax will go ahead of meadallion standbys. Within B1's fare medallion status and fare class are the deciding order.....SDSB works the same way but the two are not combined within each other.
Seems like you are mixing what the OT has been with standby which are two different beasts.
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