FlyerTalk Forums - View Single Post - Problem with UA awatd on Copa metal

Nov 28, 2015, 8:16 pm

#2

Kacee

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Quote:

Originally Posted by elusive1

Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.

I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.

Anyone have any helpful suggestions?

I wonder if UA canceled it as an overzealous anti-fraud measure. They've been on something of a rampage lately.

Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.

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