Originally Posted by
bocastephen
They outsourced IT to EDS? Ah, that explains it. Bad move....and this isn't the first time EDS messed up bigtime. I hope CO wrote a tight SLA with monetary penalties for this kind of outage...I'm sure the lost bookings are well in the 7 figures, and EDS should be on the hook for all of it if the outage can be traced to something they did, or something they didn't do, but were suppose to.
The mainframe has been EDS, and has been working all the time. It was the in-house ASP.NET website and its connections/servers
that went bonkers, it appears. I can sign in and see Onepass again, but the Extra Mile Bonus did not post this past weekend as expected.
Good news - Plat card came in the mail in less than 2 weeks' time!