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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Oct 4, 2014, 1:25 am
  #7066  
 
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Some have made this argument all along i.e. not to wish so hard for chip and pin as opposed to chip and signature because of this shift in liability. However as they found out in the UK when it went primarily chip and pin a decade ago or so, the vermin running these hacking gangs were able to compromise various emv chip and pin terminals and at first the banks refused to accept the customers' complaints when they found their accounts raided until it became much clearer there was some hanky panky going on (Shell petrol stations in the UK were an early victim of this). Right now, these vermin are content to get the fast buck not the last buck from mag strip cards. The future may be somewhat more dicey and it may turn out, not saying this is an guarantee, that we will all be better off with chip and signature and continue to have few hassles regarding hacking of our cards. Only time will tell.
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Old Oct 4, 2014, 2:21 am
  #7067  
 
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Originally Posted by tmiw
Good news, but that liability text definitely doesn't inspire confidence in their fraud department. Some blog will probably see this and end up writing an article about how chip and signature is a good thing after all.

Does it mention anything about PIN changes?

EDIT: I read the above again and it seems that as long as you don't do anything stupid like leave the PIN slip in the wallet as your card, you should be good. Wonder how they'd go about proving something like that though.
This is great news! Finally, another Chip and PIN credit card with a PIN preference. Tmiw, you applied for the Diner's Club card, correct? When you receive it, you said you were going to run it through card peek?
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Old Oct 4, 2014, 2:29 am
  #7068  
 
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Originally Posted by JEFFJAGUAR
Right now, these vermin are content to get the fast buck not the last buck from mag strip cards. The future may be somewhat more dicey and it may turn out, not saying this is an guarantee, that we will all be better off with chip and signature and continue to have few hassles regarding hacking of our cards. Only time will tell.
It is hard to say. It's also too early to tell how the liability shift will affect merchant scrutiny of cardholder signatures, but I imagine in the future it will become a lot more careful. I've witnessed this in Australia. In 2010 I did a bunch of swipe-and-sign transactions, and few compared the signature. On my most recent trip in June - they switched over to PIN in August - I almost thought half of the cashiers were ready to pull a microscope out from behind the register to compare the signatures.

At some level, this shift in behavior makes sense. Under the current system, couldn't the merchant claim that they "verified" the signature on the receipt and compared to the back of the card, and the signatures matched since the card used was a clone? Without EMV, isn't it really the merchant's word against the issuer's in the case of a chargeback? I think this breeds the mentality - even if people don't consciously think about it this way - that there's really no point in checking cardholder signatures since if the card is a clone we won't be able to tell anyway since Visa/MC regulations prohibit the merchant from requiring additional cardholder identification beyond the signed signature panel. (Some merchants choose to ignore this.)

However, with EMV, the card presented is presumed to be the legitimate card. What is not clear is whether or not the individual attempting to use said card is the named individual. This is why I think scrutiny of signature transactions goes up in an EMV world, especially in a location that has switched to chip-and-PIN transactions. The only transactions that you'd really need to worry about as a merchant would be chip-and-signature transactions. In this sense, there's far more responsibility after the liability with than a swipe-and-sign transaction on a non-EMV card.
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Old Oct 4, 2014, 7:44 am
  #7069  
 
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Originally Posted by tmiw
Good news, but that liability text definitely doesn't inspire confidence in their fraud department. Some blog will probably see this and end up writing an article about how chip and signature is a good thing after all.

Does it mention anything about PIN changes?

EDIT: I read the above again and it seems that as long as you don't do anything stupid like leave the PIN slip in the wallet as your card, you should be good. Wonder how they'd go about proving something like that though.
No mention of PIN changes, only the following:

Please call us if...

you forget your PIN
you incorrectly enter your PIN 3 times and get locked out of the system
you are traveling internationally and need to reset your PIN

I don't think this indicates the ability to change the PIN, just the process for resetting access if you are locked out. I think they are making the reference to traveling internationally because that is when having a locked-out PIN would most likely be an issue, as in the USA most terminals are not yet chip activated (except for Walmart).

