Problem with UA awatd on Copa metal
Got a UA award ticket on Copa metal for a friend flying OW UIO to SJO. At the Quito airport, Copa says reservation is cancelled. Logging in at UA shows the reservation as cancelled. Friend then purchased a coach ticket at the counter on the same exact itinerary for $1,135.
I called and wrote UA who says it was cancelled by Copa as a no show, UA offered to refund the miles and I could write for consideration of refunding the fees. Copa claims that the reservation was cancelled by UA, so they have nothing to answer for.
Anyone have any helpful suggestions?
Last edited by elusive1; Nov 28, 2015 at 11:08 am