Originally Posted by
NWA012
When I work a flight before I clear any upgrades showing booked in Y, I always check the ticket. If the ticket does not match the booking I change either the priority or the class to the correct priority/class.
It sounds like you are a GA? I'd love to know if that is S.O.P.? Or are you making up "rules" as you go along to do what you think is right?
Inconsistency makes people nuts. There needs to be a S.O.P. and then all GAs need to follow it... not change priority/classes around to fit how they think it "should work".
So if you're supposed to do that, procedurally, thanks for the window into S.O.P. If you are making up procedures on your own... please considering stopping. Customers like consistency.