As soon as I get the card, I'll try it at Walmart and let everyone know the results.

George
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Old Oct 4, 2014, 9:20 am
  #7070  
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Even if someone spots you using the PIN, the EMV cards can't be cloned, right?

So they'd have to get the actual card for which they saw you entering the PIN?

In any event it sounds like mobile payments would offer a further level of security even over chip and PIN.
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Old Oct 4, 2014, 10:17 am
  #7071  
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Originally Posted by wco81
Even if someone spots you using the PIN, the EMV cards can't be cloned, right?

So they'd have to get the actual card for which they saw you entering the PIN?

In any event it sounds like mobile payments would offer a further level of security even over chip and PIN.
I think that's what Visa/MC are betting on: something like Apple Pay finally getting people to use NFC for payments. That would mean the whole chip and signature thing wouldn't even matter any more since contact EMV would be a backup for a mobile phone. If it doesn't take off though, I could see Visa starting to recommend/require online PIN be first priority on its cards in order to get some of the security advantages that NFC/tokenization was supposed to provide.

Originally Posted by uklevi
This is great news! Finally, another Chip and PIN credit card with a PIN preference. Tmiw, you applied for the Diner's Club card, correct? When you receive it, you said you were going to run it through card peek?
Correct. Still haven't gotten it yet.
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Old Oct 4, 2014, 10:38 am
  #7072  
 
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Originally Posted by wco81
Even if someone spots you using the PIN, the EMV cards can't be cloned, right?

So they'd have to get the actual card for which they saw you entering the PIN?

In any event it sounds like mobile payments would offer a further level of security even over chip and PIN.
That's right. The thief would have to get his hands on your EMV card. However, the way it typically works is that thieves will work in groups where one person will get in line behind you and observe you enter your PIN, and then a second individual or group will then steal your wallet or purse.

At some level, mobile payments can be more secure, but I think we're inviting a single point of failure. This is precisely why I think Coin, even if it had EMV support, wouldn't take off. What happens when your phone battery dies unexpectedly or you damage or lose your phone? You're stuck. I have been frustrated before even when using my phone for a mobile boarding pass and the app crashes right before I present the phone to the gate agent. If you're going to be carrying around the card as a backup, what's the point of a mobile payment?
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Old Oct 4, 2014, 11:47 am
  #7073  
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I'd be happy loading 6 or 7 cards in the phone and carrying one or two as backup.

Again, much easier for me to pull out my phone than my wallet and pulling the card out of the slots in the wallet, looking for the right one to use in a given situation.
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Old Oct 4, 2014, 12:21 pm
  #7074  
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Chip + Signature question

I've been watching some video demonstrations and am a bit confused. In shops and restaurants, does the signature slip automatically generate after the employee enters the charge amount*, or does the slip appear because of a PIN bypass press (green button)? My WF card has a pin number (offline?) in the chip, so I'm wondering if I can bypass the bypass by entering the PIN instead of signing?

* The chip tells the EMV terminal "You got paper in there? ... (yes) ... He signs!"
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Old Oct 4, 2014, 12:49 pm
  #7075  
 
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Originally Posted by Points Scrounger
I've been watching some video demonstrations and am a bit confused. In shops and restaurants, does the signature slip automatically generate after the employee enters the charge amount*, or does the slip appear because of a PIN bypass press (green button)? My WF card has a pin number (offline?) in the chip, so I'm wondering if I can bypass the bypass by entering the PIN instead of signing?

