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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Oct 2, 2014, 2:06 am
  #7036  
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Originally Posted by JEFFJAGUAR
Here's my question for somebody who might be in the know. As far as I can see, there is no discernable difference between a chip and pin card and a chip and signature card. As a matter of fact, the merchant does not find out it's chip and signature until the message flashes on the terminal signature required and a receipt is printed or at least that's what I think happens. Are there any terminals made that are emv compliant but do not accept chip and signature cards or does it have to be something done deliberately by the merchant.
Do you mean specifically done by the merchant, because there are terminals that are programmed at creation not to allow signature - certainly unmanned kiosks, but I don't know that it's specifically the merchant who is doing that as opposed to the acquirer, manufacturer, etc.
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Old Oct 2, 2014, 3:56 am
  #7037  
 
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Originally Posted by joshwex90
Do you mean specifically done by the merchant, because there are terminals that are programmed at creation not to allow signature - certainly unmanned kiosks, but I don't know that it's specifically the merchant who is doing that as opposed to the acquirer, manufacturer, etc.
I refer specifically to a merchant's pos terminal. I get it with the unpersonneled kiosks. Are there any terminals out there that specifically as soon as a chip and signature card is inserted spit it out and say no way Jose. I don't think so which means it's a conscious decision made by the merchant not to finish the processing of the transaction which indeed is contrary to visa/mc regs at the very least. So if it's contrary to these regs then such terminals should not exist. Of course that also means as our friends at Cap One never tire of reminding us that terminals that do not have provisions to accept non emv compliant cards are also violations of mc/visa regs; not that they are going to do anything about it.
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Old Oct 2, 2014, 6:32 am
  #7038  
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Originally Posted by JEFFJAGUAR
I refer specifically to a merchant's pos terminal. I get it with the unpersonneled kiosks. Are there any terminals out there that specifically as soon as a chip and signature card is inserted spit it out and say no way Jose. I don't think so which means it's a conscious decision made by the merchant not to finish the processing of the transaction which indeed is contrary to visa/mc regs at the very least. So if it's contrary to these regs then such terminals should not exist. Of course that also means as our friends at Cap One never tire of reminding us that terminals that do not have provisions to accept non emv compliant cards are also violations of mc/visa regs; not that they are going to do anything about it.
There may not be machines built that way, but signature acceptance can be turned off, which would force a PIN on those cards that have a PIN and reject those that don't
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Old Oct 2, 2014, 6:38 am
  #7039  
 
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Originally Posted by joshwex90
There may not be machines built that way, but signature acceptance can be turned off, which would force a PIN on those cards that have a PIN and reject those that don't
But then here's what I don't get. Take the arrival+ card for example. It prioritorizes various methods of card verification and it does have off line pin listed on a lower priority than signature verification; I think we agree on that which is why it would work (or is supposed to work) at an unpersonneled kiosk. Yet if it is at a pos terminal, it doesn't reach that level. If the merchant decides for whatever reason not to accept chip and signature even with this card with pin capabilities, apparently the customer is out of luck at least we haven't had any reports in this situation of the card than being accepted with its pin functionality. It thus leads me to conclude that this is all a function of the merchant just deciding he or she doesn't want to process a signature transaction even though the terminal is quite capable and as a matter of fact has processed it.

Am I missing something?
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Old Oct 2, 2014, 6:51 am
  #7040  
 
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Originally Posted by joshwex90
There may not be machines built that way, but signature acceptance can be turned off, which would force a PIN on those cards that have a PIN and reject those that don't
Is this the case, or is it merely disabling the PIN bypass option? I thought that except for the unattended kiosks that most, if not all, EMV POS terminals would accept a signature transaction and that any refusals would be from the cashier, not the machine itself.

Have we heard of any stories about merchants refusing anything except chip-and-PIN outside of the UK? I remember reading the article that tmiw posted about De Burgermeester in Amsterdam where the guy said, "No 'American' cards." but what we don't know is whether an 'American' card means a non-EMV card or if it's truly chip-and-PIN only.

