Copa announced ConnectMiles

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Mar 8, 2016 | 10:06 am

#301

mcdullhk88

Join Date: Apr 2012

Location: NYC, LAX, HKG

Posts: 296

Does the CM online upgrade request form even work?

Mar 12, 2016 | 11:57 am

#302

KenInEscazu

Join Date: Sep 2012

Location: MDE

Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat

Posts: 1,002

Quote:

Originally Posted by mcdullhk88

Does the CM online upgrade request form even work?

It took months for them to make it work, but I can say from personal experience that it now does.

Mar 12, 2016 | 4:07 pm

#303

mcdullhk88

Join Date: Apr 2012

Location: NYC, LAX, HKG

Posts: 296

Quote:

Originally Posted by KenInEscazu

It took months for them to make it work, but I can say from personal experience that it now does.

Thanks. That means I can now conclude that it works for every Copa-operated flight except group reservations, even after splitting the record.

FYI in case anyone ends up in the same scenario: after splitting a group reservation, I had to be transferred to the "redemption desk" to use an upgrade certificate. And not every agent knew I needed to be transferred - some just said no upgrade space is available and one agent said the case will be "escalated" but I never heard back in the suggested 48-hour timeframe.

Key is to call and redemption desk will get it done on the spot.

Last edited by mcdullhk88; Mar 12, 2016 at 4:12 pm

Mar 17, 2016 | 1:50 am

#304

Duhh

Join Date: Oct 2015

Location: Singapore

Programs: TK *G

Posts: 238

Finally received my credentials pack!

Mar 20, 2016 | 6:31 pm

#305

psbaj

Join Date: Aug 2015

Location: BR

Programs: TudoAzul Diamante, Smiles Diamante, Latam Gold

Posts: 108

Quote:

Originally Posted by KenInEscazu

It took months for them to make it work, but I can say from personal experience that it now does.

All the 5 flights from partners (Turkish and GOL) that I tried to request miles submiting the information through their form didn't work. I had to contact them by e-mail to get the miles on my account.

Mar 29, 2016 | 8:46 pm

#306

godsquare

Join Date: Jul 2013

Posts: 637

I also have an issue with miles from partner airlines were not credited to my connectmiles account correctly. What is the email address that I should write to?

May 19, 2016 | 9:38 pm

#307

godsquare

Join Date: Jul 2013

Posts: 637

Quote:

Originally Posted by godsquare

I also have an issue with miles from partner airlines were not credited to my connectmiles account correctly. What is the email address that I should write to?

One month later and my miles are still missing. Most of agents I have contacted with so far are quite clueless.

Dec 10, 2016 | 8:03 am

#308

Weez_1000

Join Date: Oct 2006

Location: EWR

Programs: UA Gold, UA MM, Marriott Gold, Hilton Diamond

Posts: 1,337

Maybe I'm just dense but I'm trying to see what complimentary upgrades are available to a UAMP 1k. Would i be eligible for a CPU from PTY-MIA? if so, where would i stand in the upgrade queue? Cant seem to find this on Copa's or United site.

Dec 10, 2016 | 10:22 am

#309

YadiMolina

Join Date: Aug 2015

Location: IAH

Programs: UA

Posts: 688

Quote:

Originally Posted by Weez_1000

Would i be eligible for a CPU from PTY-MIA?

No. Only ConnectMiles premier members have complimentary upgrade eligibility.

Dec 10, 2016 | 7:48 pm

#310

babypuwet

Join Date: Mar 2012

Posts: 1,001

hey guys, i status matched in december last year. When will my status expire? Is it Dec 31 or Feb 28, 2017? Also, does anyone know how to print out a temporary card? I can't seem to find it now. Thanks

Dec 13, 2016 | 11:02 am

#311

Viajero Millero

Join Date: Nov 2011

Location: MEX

Posts: 1,030

Quote:

Originally Posted by babypuwet

You status should be good until Feb 2018.

How did you match? Via email?

Feb 13, 2017 | 4:21 pm

#312

jimaleg

Join Date: Sep 2013

Programs: UAL Silver

Posts: 35

Quote:

Originally Posted by Viajero Millero

You status should be good until Feb 2018.

?

So with COPA is status re-evaluated at the end of February? I was told it was December 31 but perhaps I'm not remembering correctly. I'm still gold as of mid-February and I had no flights for 2016. Will I lose it on 2/28/17?

Feb 13, 2017 | 4:25 pm

#313

Flying Machine

Join Date: Apr 2009

Location: LAX

Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club

Posts: 6,917

I status matched CM from UA and received CM Platinum.. I missed the threshold for Gold to requalify. Think I can get a soft landing?

Feb 15, 2017 | 7:54 pm

#314

KenInEscazu

Join Date: Sep 2012

Location: MDE

Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat

Posts: 1,002

Quote:

Originally Posted by jimaleg

Although the qualifying period ends on 12/31 each year, your status remains intact through the end of February of the next year. In your case this means that you stopped qualifying for 2017 at the last minute of December, but you retain your status through the end of February (13 days from now).

Quote:

Originally Posted by Flying Machine

I status matched CM from UA and received CM Platinum.. I missed the threshold for Gold to requalify. Think I can get a soft landing?

I haven't heard of any. They are more flexible than the N. American carriers, but they did allow 18 months in the launch period. It's always worth asking, but I wouldn't have high hopes.