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First Bag Fees & 2009 OnePass Program Changes

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Old Sep 5, 2008 | 11:32 pm
  #301  
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Originally Posted by jwlowry
Which begs the question, mentioned in the forums (fora?) for other airlines that are already doing this, will people who must involuntarily check bags at the gate because of lack of overhead space be forced to pay the $15? If so, angry people who lose "overhead bin roulette". If not, it seems like everyone will try to bring all their luggage on board to avoid the bag check fee.
It doesn't work that way on AA. People asked to check a bag because it either won't fit or there's no room in overhead the space don't pay a fee.
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Old Sep 5, 2008 | 11:48 pm
  #302  
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Originally Posted by sfogate
No fees to be charged at the gates if the aircraft overheads are full.
We are being asked to look at the size and quantity of bags as you board the flight and deal with them at that time. I don't think too many boarding agents will take the time to charge you for the oversize or extra bags but we might be tagging those before you enter the jetway.
Will they take the time to run through the paperwork if I ask to declare excess valuation? That's what I have done in the past--actually, aside from one recent event in Switzerland, it's been well over eight years since I have had to do it--as the bag isn't oversized and the agent is keen to get the flight off on time, so I have always gotten to bring it on board.
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Old Sep 5, 2008 | 11:55 pm
  #303  
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Originally Posted by ConciergeMike
Interesting point, and not to be sarcastic about it, but I'm wondering if you or anyone else expected otherwise. UA brought CO into *A, so I'm willing to hazard a guess that there was language in the deal that covers FF program streamlining. One program can't head and shoulders stick out as better than the rest, as it will put the other members of the alliance at a clear disadvantage.
Oh no. So what's next? Will they have to stop cleaning the planes; spray the bathrooms with sewage and train the GAs and FAs to treat passengers like the warm up team for the Jerry Springer Show?
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Old Sep 6, 2008 | 12:05 am
  #304  
 
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Originally Posted by michaelw9
Now what-on-earth incentive do I have to go ahead and and do more trips to get Plat?

I guess the only benefit to me to being a Platinum will be to avoid paying change fees as a Gold on reward tickets (of which $150 is also retarded). From experience, the only way to even a standard reward is to book one anyway and change the dates as it gets closer to departure. I've sometimes changed a reservation maybe half a dozen times, or more. Even changing the city pairs, or changing as F becomes available, etc. That would be impossible to do as a Gold, now. Why even bother?
...
a bunch of folks have said this and it makes no sense, unless you are buying full Ys all the time. Being Plat means getting upgraded, being gold means no upgrade on many flights... Never get past the plats.

Originally Posted by ContinentalFan
Hi there CO Insider,

I am surprised that it took so long to introduce the first checked bag fee. Good for Continental.

I have always wondered why CO had that 500 mile minimum. It's good to see it gone.

Why are Platinum and Gold Elites at the same bonus level? I don't get the sense of that one.

Thanks for the update.
I actually find the checked bag fee to be a pain. the only result appears to be that on full flights you leave late due to gate checking bags. Also forces me to board early... Seems to impead the efficent opporation of the airline.

hugh on 500 miles? only on the CO forum

Nearly every airline has the same bonus level for mid and top tier. CO was unique in giving an extra bump.
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Old Sep 6, 2008 | 12:11 am
  #305  
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Originally Posted by ContinentalFan
I have always wondered why CO had that 500 mile minimum. It's good to see it gone.
Originally Posted by ContinentalFan
If it would reduce the numbers, I'd vote for it!
Let's see . . . You're for elimination of the 500-mile minimum. Opposed to free booze in the Presidents Clubs. What can CO do to complete the hat trick of potential moves that warm your heart? Roll out 28-inch seat pitch in first classs?
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Old Sep 6, 2008 | 1:21 am
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Nice of CO to make this announcement on a Friday afternoon. Maybe on a weekend they thought we'd be slow to "notice"...
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Old Sep 6, 2008 | 1:36 am
  #307  
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So, CO Insider... Are you guys finally going to show actual miles on your PDF timetable instead of "500 miles" for the shorthaul routes?
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Old Sep 6, 2008 | 6:25 am
  #308  
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Originally Posted by CO Insider
Hi CopperSteve, the ability to first bag fee exemption to the EliteAccess customer (e.g. Elite or Presidential Plus cardmember) and any travel companions in the same reservation (excluding groups of 10 or more). The one exception is when your travel companions get divided out of your reservation (for example, to process your Elite upgrade). In these cases, we'll still allow the exemption.
Thanks CO Insider! Last night at dinner this was a topic of conversation and I thought then I needed to ask what would happen if I booked non-elites with me on the same PNR and then split it to process upgrades. I'm glad to hear that the free first bag will still apply to the non-elite traveler(s). One question though will this be automatically handled by CO's systems, or are we going to need to be prepared to argue our case with the ticket counter agents?