* The chip tells the EMV terminal "You got paper in there? ... (yes) ... He signs!"
The amount of the charge is entered by the cashier then you insert your card it is processed it flashes a message to the cashier signature required, prints a receipt for you to sign. The amount must be entered before you can sign a receipt. The cashier, supposedly after comparing your signature (ha ha at least in the USA) then presses a button which prints a receipt for you (the cashier keeps the signed receipt). Or, as happens at Walmart, most of the terminals have a signature pad and no receipt is printed for you to sign; quite frankly I don't remember running into signature pads outside the USA although I'm sure I must have but just don't remember or if I haven't run into them, they must exist somewhere. Also in those establishments pulling the dynamic currency conversion scam, either you or the merchant before the slip is printed must indicate your acceptance or rejection of the opportunity to be scammed by this. Again it would be clearly indicated on the signature slip. Note in many if not most situations, the credit card terminal is attached to the pos terminal and when everything is entered on the register, you insert the card which asks if the amount is correct.

As far as the second point, I am not a technology geek but from reading all the responses on this board, apparently on the emv chip an order of priorities is established on the emv chip but neither you nor the merchant has control of choosing one or another. So the American cards have a priority for cash advances as number 1 i.e. online pin. Then the vast vast majority of USA issued cards today with emv chips have as the first priority for purchases signature verification. Once the terminal accepts that, the ball game is over. It doesn't reach the next priority which might be offline encrypted pin which is why many cards will function in the dreaded automated kiosks or automated gas pumps in France and other places but again if a merchant decides he doesn't want to process a non pin transaction and fails to complete the signature transaction, the card never gets to allow it to process an offline pin. Therein may lie the problem of chip and signature although visa/mc claim they will make it clar merchants cannot do this.

At least that's my take on it.
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Old Oct 4, 2014, 3:46 pm
  #7076  
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Got this in the mail today:





The actual card will probably show up next week.
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Old Oct 4, 2014, 3:54 pm
  #7077  
 
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Originally Posted by Hawaiian717
I also have the Wells Fargo EMV card, and used it last month in France. At the manned SNCF ticket window at CDG (can't buy the multi-pay passes from the kiosks), the transition went through as signature and I signed the slip; the guy seemed to know what to do. Later, buying a one way ticket at a SNCF kiosk, I was prompted to enter the PIN.
Hawaiian, did you get any sense of why other people were in the staffed window line? (Lack of C&P credit card, foreign credit card, buying something the kiosks don't sell, etc.)

We've all heard about the nightmare long customer lines at staffed train ticket windows in Paris. Correct me if I'm wrong, but I find it hard to believe that said line is majority Americans without chip cards. As an aside, there's an anecdote about super-slow service at a smaller French train station, because one of the two cashiers on duty got stuck with a multigeneration family trying for the absolute best deal on adult/senior/child tickets for the group.

Back to regular EMV discussion.
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Old Oct 4, 2014, 7:42 pm
  #7078  
 
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Smile

Originally Posted by tmiw
Got this in the mail today:





The actual card will probably show up next week.
This is the exact same mailing I got yesterday from which I was quoting earlier. I really do think it will be Chip & Pin preferred.

George
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Old Oct 4, 2014, 8:43 pm
  #7079  
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Originally Posted by geohiller
This is the exact same mailing I got yesterday from which I was quoting earlier. I really do think it will be Chip & Pin preferred.

George
Unfortunately PIN change may only be possible overseas. At BoA ATMs (only bank besides Schwab who has officially rolled out EMV debit so far), there's a PIN change option. That option did not appear when I inserted my Andrews EMV card, but did when I inserted a magstripe only BoA debit card. Didn't try the Schwab card but I bet it won't appear for that card either. Which makes sense in a way because US debit cards will most likely not support offline PIN at all, so any PIN change would be between the ATM and the bank's servers (thus meaning it will only work for the bank's own cards).

OTOH there might be something in the comms between issuer and the ATM happening because Andrews doesn't allow PIN changes at all for any of their products. I'll definitely need to call Diners up to confirm the lack of PIN change in the US.
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Old Oct 4, 2014, 9:24 pm
  #7080  
 
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Programs: AA, AS, Marriott
Posts: 6,063
Has anyone tried changing the PIN on the Andrews card at a foreign ATM? Report back if it's an option if you get to try changing the PIN on the DC card.
Majuki is offline  


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