HSBC Cash or Fly MC
#1
Original Poster
Suspended
Join Date: Nov 1999
Posts: 24,150
OK I was gonna be cancelling this CC out anyway since they made the FOREX 3% when it used to be 1%, so as much as I HATE Cap 1, I went back to them no FOREX except the 1% that MC or Visa charges, and with the 1% back its a wash.
My bigger problem was I purchased something that is on the way back for a refund, so I called and asked for a Temp credit till the refund itself comes in, was told, NO! HSBC already paid the vendor and HSBC by issuing even a Temp Credit would be as if they paid it for you. Took it up to a Supervisor and was told the samething.
My statement closed and most likely the refund wont get in before the Due Date, so I didnt want to pay for it and then call back and have them issue me a check for the refunded amount. OK it was only $70 but what if it was a Tkt that cost me a few $1000.
So Beware HSBC does NOT issue Temp Credits , so if purchase something you will have to pay for it and await whatever amount of time it takes for the Refund to be processed and put onto your acct. This is the ONLY Card Issuer that does this!
My bigger problem was I purchased something that is on the way back for a refund, so I called and asked for a Temp credit till the refund itself comes in, was told, NO! HSBC already paid the vendor and HSBC by issuing even a Temp Credit would be as if they paid it for you. Took it up to a Supervisor and was told the samething.
My statement closed and most likely the refund wont get in before the Due Date, so I didnt want to pay for it and then call back and have them issue me a check for the refunded amount. OK it was only $70 but what if it was a Tkt that cost me a few $1000.
So Beware HSBC does NOT issue Temp Credits , so if purchase something you will have to pay for it and await whatever amount of time it takes for the Refund to be processed and put onto your acct. This is the ONLY Card Issuer that does this!
#2
In memoriam
Join Date: Jan 2006
Posts: 4,020
Could be a violation of the Fair Credit Billing Act which requires issuer to grant temp credit unless billing error dispute can be immediately resolved.
You did dispute in writing, as a billing error, to billing error address, didn't you.
You did dispute in writing, as a billing error, to billing error address, didn't you.
#3




Join Date: Mar 2007
Location: SFO
Posts: 238
Also, OP misrepresents Capital One's forex charge. Cap1 eats the Visa/MC 1%.
#4
In memoriam
Join Date: Jan 2006
Posts: 4,020
Just about anything the card holder is unhappy about may be a billing error; including purchases which were not (in holder's view) properly supplied. Take a look at http://www.dca.ca.gov/publications/l...uides/cr_8.pdf or, more comprehensive, "What Every Credit Card User Needs to Know." Local library probably has a copy.
Key is written notice to card company within sixty days of billing date.
Key is written notice to card company within sixty days of billing date.

