FlyerTalk Forums - View Single Post - Problem with UA awatd on Copa metal

Nov 28, 2015 | 8:16 pm

#2

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)

Posts: 62,470

Quote:

Originally Posted by elusive1

Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.

I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.

Anyone have any helpful suggestions?

I wonder if UA canceled it as an overzealous anti-fraud measure. They've been on something of a rampage lately.

Stranded at Kiev - UA Cancels Award Ticket Due to Mistakenly Suspected Fraud.

Reply