Aloha all.

If you have flown IAH-HNL in BF recently, could you please comment on:

1. Hawaiian music still played in boarding?

2. FA attitides

3. Printed Menus

4. Mimosas offered at gate in IAH

5. Amenity Kits

6. # of seats in BF cabin

Your help is most appreciated.

Thanks.

It can't have changed that much in six months or you'dve heard screams about 'enhancements' on the IAH-HNL route in BF. Regardless of the service it's STILL gonna be better than AA until the Hawaii configs are gone.

Just made this trip 2 weeks ago.

1. Yes

2. Excellent. We had "Rodney" both to and from HNL. He was the finest FA I've ever come across.

3. Yes

4. Weren't offered, not sure if they were available.

5. Yes

6. 4 rows I think. Seat 10 is the bulkhead of the coach cabin. Seats are arranged 2-1-2.

B/F HNL seats vary from 20-35 for B767's to 48 for a few B777's (and more to come), and sorry to say yes, the overall B/F service, food, booze etc has diminished quite a bit over the past few years.

MisterNice

I just flew IAH-HNL on Friday in BF. Overall, I was very pleased with the service.

Hawaiian music was on during boarding...as well as videos of Hawaiin scenery. The 767 (flight 1) did have the smaller-sized BF cabin, but it seem to have just as many flight attendants serving each BF passenger as before in the larger cabins. The flight attendants regularly walked up/down the aisles throughout the flight, so if at any point you wanted something (beverage, pillow, etc.), they were always there to offer it.

No mimosas on this flight --although I didn't ask for one; they may have been able to prepare them individually. I flew this same flight in March and was greeted in the cabin with a tray of OJ/champagne/mimosas to chose from.

Food service was very good...and the menus they offered were a little different than whats posted on their website (i.e.: they had duck which wasn't listed on the website when I had checked.) On previous flights, the menus were within folded menu-like brochures...however, on this flight, they were just printed on a single sheet of paper. I'm pretty sure on my last flights to HNL, Tokyo, and Hong Kong, they used a regular menu format. But maybe I'm confusing it with the menu folders Delta has in BusinessElite.

Food was fresh and was well prepared; portions were ample. Hot service was followed by a sundae cart that went up/down the aisles. Prior to landing, another hot meal was served.

They took meal orders as each person boarded the aircraft --which I appreciated since I was one of the first to board ...but in the last row. I didn't hear anyone saying they didn't get their meal choice, so perhaps by some wierd luck they had ample meals on-board.

The middle seat of the last row was empty --but was used a few times by pilots for breaks during the flight.

The seat was fine...as was in-seat entertainment. A treat was the seats were loaded with a handful of new, additional videogames.

The ammenity kit was nice but not out of the ordinary, and contained earplugs, tic-tacs, toothbrush/toothpaste, eye mask, socks, brush/mirror, razor, and shaving cream. I was surprised not to find a pen or lip balm inside.

Ticketing for this flight was a nightmare ...and the agents (from reservations to check-in to president's club to gate) acted as if I was the first person to ever use OnePass miles to upgrade to BF. (With HoKeY and what-not, perhaps I am the first ) But for $600 r/t for a EWR-KOA flight in BF, I guess I shouldn't complain too much.

The flight into HNL did arrive late --as I would imagine with the winds at this time of year. I had a tight connection at HNL and my bags did mis-connect, but by the time I got my car rental squared away at KOA, my bags had arrived on the next flight over and no time was wasted.

Now I'm relaxing in the HNL PC waiting for the nonstop to EWR...

WB

You're probably the first person they had ever seen who had ever played HoKeY and ACTUALLY WON! Of course they didn't know what they were doing. They're only used to dealing with the angry mobs who didn't get their HoKeY BF seat, while seats are filled with non-revs amd their buddies, or go out empty.

My husband and I are flying COS-IAH-HNL on a K fare (it was the lowest at the time) in November. I called yesterday to see how the prospects looked for clearing the waitlist (both Platinum). The agent I talked to checked the outbound and return and said that it looked EXTREMELY doubtful that we would clear. "Don't plan on it", she said, but "of course, if they should happen to release some seats before the 72 hour cutoff, you will be high on the list."

I immediately checked availability on ITN:
A9 F9 Z9 E0 both ways! It will probably stay that way until 48 hours before the flights.

How much was the K fare? If there's space available you may be able to do a $250 revenue upgrade at check-in or the gate. Also, depending on your budget you might just want to buy up to the D fare ($2600 r/t). This is one of the few routes where I feel that BF is reasonably priced for the service provided and the length of the flight.

That might be a possibility if it's a 777, but I've found that the Hawaii config 767s w/ 20 in BF are generally full in front. On four IAH-HNL segments I've had on the reconfigured 767s, I've seen paid BF availability at zero on each one several days prior to departure. I've also seen non-revs coming up from coach or on the jumpseat a couple of times on those flights (gasp!).

The K fare was only about $580 at the time. It's now about double that. We're on a 767 on the outbound and a 777 on the return.

I hate the thought of sitting in coach on a jam-packed flight, but I also resent paying an extra $250 each way (I think that's what it is to/from IAH) after I tried to pay with miles.

It's just frustrating.

Our flight last month left IAH with 4 empty seats in BF, plus the one pilot rest seat. I was surprised! It was the second flight (20 seat config) on 15 Aug on a very rainy day, where I expected there to be people from the earlier flight bumped. There was something like a 3 hour ground stop that morning. Our return on the 24th was full.