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Old Nov 24, 2004 | 10:19 am
  #1  
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Question Upgrades

Okay before you think this is all about the EUA process.. its soo not...

I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...

GRRR!

Whats the "offical" line and what should I do?

-Vincent
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Old Nov 24, 2004 | 10:32 am
  #2  
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Originally Posted by vincom
Okay before you think this is all about the EUA process.. its soo not...

I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...

GRRR!

Whats the "offical" line and what should I do?

-Vincent
Nevermind, they were able to do it... So odd...
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Old Nov 24, 2004 | 1:17 pm
  #3  
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If at first.......................

It's the same drill, if the first agent gives the wrong answer, call back
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Old Nov 24, 2004 | 1:48 pm
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After having this same problem, I was told by an agent, "if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course). Although, that was in 2003, so I guess it could be on another line by now.
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Old Nov 24, 2004 | 2:22 pm
  #5  
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Originally Posted by Wx4caster
After having this same problem, I was told by an agent, "if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course). Although, that was in 2003, so I guess it could be on another line by now.
HA HA HA I like that. hmmm.. are these the same onepass rules see in the guide? Or do they have a special quick reference list.. -i'd love to see it! lol

-Vincent
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Old Nov 24, 2004 | 2:38 pm
  #6  
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Quick...

You might want to edit the title to be more explicit before FCTSTY gets ahold of you.
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Old Nov 24, 2004 | 3:15 pm
  #7  
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Originally Posted by Wx4caster
"if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course).
Thanks VERY MUCH for the citation! I'll likely be needing it in a day or two, depending on how EUA upgrades the rest of us.

Since EWR-POP qualifies for EUA I assume this rule applies to that route as well, eh?
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Old Nov 26, 2004 | 7:38 am
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See my last post? Now hear me yell ARGH!!!!

We're scheduled to go EWR-POP tomorrow. My wife (silver) and I (gold) have both been upgraded. From what I can tell, we will have no problem whatsoever upgrading one of our children as my companion. So, I tried to use miles to upgrade the other child. The flight shows this availability:
C9 D9 Z9 Y9 H9 K9 N9 B9 V9 U9 Q9 I9 S9 W9
CO doesn't want to let us pay miles to upgrade the second child, as they claim that even though a Series 1 upgrade award is the same number of miles as a Series 0 that the rules prohibit their use on this flight. We would have to buy up to an upgradable fare class to do this. With (as far as I can tell) two of us being the only passengers in F so far I can not understand why they won't take our miles.

Last edited by Xyzzy; Nov 26, 2004 at 7:50 am
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Old Nov 26, 2004 | 8:00 am
  #9  
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Thumbs down It ain't called NonePass for nuthin.

Can't use your "valuable" NonePass miles to upgrade your dear child on an empty flight???
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Old Nov 26, 2004 | 8:29 am
  #10  
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Originally Posted by snake
Can't use your "valuable" NonePass miles to upgrade your dear child on an empty flight???
Yea -- but even better, they'll *GIVE* us three upgraded seats FOR FREE!
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Old Nov 26, 2004 | 8:32 am
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FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.
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Old Nov 26, 2004 | 9:04 am
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Originally Posted by xyzzy
Yea -- but even better, they'll *GIVE* us three upgraded seats FOR FREE!
That was always a complaint of mine, never was able to get the ol' lady an upgrade in advance with "valuable" NonePass miles, but almost always got the companion upgrade.

All I wanted to do was burn some miles to alleviate "upgrade anxiety"

Now I'm resigned to use my remaining miles for Amtrak "Land Cruises"

Originally Posted by ijgordon
FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.
ijgordon, what routes were you traveling on?
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Old Nov 27, 2004 | 4:36 am
  #13  
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Originally Posted by ijgordon
FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.
Correct...call back...as long as you're elite it doesn't matter what the pax is
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