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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Jul 2, 2016, 9:33 pm
  #871  
 
Join Date: Mar 2014
Location: CA
Programs: cnb reward for travel/gas/restaurant/grocery
Posts: 81
Does this card have retention offer?
thomasmessi is offline  
Old Jul 6, 2016, 1:53 pm
  #872  
 
Join Date: Nov 2005
Location: LAX/BUR
Posts: 2,012
I stopped using my card at groceries as well, but I noticed a charge at a local Los Angeles area grocery chain, Gelson's, received a retroactive 2X credit from back in April. The bonus transaction was added as a separate line item. Their website still says you earn on groceries on the Crystal Visa card, so perhaps this has now been resolved.
Angeleno228 is offline  
Old Jul 8, 2016, 6:54 am
  #873  
 
Join Date: Oct 2015
Posts: 168
Originally Posted by Quinnjamin
I used the card to pay $240 in Southwest award fees 12 days ago and haven't received a credit. Anyone know if there is a maximum for a single transaction?
I had a $150+ SW charge once and it didn't get refunded either but always got those $5 fees refunded.
msthegame is offline  
Old Jul 8, 2016, 11:48 am
  #874  
 
Join Date: Aug 2015
Posts: 279
Originally Posted by thomasmessi
Does this card have retention offer?
People wouldn't know yet as most signed up last November for the 100k promotion.
jwgmaldives is offline  
Old Jul 8, 2016, 1:20 pm
  #875  
 
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Originally Posted by mocarey
I just checked my current CNB rewards statement, and I did get the 2 bonus points per dollar (for a total of 3 rewards points per dollar) for a purchase just over a week ago at a store that registers as a grocery store.

I'm not sure why the other 2 posters didn't get the bonus.
Originally Posted by geclub1
Thank you for the report. I stopped using it at grocery store after April. It is time to try it again then.
I can confirm that my July 4 transaction at a grocery store / neighborhood market is posting with 2 bonus points.

Thank you, mocarey!
geclub1 is online now  
Old Jul 12, 2016, 7:53 pm
  #876  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Got reimbursed for my AA upgrade certificates.
jediwho is offline  
Old Jul 28, 2016, 7:38 am
  #877  
 
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
Is there any sign up bonuses with this card currently?
Man... really hoping that 100k offer comes back soon!
zzrayzz is offline  
Old Jul 28, 2016, 5:24 pm
  #878  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,978
I'm doing WN PGGM test right now. Booked 6 award tickets.
yugi is offline  
Old Jul 30, 2016, 10:38 am
  #879  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,978
Originally Posted by yugi
I'm doing WN PGGM test right now. Booked 6 award tickets.
$60 fee rebate posted, however $101 didn't. Looks that it must be less than $100. Cancel, rinse, repeat.
yugi is offline  
Old Aug 2, 2016, 3:26 pm
  #880  
FlyerTalk Evangelist
 
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Question

Has anyone booked a ticket via the visa discount air website and within 24 hours tried to contact the operating airline to make a change? (i.e. wanting to use the credit for F) Allowed?
BlissWorld is offline  
Old Aug 3, 2016, 11:51 am
  #881  
 
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 442
Originally Posted by yugi
$60 fee rebate posted, however $101 didn't. Looks that it must be less than $100. Cancel, rinse, repeat.
Working on something similar. How long did this take to post? THanks.
xlax is offline  
Old Aug 3, 2016, 12:57 pm
  #882  
 
Join Date: Dec 2015
Location: DCA
Posts: 818
Apologies if this is answered elsewhere, I did a few searches but don't have time to read through all 59 pages...

Are there many datapoints/any consensus as to whether this can be applied for by folks who live in a non-CNB state? What's the best route to pursue if so? Wait until a trip takes you somewhere with a branch?
bodiddely is offline  
Old Aug 3, 2016, 1:08 pm
  #883  
 
Join Date: Dec 2015
Location: DCA
Posts: 818
To answer my own question (unless others have contrary experience)... I emailed the CNB client manager who had put her name out there last fall when this card was in a lot of blogs. She said that I would need to go in-branch to apply. So, guess I'll just wait until my next trip takes me near one. Hopefully when they have a sign-up bonus again
bodiddely is offline  
Old Aug 3, 2016, 1:19 pm
  #884  
 
Join Date: Dec 2015
Location: DCA
Posts: 818
One last update for anyone else out there who may have been holding their breath on the sign-up bonus. The CNB client manager said (regarding prospects of the sign-up bonus coming back):

"The sign-up bonus offer was the only time we had such an offer. I honestly don’t see us bringing that back."

Bummer! Still worth signup up, to me, for the 4x airline credits for primary & AUs.
bodiddely is offline  
Old Aug 3, 2016, 1:59 pm
  #885  
 
Join Date: Nov 2013
Posts: 406
If I were to do an upgrade for the Delta Comfort $79, will i be reimbursed for this? I did not hit the $250 limit for the year.

My flight was previously purchased. SO the upgrade is separate component.

Has anyone been declined for the Delta Comfort
ponickka is offline  


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