Problem with UA awatd on Copa metal
 

Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.

I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.

Anyone have any helpful suggestions?

I wonder if UA canceled it as an overzealous anti-fraud measure. They've been on something of a rampage lately.

Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.

No, UA specifically said in writing that Copa said it was a no show

Get a printed copy of the record
 

Have a ticket agent at one of the airports print you a copy of the whole record and you can see who cancelled your reservations - COPA or UA.

Any idea how long it stays in the system