you guys having problems with continental.com?
Jun 2, 2009 | 3:11 pm
#76
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,146
STILL not working, same error message as 2 days ago.
Jun 2, 2009 | 3:38 pm
#77
Join Date: Sep 2007
Location: Houston, TX
Programs: Continental, American
Posts: 288
Started Sunday?
I began experiencing problems since Sunday afternoon; I even had to call the 1-800 line to cancel some reservations that were on hold. I thought I just had a disgruntled employee, judging by her tone, but now I see she must have been inundated with calls.
Like most, I lacked about 13K miles to get Plat, and so I made a few reservations until I chose the one that worked best. I suspect many people were in the system doing the same. I finally found a routing to my liking, but then could not apply a credit (Flight Change link), and so I had to call the 1-800 number again and was connected to a woman with a great attitude that helped me out.
Another weird thing I noticed... if I did a fare search via the calendar, it always priced out differently than the regular Continental Reservation search, yet the dates, class, flights, etc. were exact to the dot.
Wonder what was going on there? It was lower using the fare calendar, BTW.
Like most, I lacked about 13K miles to get Plat, and so I made a few reservations until I chose the one that worked best. I suspect many people were in the system doing the same. I finally found a routing to my liking, but then could not apply a credit (Flight Change link), and so I had to call the 1-800 number again and was connected to a woman with a great attitude that helped me out.
Another weird thing I noticed... if I did a fare search via the calendar, it always priced out differently than the regular Continental Reservation search, yet the dates, class, flights, etc. were exact to the dot.
Wonder what was going on there? It was lower using the fare calendar, BTW.
Jun 2, 2009 | 4:13 pm
#78
Join Date: Oct 2000
Posts: 2,657
it's started again
! Sign-In functionality is unavailable at this time. Please try again later.
DAY 3
! Sign-In functionality is unavailable at this time. Please try again later.
DAY 3
Jun 2, 2009 | 4:34 pm
#79
Join Date: Mar 2004
Location: EWR, ORD, IAH, LGA
Programs: UA GS, AA CK, DL PLT, HH DIA, MARRIOTT PLT, FAIRMONT LT PLT, HYATT DIA, SIXT PLT, AVIS PC
Posts: 506
I just spoke with the electronic support desk they are aware of the situation and said the web team is working to fix it.
Jun 2, 2009 | 5:31 pm
#80
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,146
It's taking 2 days!?!?! 
Jun 2, 2009 | 6:26 pm
#81
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
It's Baaaaaaaaaaaaaack...
...with full functionality for me. YMMV
Jun 2, 2009 | 6:53 pm
#82
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,146
It still doesn't work! Same error message...
Continental must hate me.
Continental must hate me.
Jun 2, 2009 | 7:09 pm
#83
Join Date: May 2009
Location: Houston, Texas
Programs: AA DL BA UA FAIRMONT SPG HILTON MARRIOTT HYATT
Posts: 83
CO website now working. I was able to login.........no problem
Jun 2, 2009 | 8:18 pm
#84
Join Date: Mar 2008
Location: San Antonio, TX
Programs: CO Plat, Hilton Diamond, Marriott Gold, AA ExPlat
Posts: 155
Very weird! I just tried to sign in and book reservations, and I was taken to the Japanese site and the flight was priced in Yen. Next time I tried, I was on the French site but in English and the flight priced out in Euros. Maybe Smith Street is going with the unified world government concept?
Jun 2, 2009 | 9:16 pm
#85
Join Date: Jul 2008
Location: Honolulu
Programs: UA 1K 1.7mm
Posts: 449
my solution to recent .com problems
I tried for the past 5 days to look and book HKG-IAH. No can do.
So I turned to United and booked a RT HKG to IAH going thru SFO, and it was 125USD cheaper then CO, It gets me there fsdter, and Will also earn double EQMs, just like on CO thru JUne 15.
I have 97EQM ytd on CO, so I was a happer flyer. Now I get to try UA.
So I turned to United and booked a RT HKG to IAH going thru SFO, and it was 125USD cheaper then CO, It gets me there fsdter, and Will also earn double EQMs, just like on CO thru JUne 15.
I have 97EQM ytd on CO, so I was a happer flyer. Now I get to try UA.
Jun 2, 2009 | 11:07 pm
#86
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,229
They outsourced IT to EDS? Ah, that explains it. Bad move....and this isn't the first time EDS messed up bigtime. I hope CO wrote a tight SLA with monetary penalties for this kind of outage...I'm sure the lost bookings are well in the 7 figures, and EDS should be on the hook for all of it if the outage can be traced to something they did, or something they didn't do, but were suppose to.
^
Jun 3, 2009 | 6:20 am
#87
Join Date: Sep 2006
Posts: 700
I also had problems over the past day. I called the 800 number with a question, the agent said "yes, we are having a lot of website problems" and she said she would waive the telephone booking fee. Thus, booked the ticket to Central America on the phone. A good result.
Jun 3, 2009 | 7:07 am
#88
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 609
still cant book a flight on co.com... over 2 days now. this is crazy. really wonder how much $$ they're losing
Jun 3, 2009 | 8:31 am
#89
Join Date: Dec 2004
Programs: Most....Four elite air/ Three hotel elites - UA MillionMiler - DL RWT alum
Posts: 1,258
They outsourced IT to EDS? Ah, that explains it. Bad move....and this isn't the first time EDS messed up bigtime. I hope CO wrote a tight SLA with monetary penalties for this kind of outage...I'm sure the lost bookings are well in the 7 figures, and EDS should be on the hook for all of it if the outage can be traced to something they did, or something they didn't do, but were suppose to.
that went bonkers, it appears. I can sign in and see Onepass again, but the Extra Mile Bonus did not post this past weekend as expected.
Good news - Plat card came in the mail in less than 2 weeks' time!
Jun 3, 2009 | 10:01 am
#90
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,146
3rd day and still can't book a flight ...
It's rare to have servers down for 3 days at a major corp like CO, isn't it?
It's rare to have servers down for 3 days at a major corp like CO, isn't it?