Gate agent confiscated my Biz class BP at MSP
Sep 20, 2010, 2:51 pm
#32
Join Date: Oct 2009
Location: MEM
Programs: AA - PP
Posts: 887
Given the OP's comments and clarifications, I can think of no way that Delta could weasel out of not giving back the entire 25k miles at the very minimum. At the gate well before time, plane still boarding so last call most likely not even announced yet, confirmed/paid for upgrade.
Add to that the "turning around of the nametag" and things really get not pretty. That said, I'm in full support of employee safety/privacy, so no last name should be given imho. First is probably enough with the details and if not, ask for an EmployeeID.
Add to that the "turning around of the nametag" and things really get not pretty. That said, I'm in full support of employee safety/privacy, so no last name should be given imho. First is probably enough with the details and if not, ask for an EmployeeID.
Sep 20, 2010, 2:58 pm
#33
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Photograph the GA. Then board, and photograph the passenger in what had been your seat.
Use your phone, and immediately mail the photos home.
Use your phone, and immediately mail the photos home.
Sep 20, 2010, 3:06 pm
#34
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Sep 20, 2010, 3:07 pm
#35
Join Date: Aug 2001
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Not all of us are really anxious to have our pictures appear on some moron's facecrook page, probably mislabeled as "upgrade theifs" or something.
Sep 20, 2010, 3:08 pm
#36
Join Date: Jul 2009
Location: BWI
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Any passenger (cabin, paid or award, status, etc. doesn't matter) that isn't boarded after 15 minutes prior to departure is automatically taken off the flight. I'm imagining this is what happened to the OP.
I didn't read the entire thread, but if that is the case...OP, sorry, but you deserved it. If not, call DL.
I didn't read the entire thread, but if that is the case...OP, sorry, but you deserved it. If not, call DL.
It would have taken less time than typing out 30 or so words.
Sep 20, 2010, 3:16 pm
#37
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Sep 20, 2010, 3:26 pm
#38
Join Date: Aug 2006
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If, in fact, the story is as you told it, you always have the option of complaining to DOT. That will almost assuredly result in a higher level response, but it may not yield any compensation.
Sep 20, 2010, 3:36 pm
#39
Join Date: Apr 2004
Posts: 5,630
I wouldn't had boarded if I wasn't getting what I paid for. But then again, I make my travel plans in a way they are not time sensitive. I would had refused to take the new BP and asked for a supervisor.
If you where at the gate 15 min prior and everything else was up to snuff like already commented then finding out why this happened to me would be just as important as getting my miles/money back, maybe even more important.
If you where at the gate 15 min prior and everything else was up to snuff like already commented then finding out why this happened to me would be just as important as getting my miles/money back, maybe even more important.
This assumes the op was at the gate by the approriate time, I think it is 15 min.
Sep 20, 2010, 3:41 pm
#40
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,786
I printed my Biz BP at MSP about 4 hours before scheduled departure. There was a gate change and delay, and I was at both gates 30+ min prior to scheduled boarding (1st Gate) and 1 hour prior to actual boarding (gate 2). I watched the entire boarding process from my seat at the gate. I then boarded behind the last few people in line getting on, it was not like I waited until the door was about to close and they had no way of knowing I was or wasn't going to get on.
I am sure the seat issue had something to do with the delay??
Half of the 25K miles were given back.
I did call the 404 # and spoke to just one agent who said she already was a sup and that they do not escalate, and that they would not offer anything more than the $100 cert. I asked for an UG on my next flight or a $200 voucher or a RT cert but she just said no to all of these and then concluded with something to the effect of "Do you want it or not?"
&(*^*!
I surely do not want to give them any more business. Again, I am only Silver but I expect better even from an airline.
I am sure the seat issue had something to do with the delay??
Half of the 25K miles were given back.
I did call the 404 # and spoke to just one agent who said she already was a sup and that they do not escalate, and that they would not offer anything more than the $100 cert. I asked for an UG on my next flight or a $200 voucher or a RT cert but she just said no to all of these and then concluded with something to the effect of "Do you want it or not?"
&(*^*!
I surely do not want to give them any more business. Again, I am only Silver but I expect better even from an airline.
Though you were in the boarding area well before the departure time at what time before the time of departure did you actually go up to the gate and present your boarding pass??
Here is what I am wondering. What was your original seat? if a FC elise seat in row 2 or 3 your could have been FAMed into the back. (I like window seats and have never been FAMed out).
Otherwise, GA is boarding PAX and at some time at 15+ say 18+ they see the one FC seat is still open and decides close enough to remove your reservation and gives your seat away. Given their action I would say something was not kosher.
