FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Credit Card Programs (https://www.flyertalk.com/forum/credit-card-programs-599/)
-   -   Dynamic Currency Conversion (DCC) [2014-2016] (https://www.flyertalk.com/forum/credit-card-programs/1542983-dynamic-currency-conversion-dcc-2014-2016-a.html)

zyxlsy May 1, 2015 2:10 am


Originally Posted by Points Scrounger (Post 24747723)
Ok, I get that DCC is to be avoided. However, is it possible in some cases that staff truly believe that it's "helpful" for the guest to be presented with a home-currency tab?

Ha, last time when I checked-out of Ritz Carlton Financial Street in Beijing, I talked about DCC with the front desk staff. He said that Bank of China (their accquirer) usually comes to them and nags something like "look we had too few DCCs last months"...

IMH May 1, 2015 6:31 am


Originally Posted by Points Scrounger (Post 24747723)
is it possible in some cases that staff truly believe that it's "helpful" for the guest to be presented with a home-currency tab?

Absolutely, especially in places that don't see many foreign credit cards. I've encountered staff in various countries who I believe genuinely didn't know what the issue was until they either read the "customer agrees...." text on the sales voucher or voided the transaction and repeated it slowly, reading everything every step of the way.

I'm confident that some of those people now offer customers the choice.

Points Scrounger May 1, 2015 9:20 am


Originally Posted by zyxlsy (Post 24748803)
Ha, last time when I checked-out of Ritz Carlton Financial Street in Beijing, I talked about DCC with the front desk staff. He said that Bank of China (their accquirer) usually comes to them and nags something like "look we had too few DCCs last months"...

Wow!

YuropFlyer May 1, 2015 5:49 pm

Ritz should answer with something like: Listen; DCC is customers choice. If you want to force Customers into something that cheats them actively, you're acting like fascist japan. And you know what happens to fascist japanese in the PRC, do you? ;-)

percysmith May 1, 2015 9:28 pm

As a HKer I appreciate the revulsion behind false choices being given by Beijing.

cxua May 1, 2015 10:42 pm

3 bad oranges? :)

OTOH, Chase completed the charge back on What The PHO in Tuen Mun and they have re-run the charge in HKD.

Happened pretty quickly this time around.

Majuki May 2, 2015 2:32 am


Originally Posted by cxua (Post 24753368)
3 bad oranges? :)

OTOH, Chase completed the charge back on What The PHO in Tuen Mun and they have re-run the charge in HKD.

Happened pretty quickly this time around.

Did you get the contact information of the CSR who helped you in the Greyhound Cafe case? Perhaps we could have a direct line to Chase in all things DCC. :D

cxua May 2, 2015 3:02 am


Originally Posted by Majuki (Post 24753733)
Did you get the contact information of the CSR who helped you in the Greyhound Cafe case? Perhaps we could have a direct line to Chase in all things DCC. :D

I actually asked the CSR if he could give me that info, but he said he couldn't see who it was. I actually had the same thought.

nick5000 May 3, 2015 12:17 am

12 EUR payment at a cafe at dublin airport:
I received no choice to pay in EUR or USD, bill said 14 something USD. I told them to cancel it and recharge in EUR. He refunded and tried to charge in EUR, but they couldn't make this work so I had to go with USD charge.
However, I saw later that they did the refund in EUR for the USD amount (14 instead of 12), so actually I was better off.
Kind of funny that they can't charge in EUR, but they can refund in EUR

percysmith May 3, 2015 2:36 am

Trips this month

Sydney and Brisbane (not using my AUD cards due to exchange rate): DCC exclusively encountered on ANZ chip and pin terminals, press CLR to avoid.

Wakayama (Kansai), Japan: I don't think we were asked to charge in HKD throughout the whole trip.

Seoul: Lotte supermarket offered a choice on the signature pad, very clear. Two upmarket restaurants also offered a choice, one also on the pad and another one by operator input (the waitresa came back to specifically take our selection).

upnorth May 3, 2015 7:37 am

DCC'D in Delhi
 
So, I stayed at a Hyatt (ITC Maurya) in New Delhi. I made clear while checkout that I will only pay in the local currency. I got the USD choice. I asked to rerun, the employee said, there is a problem with the system. Anyway, I checked rupee option on my credit card slip. But on my statement it shows USD. I have never done a "chargeback". It is a Sams Synchrony Master Card. How do I do go about doing this?

Majuki May 3, 2015 11:13 am


Originally Posted by upnorth (Post 24757890)
So, I stayed at a Hyatt (ITC Maurya) in New Delhi. I made clear while checkout that I will only pay in the local currency. I got the USD choice. I asked to rerun, the employee said, there is a problem with the system. Anyway, I checked rupee option on my credit card slip. But on my statement it shows USD. I have never done a "chargeback". It is a Sams Synchrony Master Card. How do I do go about doing this?

Call customer service and file a dispute about a transaction. When they ask which transaction and the reason say that you were refused the option of paying in the local currency and want to do a chargeback based on an incorrect currency transaction code.

zyxlsy May 3, 2015 6:53 pm

Just checked out of IC Ruijin in Shanghai. Two years ago if you wanted to avoid DCC there, they had to use another terminal which would cause problems with IHG MC's 5X points.

Now they can just select the currency in their system and send the correct currency and amount to the terminal/pad.

Neat!

BTW, it is a very lovely hotel in a historical building/yard, located in the heart of the old Shanghai. You'll never believe you can find that kind of tranquility in Shanghai's city center.

upnorth May 3, 2015 9:40 pm

Heading to Shanghai this week. I am carrying my Discover card and also my UNFCU chip and pin in case I have problems. Did you have any problems using your US credits cards at smaller restaurants etc.?

Originally Posted by zyxlsy (Post 24760201)
Just checked out of IC Ruijin in Shanghai. Two years ago if you wanted to avoid DCC there, they had to use another terminal which would cause problems with IHG MC's 5X points.

Now they can just select the currency in their system and send the correct currency and amount to the terminal/pad.

Neat!

BTW, it is a very lovely hotel in a historical building/yard, located in the heart of the old Shanghai. You'll never believe you can find that kind of tranquility in Shanghai's city center.


zyxlsy May 8, 2015 8:27 am


Originally Posted by upnorth (Post 24760714)
Heading to Shanghai this week. I am carrying my Discover card and also my UNFCU chip and pin in case I have problems. Did you have any problems using your US credits cards at smaller restaurants etc.?

I used my CSP and Citi Premier in all sorts of restaurants. Usually for Shanghai, they either accept all kinds of credit cards, or they are cash only. For the restaurants that Americans would go to, I would say Visa/MC are widely accepted.

Using Discover at UnionPay-only places can always generate understanding problems, so be aware, even though any place accepting UnionPay technically can swipe Discover.

BTW, most of the terminals in Shanghai are as I guess direct-linked to UnionPay, and I also guess that UnionPay handles the gateway to Visa/MC networks. Therefore I don't see a lot of DCCs there, since DCCs usually happen with terminals supplied by the banks. You always see "银联商务" on receipts printed in Shanghai, but in Beijing you usually see logos of the banks like BoC, CCB, ICBC (ICBC ones are hard-DCC free though), and etc.


All times are GMT -6. The time now is 1:47 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.