To answer the question posed by JEFFJAGUAR, there's nothing that gives away a chip-and-PIN card from a chip-and-signature card based on physical appearance.
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Old Oct 2, 2014, 6:54 am
  #7041  
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Originally Posted by JEFFJAGUAR
But then here's what I don't get. Take the arrival+ card for example. It prioritorizes various methods of card verification and it does have off line pin listed on a lower priority than signature verification; I think we agree on that which is why it would work (or is supposed to work) at an unpersonneled kiosk. Yet if it is at a pos terminal, it doesn't reach that level. If the merchant decides for whatever reason not to accept chip and signature even with this card with pin capabilities, apparently the customer is out of luck at least we haven't had any reports in this situation of the card than being accepted with its pin functionality. It thus leads me to conclude that this is all a function of the merchant just deciding he or she doesn't want to process a signature transaction even though the terminal is quite capable and as a matter of fact has processed it.

Am I missing something?
In that case, where it goes to signature and then gets rejected, it is the merchant manually choosing to reject
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Old Oct 2, 2014, 7:47 am
  #7042  
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Originally Posted by joshwex90
In that case, where it goes to signature and then gets rejected, it is the merchant manually choosing to reject
To my understanding, signature can't be turned off for manned terminals, but the merchant could easily just push the red button when it asks if the signature's valid and cause the transaction to be voided. Of course, they're not supposed to unless the signature's actually invalid, but yeah.
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Old Oct 2, 2014, 10:33 am
  #7043  
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Originally Posted by Majuki
Is this the case, or is it merely disabling the PIN bypass option? I thought that except for the unattended kiosks that most, if not all, EMV POS terminals would accept a signature transaction and that any refusals would be from the cashier, not the machine itself.

Have we heard of any stories about merchants refusing anything except chip-and-PIN outside of the UK? I remember reading the article that tmiw posted about De Burgermeester in Amsterdam where the guy said, "No 'American' cards." but what we don't know is whether an 'American' card means a non-EMV card or if it's truly chip-and-PIN only.

To answer the question posed by JEFFJAGUAR, there's nothing that gives away a chip-and-PIN card from a chip-and-signature card based on physical appearance.
There is another anecdotal story of a restaurant in Germany that refuses signatures. My thought was that that guy got burned by having a large tab refuted later by the diner, and since he couldn't produce a copy of the signature slip, the charge was reversed to him; one scamster ruining everything for all of us? For some reason I got the impression that the Dutch joint meant no mag cards, though he may find storing (and sorting through) swiped receipts too tedious.
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Old Oct 2, 2014, 10:45 am
  #7044  
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BoA's updated chip card FAQ

How does a chip debit card work?

It's easy. If the retailer has a chip-enabled terminal, simply insert your chip card face up in the terminal. The chip card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts as you do today.
You'll be prompted to enter your PIN or to provide a signature as you normally would to verify the transaction. You may not be asked for a PIN when travelling internationally. Your card is available to be removed from the terminal once the transaction is completed.

If the retailer is not equipped to read the chip card, just swipe as you do today. For transactions made over the phone or online, nothing changes.
Are there any situations where I could experience issues using my chip debit card?

When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks, gas pumps) will require a PIN. However, this type of PIN technology is different than what you normally use for PIN transactions in the U.S and the card won't be accepted. In these situations, please locate an attended terminal to complete your transaction or plan for an alternative payment method, such as local currency.
I think the BoA debit card's CVM list is going to be the same as the Schwab card's. My debit card doesn't expire until 2017 but I'm thinking of calling in and requesting one anyway.

Also, I thought it was confirmed that the cash advance PIN works at unattended kiosks?

Do I need a PIN to make purchase with my credit card? What is Chip & Signature and Chip & PIN?

