Problem with UA awatd on Copa metal
Nov 28, 2015 | 11:03 am
#1
Original Poster
Join Date: Mar 2007
Posts: 416
Problem with UA awatd on Copa metal
Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.
I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.
Anyone have any helpful suggestions?
I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.
Anyone have any helpful suggestions?
Last edited by elusive1; Nov 28, 2015 at 11:08 am
Nov 28, 2015 | 8:16 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,430
Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.
I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.
Anyone have any helpful suggestions?
I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.
Anyone have any helpful suggestions?
Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.
Nov 30, 2015 | 9:43 am
#3
Original Poster
Join Date: Mar 2007
Posts: 416
I wonder if UA canceled it as an overzealous anti-fraud measure. They've been on something of a rampage lately.
Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.
Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.
Jan 9, 2016 | 3:14 pm
#4
Join Date: Jun 2009
Location: San Jose, Costa Rica
Programs: UA 1K M, AA 2 MM PREM, HYATT Globalist, Marriott Lifetime Platinum., Hilton Gold, Hertz Prez Club
Posts: 816
Get a printed copy of the record
Have a ticket agent at one of the airports print you a copy of the whole record and you can see who cancelled your reservations - COPA or UA.