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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Jan 29, 2020, 10:20 am
  #3256  
 
Join Date: Jun 2011
Posts: 692
What a joke, that’s 5 days ago.
compddd is offline  
Old Jan 29, 2020, 1:18 pm
  #3257  
 
Join Date: Sep 2006
Posts: 524
How long is the usual turnaround time for physical gift cards from the day you click Order to the day you receive it in the mail? Has anyone redeemed for gift cards?
FrequentFlyer9000 is offline  
Old Jan 29, 2020, 3:08 pm
  #3258  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Originally Posted by sullim4
Your best bet is likely AA codeshares on BA flights 48/49/52/53 or JAL 67/68 out of SEA. Supposedly it is a valid use per: https://giftcards.aa.com/using.jsp
Back when Citi Prestige used to allow 1.6cpp for AA bookings, I used to book BA codeshares.

You do have to check that you are not paying up for the flight just by using a different marketing flight number though.

Sometimes the same flight can cost hundreds more just because its getting tagged with an AA #
akr1970akr is offline  
Old Jan 29, 2020, 4:25 pm
  #3259  
 
Join Date: Aug 2005
Location: DFW
Posts: 1,249
Originally Posted by FrequentFlyer9000
How long is the usual turnaround time for physical gift cards from the day you click Order to the day you receive it in the mail? Has anyone redeemed for gift cards?
I ordered some Amazon cards to burn my points before Christmas. When only one of the cards arrived, I logged back on the see what the website said and the other cards had been put on backorder but nothing had been emailed. I cancelled those cards, had to wait for the points to redeposit and then ordered in different denominations. Second batch was delivered a couple of weeks later.

My advice would be to leave plenty of time for the order and to check the order every couple of days to keep on top of order status.
AFAM-DFW is offline  
Old Jan 29, 2020, 4:45 pm
  #3260  
 
Join Date: Sep 2018
Posts: 80
last time I checked you get better redemption value if you chose cash back rather than amazon gc. However, it's been several seeks since last time I checked.
In other words, buy the amazon GC in amazon.com (or any other place you want), then redeem points for cash back. It takes couple of days for the cash back to post which is about the same it will take for your amazon.com purchase. Your credit card balance will stay in $0 (like it never happened).

No need to wait, no need to guess if they have gift cards in stock.
jrc87 is offline  
Old Jan 29, 2020, 8:35 pm
  #3261  
 
Join Date: Sep 2006
Posts: 524
Originally Posted by AFAM-DFW
I ordered some Amazon cards to burn my points before Christmas. When only one of the cards arrived, I logged back on the see what the website said and the other cards had been put on backorder but nothing had been emailed. I cancelled those cards, had to wait for the points to redeposit and then ordered in different denominations. Second batch was delivered a couple of weeks later.

My advice would be to leave plenty of time for the order and to check the order every couple of days to keep on top of order status.
Thanks, helpful data point!

Originally Posted by jrc87
last time I checked you get better redemption value if you chose cash back rather than amazon gc. However, it's been several seeks since last time I checked.
In other words, buy the amazon GC in amazon.com (or any other place you want), then redeem points for cash back. It takes couple of days for the cash back to post which is about the same it will take for your amazon.com purchase. Your credit card balance will stay in $0 (like it never happened).

No need to wait, no need to guess if they have gift cards in stock.
Hmm, when I look I see this:
  • Cash back: 0.83 cents per point
  • Gift Cards (Amazon, AirBnB, etc.): 0.91 cents per point

These end up being kind of similar since I get 4.5% CB on AirBNB if I use CSR and I get 5% back on Amazon, which effectively makes this 0.83 for cash back vs. ~0.86 for gift cards. Still slightly better for gift cards but not much.
FrequentFlyer9000 is offline  
Old Jan 30, 2020, 7:58 am
  #3262  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Originally Posted by FrequentFlyer9000
Thanks, helpful data point!



Hmm, when I look I see this:
  • Cash back: 0.83 cents per point
  • Gift Cards (Amazon, AirBnB, etc.): 0.91 cents per point

These end up being kind of similar since I get 4.5% CB on AirBNB if I use CSR and I get 5% back on Amazon, which effectively makes this 0.83 for cash back vs. ~0.86 for gift cards. Still slightly better for gift cards but not much.
Definitely not worth the GCs, to me. Get the cash back and be done. Simpler, fewer steps for them to screw up, no ability for them to blame a third party.
josephstern is online now  
Old Jan 30, 2020, 8:02 am
  #3263  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
I have a 20 day old Global Entry and still nothing. I have plenty of other charges that worked last year for credit but that I could see them disputing or ignoring this year, but Global Entry is extremely clear.
farwest101 likes this.
josephstern is online now  
Old Jan 30, 2020, 9:17 am
  #3264  
 
