Question & Issues You Want Answered and Addressed at DO IV
Jan 27, 2009, 1:39 pm
#136
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
Is this still a problem? If so, it's been that way for years, and it definitely needs to be brought up at the DO. How difficult would it be to assign upgrade seats based on preferences in the passenger's profile? Once implemented, it certainly wouldn't cost anything on an ongoing basis and I think would lead to increased customer satisfaction.
Hope this issue is brought up and resolved.
Jan 27, 2009, 8:35 pm
#137
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
J. Edward wrote... Okay everyone here's a rough draft of comments through post 44.
On behalf of everyone on this forum and travelers not on this forum, travelers not attending this event (probably not knowing about this event), I am sure we thank you for the summarization of issues that might be discussed. Not looking a gift horse in the mouth but will you or someone provide the results (minutes) of what the outcome of the discussion was? Maybe use this summary and record the results and indicate if it was not discussed or tabled...
On behalf of everyone on this forum and travelers not on this forum, travelers not attending this event (probably not knowing about this event), I am sure we thank you for the summarization of issues that might be discussed. Not looking a gift horse in the mouth but will you or someone provide the results (minutes) of what the outcome of the discussion was? Maybe use this summary and record the results and indicate if it was not discussed or tabled...
Jan 27, 2009, 8:47 pm
#138
FlyerTalk Evangelist
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J. Edward wrote... Okay everyone here's a rough draft of comments through post 44.
On behalf of everyone on this forum and travelers not on this forum, travelers not attending this event (probably not knowing about this event), I am sure we thank you for the summarization of issues that might be discussed. Not looking a gift horse in the mouth but will you or someone provide the results (minutes) of what the outcome of the discussion was? Maybe use this summary and record the results and indicate if it was not discussed or tabled...
On behalf of everyone on this forum and travelers not on this forum, travelers not attending this event (probably not knowing about this event), I am sure we thank you for the summarization of issues that might be discussed. Not looking a gift horse in the mouth but will you or someone provide the results (minutes) of what the outcome of the discussion was? Maybe use this summary and record the results and indicate if it was not discussed or tabled...
Jan 27, 2009, 8:57 pm
#139
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
Mrs. Txbizman is the primary care giver and is infusing medication 6 times a day, till 10 pm. So she can't get away and we were looking forward to the event. Know any nurse available on that night?
Jan 27, 2009, 9:52 pm
#140
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Join Date: Aug 2005
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Jan 27, 2009, 10:38 pm
#141
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Location: Under the Liberty Visual to 27L at PHL. Stranger in a strange land - a Devils fan in Flyers country.
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Jan 27, 2009, 10:52 pm
#142
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Join Date: Jul 2007
Location: CLT
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I will also have my laptop which tethers to my BlackBerry if needed.
Jan 28, 2009, 6:18 am
#143
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
But I do plan to give it a go again this year, assuming connectivity. And I see that Boingo has roaming agreements with the Marriott for Friday night as well as the Sheraton I'm staying at. Just confirmed that Boingo has a roaming agreement at the Marriott Greenspoint, so I'm covered for my connectivity.
Last edited by sbm12; Jan 28, 2009 at 6:29 am
Jan 28, 2009, 10:30 am
#144
Original Poster
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
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Updated through post 143
Last edited by J.Edward; Jan 28, 2009 at 10:56 am
Jan 29, 2009, 7:41 am
#145
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
I would like to see CO.com reflect the proper mileage earning, not "actual." My flights SAT-IAH say 191 miles, and of course I get 500, but I would like to see that resolved. Thanks!
Jan 29, 2009, 1:30 pm
#146
Suspended
Join Date: Sep 2008
Posts: 358
How much does co value miles internally. For example when buying items with miles from the onepass auction.
Jan 29, 2009, 1:54 pm
#147
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
But you are only earning 191. The other 319 are bonus miles you get for being an elite. Besides, until your name gets put on the ticket the system doesn't know that you are an elite (even if you are logged in on your account during the booking process, as you might be booking for someone else) so the 191 is accurate at that point.
Jan 30, 2009, 12:56 pm
#148
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One More
Will CO ever consider using a touch-tone phone system that responds to all phones? Its been reported on here, several times, that several models of BB do not interact well with the CO automated phone system.
My other question is if CO will ever implement a system to turn off the voice recognition technology (WHICH. NEVER. WORKS.) at the start of the call? The way it is now, if you call from somewhere with background news (e.g. an airport @:-)) the system thinks you're trying to tell it something and it blocks you from manually putting in the info (assuming you have a phone that works with that) then just dumps you into whatever it feels like.
Seems like two simple things that have been going on forever. I'm not sure why CO hasn't been able to figure this stuff out.
My other question is if CO will ever implement a system to turn off the voice recognition technology (WHICH. NEVER. WORKS.) at the start of the call? The way it is now, if you call from somewhere with background news (e.g. an airport @:-)) the system thinks you're trying to tell it something and it blocks you from manually putting in the info (assuming you have a phone that works with that) then just dumps you into whatever it feels like.
Seems like two simple things that have been going on forever. I'm not sure why CO hasn't been able to figure this stuff out.
Jan 30, 2009, 1:00 pm
#149
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Putting this here where hopefully it will not be forgotten. It is a great suggestion, IMO.
At the DO, will someone PLEASE implore CO management to stop auto-rolling Elite line calls to general reservations, and make it a capital crime for a general reservations agent to pretend they're Elite Desk when not.
It should be simple to reprogram the phone system to offer the following:
"Thank you for calling the Continental Airlines Elite Desk. Your business is important to us, and our Elite agents will answer your call as soon as possible. If you need immediate assistance, please press '1' to be transferred to the next available General Reservation agent, or you may continue holding for the next available Elite Desk agent"
It should be simple to reprogram the phone system to offer the following:
"Thank you for calling the Continental Airlines Elite Desk. Your business is important to us, and our Elite agents will answer your call as soon as possible. If you need immediate assistance, please press '1' to be transferred to the next available General Reservation agent, or you may continue holding for the next available Elite Desk agent"
Jan 30, 2009, 10:12 pm
#150
Join Date: Jun 2002
Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.
Posts: 610
At one point - probably 5 years ago - I routinely got SMS (text) messages when I touched down at IAH/CLE/EWR telling me my next gate. Mysteriously that ceased. It would be nice if they resumed this, or, if they would just send out a short email, say 2 hours before a connecting flight departed, with the connecting gate.