Is this Shenanigans?
#46



Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,911
Whoever rebooks you, just books you on in a seat on a certain flight and assigns a fare class. Should the chosen flight only have Y fares left, they can still override the system and book you in T. It takes more time than just reassigning you in Y and follow normal booking and that's why one may still enjoy a fare upgrades occasionally.
#47



Join Date: Mar 2006
Posts: 1,661
Much of the time it seems like this is done BY the automation. Every time I hit the IROPS page on the website, the rebooking class is F or Y. My original fare basis code is still shown under my name, but the class is F or Y. If this is done by design, what makes your changing it at the gate right?
delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.
#48
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,655
if delta's system-wide, corporate, and official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.
I know my job and how to do it...period.
#49



Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
if delta's system-wide, corporate, and official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.
delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.
delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.
#50
Join Date: Oct 2008
Programs: HH Diamond
Posts: 612
Zsmith is correct, it is Delta's policy to rebook in the ticketed class of service. Also, as stated, the new automated rebooking tool will follow this logic once it is released soon.
#51



Join Date: Mar 2006
Posts: 1,661
think about how often delta's IT works to the customer's detriment. my favorite example is how the award calendar keeps track of your searches, and deprives you of low-mile awards on the dates for which you search. or the quasi-"bait and switch" where the website tells you the cheaper fare "just sold out." these things are not random.
what is the point of closing the upgrade list? so what if the list has 60 or 100 names on it? giving GAs this option just creates needless work for them to do before getting the flight out. and as a silver who once scored an upgrade on a medallion-heavy LAX-ATL flight, down somewhere in the high 40s or low 50s, but who waited at the gate as all of the other medallions boarded, i can safely say that it's wrong to presume that someone has no chance of an upgrade.
#52
FlyerTalk Evangelist




Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,210
Why would that be ? For instance, when you are upgraded to J in oversold situations, you still keep your original Coach fare class, yet they give you a BE seat.
Whoever rebooks you, just books you on in a seat on a certain flight and assigns a fare class. Should the chosen flight only have Y fares left, they can still override the system and book you in T. It takes more time than just reassigning you in Y and follow normal booking and that's why one may still enjoy a fare upgrades occasionally.
Whoever rebooks you, just books you on in a seat on a certain flight and assigns a fare class. Should the chosen flight only have Y fares left, they can still override the system and book you in T. It takes more time than just reassigning you in Y and follow normal booking and that's why one may still enjoy a fare upgrades occasionally.
Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
#53
Join Date: Oct 2008
Programs: HH Diamond
Posts: 612
I guess people aren't getting my point... if you are rebooked in your original fare class and put on standby because there are no seats available (such as during winter storm cancellations), you're going to be at the bottom of the pile for getting a seat on a flight.
Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
#54




Join Date: Jan 2006
Location: DEN
Programs: UA 1KMM, DL Plt, AA, AS, HHonors Diamond, IHG Plat, Marriott Ttnm (LT PLT), Hertz PC, Enterprise Plt
Posts: 7,238
"Passengers standing by due to an IROP go at the top of the standby list, but not the upgrade list."
^^
#55
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,655
I guess people aren't getting my point... if you are rebooked in your original fare class and put on standby because there are no seats available (such as during winter storm cancellations), you're going to be at the bottom of the pile for getting a seat on a flight.
Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
Also, if the new auto-rebooking tool that is coming keeps your original fare class then doesn't that by default mean that irrops passengers no longer get priority on flights? That sounds like a change of policy to me. Will Delta no longer be giving priority to pax with travel disruptions?
Seems like you are mixing what the OT has been with standby which are two different beasts.

