They outsourced IT to EDS? Ah, that explains it. Bad move....and this isn't the first time EDS messed up bigtime. I hope CO wrote a tight SLA with monetary penalties for this kind of outage...I'm sure the lost bookings are well in the 7 figures, and EDS should be on the hook for all of it if the outage can be traced to something they did, or something they didn't do, but were suppose to.