No, you do not need a PIN to make purchases with your credit card. The term "PIN" or "Signature" simply refers to how you will authorize the transaction – by entering a PIN or by providing your signature. When using your Bank of America chip credit card, you'll be prompted for a signature to complete the transaction. When traveling internationally, on rare occasions, you may be asked to provide a PIN. Just communicate to the merchant that the credit card requires a signature only. Bank of America doesn't currently offer consumer credit cards that include PIN authorization for purchases.

The enhanced security against counterfeiting is contained within the chip itself. The chip makes the transaction more secure by encrypting information when completing a transaction at a chip-enabled terminal. As a result, both Chip & PIN and Chip & Signature offer enhanced security against counterfeiting.

You may request an ATM PIN for cash transactions by calling the number on the back of your card. This PIN is for ATM cash transactions only. This is not the same as Chip & PIN and will not work for purchases.
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Old Oct 2, 2014, 10:50 am
  #7045  
 
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Originally Posted by Points Scrounger
There is another anecdotal story of a restaurant in Germany that refuses signatures. My thought was that that guy got burned by having a large tab refuted later by the diner, and since he couldn't produce a copy of the signature slip, the charge was reversed to him; one scamster ruining everything for all of us? For some reason I got the impression that the Dutch joint meant no mag cards, though he may find storing (and sorting through) swiped receipts too tedious.
It's hard to say. I didn't have any chip-and-signature transactions refused in Germany during my trip in March and April 2013, and a friend of mine didn't even have problems with swipe-and-sign transactions during that same trip.

I still haven't had to use the line, but I will stand my ground if a merchant ever tries to play games about not accepting a chip-and-signature transaction.
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Old Oct 2, 2014, 10:59 am
  #7046  
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Seeing the signature slip pop out and then having him void the transaction would completely infuriate me!

Edited to add that I've seen reports of folks changing their Chip-and-PIN number themselves. Wells Fargo makes it very clear that we cannot do that with our offline, secondary kiosk/petrol PINs. The number remains for the life of the card, and will ONLY be confirmed by mail to the address of record of the cardholder - period! If it's forgotten or lost during a trip, no staff member is able to tell us over the phone.

Last edited by Points Scrounger; Oct 2, 2014 at 11:07 am
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Old Oct 2, 2014, 12:17 pm
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Originally Posted by Points Scrounger
Seeing the signature slip pop out and then having him void the transaction would completely infuriate me!

Edited to add that I've seen reports of folks changing their Chip-and-PIN number themselves. Wells Fargo makes it very clear that we cannot do that with our offline, secondary kiosk/petrol PINs. The number remains for the life of the card, and will ONLY be confirmed by mail to the address of record of the cardholder - period! If it's forgotten or lost during a trip, no staff member is able to tell us over the phone.
Been there done that. I had all I could do to keep myself calm. I like how the US has to use a different technology compared to the rest of the world...again.
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Old Oct 2, 2014, 12:24 pm
  #7048  
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Did the staff give you any reason WHY they did that? Did you prevail in getting them to relent? Details ... please!
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Old Oct 2, 2014, 12:25 pm
  #7049  
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Originally Posted by uklevi
Been there done that. I had all I could do to keep myself calm. I like how the US has to use a different technology compared to the rest of the world...again.
To be fair, the US isn't actually the only country using a technology (C&S) for once, but it is the biggest. However, other countries using it do generally have PIN backup that can be easily changed, which is probably why it seems to be only Americans having issues using chip cards in Europe.
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Old Oct 2, 2014, 1:09 pm
  #7050  
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Originally Posted by Points Scrounger
I've seen reports of folks changing their Chip-and-PIN number themselves. Wells Fargo makes it very clear that we cannot do that with our offline, secondary kiosk/petrol PINs. The number remains for the life of the card
Wells Farge may make it very clear, but is it really true?

Ie, is the ability change an offline PIN determined by how far down the list the offline PIN is?

Or is it simply a matter of Wells Fargo knowing that there's precious little infrastructure in the US at the moment capable of changing an offline PIN, so they chose the simple route of saying it was not possible?
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