As much as I hate to sit on a plane, but given the airlines 15 minute rules and barring unforeseen circumstances if I am in F I board the damn plane cause once in the seat it is going to be harder (but not impossible) for them move me. Same in coach as I typically have an exit row and like the extra space.
Sep 20, 2010, 3:55 pm
#41
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I don't think so. If I'm happy ensconced in my seat and some random person comes wandering into the cabin, snapping MY picture, you can bet I'm going to say something, at least to the flight crew.
Not all of us are really anxious to have our pictures appear on some moron's facecrook page, probably mislabeled as "upgrade theifs" or something.
Not all of us are really anxious to have our pictures appear on some moron's facecrook page, probably mislabeled as "upgrade theifs" or something.
Second, if you were given my seat, I care no more about your desires than you do about mine. But I'd certainly be willing to make a trade: I get the seat I paid (miles) for, and nothing further happens with the pictures. Or Delta management gets copies of the pictures of the GA who took my seat and the passenger who was put in it; perhaps they'll recognize why it was done and act appropriately.
Finally, if it got to the point where I posted the pictures, there wouldn't be any mislabeling. I'd stick with the facts, as being damning enough.
Sep 20, 2010, 4:03 pm
#43
Join Date: Jan 2007
Posts: 5,679
Though you were in the boarding area well before the departure time at what time before the time of departure did you actually go up to the gate and present your boarding pass??
Here is what I am wondering. What was your original seat? if a FC elise seat in row 2 or 3 your could have been FAMed into the back. (I like window seats and have never been FAMed out).
Otherwise, GA is boarding PAX and at some time at 15+ say 18+ they see the one FC seat is still open and decides close enough to remove your reservation and gives your seat away. Given their action I would say something was not kosher.
As much as I hate to sit on a plane, but given the airlines 15 minute rules and barring unforeseen circumstances if I am in F I board the damn plane cause once in the seat it is going to be harder (but not impossible) for them move me. Same in coach as I typically have an exit row and like the extra space.
Here is what I am wondering. What was your original seat? if a FC elise seat in row 2 or 3 your could have been FAMed into the back. (I like window seats and have never been FAMed out).
Otherwise, GA is boarding PAX and at some time at 15+ say 18+ they see the one FC seat is still open and decides close enough to remove your reservation and gives your seat away. Given their action I would say something was not kosher.
As much as I hate to sit on a plane, but given the airlines 15 minute rules and barring unforeseen circumstances if I am in F I board the damn plane cause once in the seat it is going to be harder (but not impossible) for them move me. Same in coach as I typically have an exit row and like the extra space.
Sep 20, 2010, 4:04 pm
#44
Join Date: Dec 2007
Posts: 1,688
Any passenger (cabin, paid or award, status, etc. doesn't matter) that isn't boarded after 15 minutes prior to departure is automatically taken off the flight. I'm imagining this is what happened to the OP.
I didn't read the entire thread, but if that is the case...OP, sorry, but you deserved it. If not, call DL.
I didn't read the entire thread, but if that is the case...OP, sorry, but you deserved it. If not, call DL.
Sep 20, 2010, 4:12 pm
#45
Join Date: Dec 2007
Posts: 1,688
^
You can photograph anything you want in an airport, including people.
A few airlines (I believe AA is one of them) have provisions in the Contract of Carriage or elsewhere stating that it is prohibited to photograph AA employees or equipment except for taking personal photographs. First, I'm not sure if Delta has similar rules. Second, these are contractual promises, which if you violated Delta's only recourse would be to sue you for its damages, which would be zero.
They cannot force you to delete the pictures.
They could try to offload you from the aircraft on the basis of your breach of the Contract of Carriage, but you could then sue them. Your breach (photographing) would probably not be found to be material enough to warrant their attempted cancelation of the Contract of Carriage (offloading you).
Furthermore, individual passengers have zero right to privacy or to not have their photographs taken while in public.
You can photograph anything you want in an airport, including people.
A few airlines (I believe AA is one of them) have provisions in the Contract of Carriage or elsewhere stating that it is prohibited to photograph AA employees or equipment except for taking personal photographs. First, I'm not sure if Delta has similar rules. Second, these are contractual promises, which if you violated Delta's only recourse would be to sue you for its damages, which would be zero.
They cannot force you to delete the pictures.
They could try to offload you from the aircraft on the basis of your breach of the Contract of Carriage, but you could then sue them. Your breach (photographing) would probably not be found to be material enough to warrant their attempted cancelation of the Contract of Carriage (offloading you).
Furthermore, individual passengers have zero right to privacy or to not have their photographs taken while in public.