Originally Posted by CO Insider
Nor do we have any current plans to discontinue unlimited free upgrades for all Elite tiers or raise our top Elite tier to 100,000 Elite Qualifying Miles.
Thanks for at least some good news!
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Old Sep 6, 2008 | 6:44 am
  #309  
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Originally Posted by ContinentalFan (Post #302)
Will they take the time to run through the paperwork if I ask to declare excess valuation? That's what I have done in the past--actually, aside from one recent event in Switzerland, it's been well over eight years since I have had to do it--as the bag isn't oversized and the agent is keen to get the flight off on time, so I have always gotten to bring it on board.
Great idea! @:-)

I'll try to keep that in mind, should that ever happen to me. Which is one reason I'm copying it here.
Originally Posted by CO Insider (Post #1)
  1. First Checked Bag Fee. For travel within the U.S. and between the U.S. and Puerto Rico, the U.S. Virgin Islands and Canada, customers will be charged $15 for the first checked bag. This fee will apply to tickets issued effective today, Sep. 5, 2008 for travel on or after Oct. 7, 2008. OnePass Elite members, SkyTeam Elite members, anyone else eligible for EliteAccess (including full-fare Y class and Chase Presidential Plus cardmembers), and active military personnel traveling on orders will be exempt.
Scott, has consideration been given to granting EliteAccess to Presidents Club Life Members?
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Old Sep 6, 2008 | 8:25 am
  #310  
 
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Continental's ads were always neat because they promoted the "we're different" from other airlines approach. Now, the ads will have to change to "we're the same". It's sad, and I can't even drown my sorrows in a glass of ice cream anymore.
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Old Sep 6, 2008 | 8:33 am
  #311  
 
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Originally Posted by OrlandoFlyer
It was interesting that CO Insider, the OP, said that this change could not be rolled out in August with the other changes. My question is WHY????? All sorts of answers come to mind.
Probably because everyone was celebrating in Las Vegas in August. I can totally picture the band playing upbeat music on the Titanic.
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Old Sep 6, 2008 | 8:59 am
  #312  
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Originally Posted by nycnnj
Probably because everyone was celebrating in Las Vegas in August. I can totally picture the band playing upbeat music on the Titanic.
<chuckles> That would have been quite the site.

Someone did ask the question about the first bag fee at the OP Q/A session in LAS and the response from Compton was words to the effect:
We don't particularly want to implement it. However we're still studying it and if we find it does not influence customers decisions - and our competitors keep it - we'd be pressured into to remain competitive on our revenue side.
(that's what I recall, please feel free to correct me if I left something out or misrepresented what was said)
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Old Sep 6, 2008 | 9:00 am
  #313  
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I dont know what the Plats are complaining about. A measly 25% reduction in bonus miles ?

Gold and Silver have been the most severely affected. $150 award redeposit or award ticket change fees is the biggest increase in fees of all the things they have changed. For Gold and Silvers, it becomes difficult to book tickets 4 months in advance, since your dates could change.
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Old Sep 6, 2008 | 9:22 am
  #314  
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Originally Posted by CO Insider
Hi CO 1E, I wouldn't bet any money on that.
Glad to hear it.
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Old Sep 6, 2008 | 9:30 am
  #315  
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I think folks are getting a little too excited here.

The first baggage fee is in line with other major carriers - AA and UA. CO needs to charge it to be competitive. $30 roundtrip is significant.

The 500 min. only applies to EQM. CO currently only gives bonus miles based on the actual miles. Maybe some with lots of less than 500 min. flights can earn it on points. Remember if you are buying expensive Y tickets you get 2 points for that segment.

Yes - I hate to see the loss of 25% - but others AA and UA only give 100% to top tiers. But the real catcher here is that the others offer SWU - and CO Insider has indicated that CO does not play to offer.

I think CO's plan to align with UA - but then not offer SWU is the biggest hit here.
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