Join Date: Apr 2007
Location: DFW
Posts: 50
Originally Posted by josephstern
I have a 20 day old Global Entry and still nothing. I have plenty of other charges that worked last year for credit but that I could see them disputing or ignoring this year, but Global Entry is extremely clear.
13 days and counting for my Global Entry credit.
natieya is offline  
Old Jan 30, 2020, 12:48 pm
  #3265  
 
Join Date: Dec 2017
Posts: 14
Originally Posted by natieya
13 days and counting for my Global Entry credit.
This seems to solidify the theory that they're waiting the FULL 6-8 weeks to reimburse for any valid charges on our cards. I'll give them the benefit of the doubt on this for now, as other posters have stated their reimbursable charges fall in line DIRECTLY with what CNB defined as "valid", yet they still haven't received reimbursements. Let's see how this plays out, I guess. Earliest time to see will be Feb 11/12th.
allenpa5 is offline  
Old Jan 30, 2020, 12:51 pm
  #3266  
 
Join Date: Oct 2014
Posts: 103
Originally Posted by natieya
13 days and counting for my Global Entry credit.
Originally Posted by josephstern
I have a 20 day old Global Entry and still nothing. I have plenty of other charges that worked last year for credit but that I could see them disputing or ignoring this year, but Global Entry is extremely clear.
Notwithstanding the threats mentioned above of individual review of all airlines reimbursement charges, does anyone else take this as a good sign that not even the GE reimbursements are posting yet for 2020? Maybe I am underestimating the pettiness of CNB (entirely possible), but it would be completely against the terms of the card agreement for CNB to deny legitimate GE charges just because they are butt-hurt that particular customers received "too much value" from airlines credits during the previous year.

Could it be that all reimbursements are just off to a slow start in 2020?
Thefirst is offline  
Old Jan 30, 2020, 12:53 pm
  #3267  
 
Join Date: Dec 2002
Location: Seattle WA
Programs: DL DM, Marriott Titanium, AA PLT for Life
Posts: 398
Originally Posted by AFAM-DFW
While I hope you succeed, I think they have a decent argument. The t&c say that the bank has 6-8 weeks to post the credit and the account has to be open for the credit to post.

To receive the statement credit, the Account must be open and in good standing (i.e., not in default) on the date the statement credit is posted to the Account. Please allow 6 to 8 weeks after a Qualifying Airline Purchase is charged for a statement credit to be posted to the Account.
The account should be open, the card was downgraded. And now I have no accounts showing in the OLAM at all. So um....

My banker said fees that are covered would be reimbursed.

I doubt very much I’m getting these reimbursements, but I will nevertheless keep trying to.

This card has mostly been a fiasco. I’m sure I still “won” easily on the deal, but the amount of work probably makes it look pretty bad on a value-per-hour basis.
rogo is offline  
Old Jan 30, 2020, 1:24 pm
  #3268  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Originally Posted by Thefirst
Notwithstanding the threats mentioned above of individual review of all airlines reimbursement charges, does anyone else take this as a good sign that not even the GE reimbursements are posting yet for 2020? Maybe I am underestimating the pettiness of CNB (entirely possible), but it would be completely against the terms of the card agreement for CNB to deny legitimate GE charges just because they are butt-hurt that particular customers received "too much value" from airlines credits during the previous year.

Could it be that all reimbursements are just off to a slow start in 2020?
Pretty sure one poster stated that they DID receive a GE reimbursement this year. If true, that makes me think that our accounts are under a more scrutiny-heavy review. So, in that case, no, not good.

If the other data point is incorrect, then yes, this could be good.
josephstern is online now  
Old Jan 30, 2020, 1:36 pm
  #3269  
 
Join Date: Oct 2018
Posts: 47
Originally Posted by josephstern
Pretty sure one poster stated that they DID receive a GE reimbursement this year. If true, that makes me think that our accounts are under a more scrutiny-heavy review. So, in that case, no, not good.

If the other data point is incorrect, then yes, this could be good.
GE credit is an entirely different benefit to the airline credit. It's not a valid data point when it comes to the airline credit.
AlertPenguin is offline  
Old Jan 30, 2020, 1:37 pm
  #3270  
 
Join Date: Oct 2018
Posts: 47
Originally Posted by Thefirst
Notwithstanding the threats mentioned above of individual review of all airlines reimbursement charges, does anyone else take this as a good sign that not even the GE reimbursements are posting yet for 2020? Maybe I am underestimating the pettiness of CNB (entirely possible), but it would be completely against the terms of the card agreement for CNB to deny legitimate GE charges just because they are butt-hurt that particular customers received "too much value" from airlines credits during the previous year.

Could it be that all reimbursements are just off to a slow start in 2020?
They've been slow to start out previous years so this wouldn't be a complete shock.
AlertPenguin is offline  


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