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-   -   The Penalty Box (https://www.flyertalk.com/forum/continental-onepass-pre-merger/710031-penalty-box.html)

colpuck Feb 13, 2010 8:16 am


Originally Posted by ConciergeMike (Post 13383212)
Nope. Backing off and editing your posts because you are not getting nodding self-entitled sheep heads is not worthy of my time.

I saw that. Well I broke down and jumped on the bandwagon.

colpuck Feb 13, 2010 8:17 am

A pair of raccoons just walked by my window.

ConciergeMike Feb 13, 2010 8:19 am


Originally Posted by colpuck (Post 13383233)
I saw that. Well I broke down and jumped on the bandwagon.

For once I'm staying away. I refuse to argue with someone that retracts what they have to say when the sentiment of the community does not go their way. That is smug on a level that should just not exist.

mnmag Feb 13, 2010 8:23 am


Originally Posted by colpuck (Post 13383236)
A pair of raccoons just walked by my window.

Hope they weren't rabid! :eek:

mnmag Feb 13, 2010 8:24 am


Originally Posted by ConciergeMike (Post 13383244)
For once I'm staying away. I refuse to argue with someone that retracts what they have to say when the sentiment of the community does not go their way. That is smug on a level that should just not exist.

Bravo, CM! I went back & looked at said thread & was pretty shocked that the OP went & retracted all his posts -- esp. after engaging for so long!:confused:

colpuck Feb 13, 2010 8:25 am


Originally Posted by mnmag (Post 13383257)
Hope they weren't rabid! :eek:

They moseyed back into the small wooded area behind my hose.

colpuck Feb 13, 2010 8:26 am


Originally Posted by mnmag (Post 13383262)
Bravo, CM! I went back & looked at said thread & was pretty shocked that the OP went & retracted all his posts -- esp. after engaging for so long!:confused:

my plea to end the violence went unheard.

COFlyerCLE Feb 13, 2010 8:31 am

And to balance everything out, I got this response from We Care this week, after sending them an email about the service at DFW:
Dear Mr. COFlyerCLE:

Thank you for contacting Continental Airlines.

Thank you for your e-mail correspondence regarding your recent travel. I enjoyed reading your commendations.

One of Continental's primary goals is to have the highest standards of excellence exemplified through our service and employees. We are very proud of our employees who reflect true concern for accommodating the individual needs of our customers. In the service industry, nothing is more important than the impression we make with our customers.

It is unusual when people take time to write about something good, and I sincerely appreciate your thoughtfulness in doing so. Your comments will be shared with our employee and their supervisor. I am proud to have received your acknowledgement of this outstanding performance.

Thank you so much for choosing Continental Airlines.
I didn't request a response, I just wanted to recognize the great service they provide. It was nice to get this from them. I ain't all bad.

sbm12 Feb 13, 2010 8:37 am


Originally Posted by downhillcrasher (Post 13381895)
Rocking the SFO SKL right now. This place is nice. Lounge WIN!

What is so great about that lounge? The cup o noodles? The bright fluorescent lights overhead? I was never that impressed with it, though it does offer free wifi and is generally quiet.

Originally Posted by mnmag (Post 13381876)
I remember atman -- did you tour his coffee plantation?;)

Sadly, no. We put that off until my next visit.


Originally Posted by Anglo Large Clawed Otter (Post 13382576)
22,222

^^^^

ConciergeMike Feb 13, 2010 8:38 am


Originally Posted by mnmag (Post 13383262)
Bravo, CM! I went back & looked at said thread & was pretty shocked that the OP went & retracted all his posts -- esp. after engaging for so long!:confused:

For the record, I agree with Jeff. At Borgata, casino and hotel honchos would get together and discuss every so often if a hotel guest just seemed to be a serial complainer and/or unpleaseable. After that meeting, a decision would be made if the person deserved a form letter signed by the Front Office Manager that essentially apologized for not meeting their expectations and inviting them to take their business elsewhere. They knew that the letter would make the person not come back, and they looked at it as marginal analysis: the loss of one crankypants guest is less expensive than having to comp away stuff that might not be deserved. Brilliant, if you ask me.

What kills me is that the OP over there is so smug and of the belief that his take on the topic is the absolute lone method of dealing with the question that upon facing disagreement and having his style exposed as mean and caustic, he decides to retreat like the French. I have no respect for the mindset. If I'm wrong, I admit it in the face of evidence that proves me wrong. I've posted "I stand corrected" more times I would care to admit. But then again, I am capable of recognizing my own mistakes...as I am not a smug and self-entitled bag of vomit.

Mackieman Feb 13, 2010 8:42 am


Originally Posted by ConciergeMike (Post 13383318)
For the record, I agree with Jeff. At Borgata, casino and hotel honchos would get together and discuss every so often if a hotel guest just seemed to be a serial complainer and/or unpleaseable. After that meeting, a decision would be made if the person deserved a form letter signed by the Front Office Manager that essentially apologized for not meeting their expectations and inviting them to take their business elsewhere. They knew that the letter would make the person not come back, and they looked at it as marginal analysis: the loss of one crankypants guest is less expensive than having to comp away stuff that might not be deserved. Brilliant, if you ask me.

What kills me is that the OP over there is so smug and of the belief that his take on the topic is the absolute lone method of dealing with the question that upon facing disagreement and having his style exposed as mean and caustic, he decides to retreat like the French. I have no respect for the mindset. If I'm wrong, I admit it in the face of evidence that proves me wrong. I've posted "I stand corrected" more times I would care to admit. But then again, I am capable of recognizing my own mistakes...as I am not a smug and self-entitled bag of vomit.

Too bad you're an insufferable bore that feigns interest in others. :)

ConciergeMike Feb 13, 2010 8:55 am


Originally Posted by Mackieman (Post 13383334)
Too bad you're an insufferable bore that feigns interest in others. :)

Yeah, but there are times when it doesn't suck to be me. :D

COFreqFlyer Feb 13, 2010 8:58 am


Originally Posted by ConciergeMike (Post 13383318)
For the record, I agree with Jeff. At Borgata, casino and hotel honchos would get together and discuss every so often if a hotel guest just seemed to be a serial complainer and/or unpleaseable. After that meeting, a decision would be made if the person deserved a form letter signed by the Front Office Manager that essentially apologized for not meeting their expectations and inviting them to take their business elsewhere. They knew that the letter would make the person not come back, and they looked at it as marginal analysis: the loss of one crankypants guest is less expensive than having to comp away stuff that might not be deserved. Brilliant, if you ask me.

Running a small ISP out here in west Texas, I've done the same thing. There are some customers that, after incessant complaints, we have informed them that they are free to take their business elsewhere, but we will no longer provide them service. It becomes really fun when we're just about the only broadband game in town and they either have to do business with us or use dial-up. Besides, I'm really glad we ditched some of those pain in the a$$ customers. :D

Steph3n Feb 13, 2010 9:24 am


Originally Posted by COFreqFlyer (Post 13383402)
Running a small ISP out here in west Texas, I've done the same thing. There are some customers that, after incessant complaints, we have informed them that they are free to take their business elsewhere, but we will no longer provide them service. It becomes really fun when we're just about the only broadband game in town and they either have to do business with us or use dial-up. Besides, I'm really glad we ditched some of those pain in the a$$ customers. :D

Exactly the same thing I have done before!

icurhere2 Feb 13, 2010 9:43 am


Originally Posted by icurhere2 (Post 13382032)
I should ask the Hyatt (when I finally get there) what cheeses might be available as a diamond amenity.

Cheese / cracker plate and a full bottle of wine (which I will consume today).


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