Upgrades
#1
Original Poster
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
Okay before you think this is all about the EUA process.. its soo not...
I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...
GRRR!
Whats the "offical" line and what should I do?
-Vincent
I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...
GRRR!
Whats the "offical" line and what should I do?
-Vincent
#2
Original Poster
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
Originally Posted by vincom
Okay before you think this is all about the EUA process.. its soo not...
I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...
GRRR!
Whats the "offical" line and what should I do?
-Vincent
I booked my friend EWR-TPA 1/7 - 1/9 and wanted to upgrade him with my miles, I was told this is fine because I am the elite and I can upgrade fare... Was told this by two people. Now it comes that I've booked the ticket on co.com and call back, but the person now tells me its not possible since the ticket traveler is not an elite...
GRRR!
Whats the "offical" line and what should I do?
-Vincent
#3




Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
If at first.......................
It's the same drill, if the first agent gives the wrong answer, call back
#4




Join Date: May 2001
Location: HNL
Posts: 1,076
After having this same problem, I was told by an agent, "if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course). Although, that was in 2003, so I guess it could be on another line by now.
#5
Original Poster
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
Originally Posted by Wx4caster
After having this same problem, I was told by an agent, "if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course). Although, that was in 2003, so I guess it could be on another line by now.
-Vincent
#6
FlyerTalk Evangelist




Join Date: Jun 2003
Location: DEN
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Posts: 15,890
Quick...
You might want to edit the title to be more explicit before FCTSTY gets ahold of you.
#7
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Originally Posted by Wx4caster
"if it happens again, tell the agent to look up line #51 in the OnePass rules". This specifically spells out that elites can use their miles to upgrade non-elites on any purchased fare class (domestically, of course).
Since EWR-POP qualifies for EUA I assume this rule applies to that route as well, eh?
#8
FlyerTalk Evangelist




Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 38,683
See my last post? Now hear me yell ARGH!!!!
We're scheduled to go EWR-POP tomorrow. My wife (silver) and I (gold) have both been upgraded. From what I can tell, we will have no problem whatsoever upgrading one of our children as my companion. So, I tried to use miles to upgrade the other child. The flight shows this availability:
CO doesn't want to let us pay miles to upgrade the second child, as they claim that even though a Series 1 upgrade award is the same number of miles as a Series 0 that the rules prohibit their use on this flight. We would have to buy up to an upgradable fare class to do this. With (as far as I can tell) two of us being the only passengers in F so far I can not understand why they won't take our miles.
We're scheduled to go EWR-POP tomorrow. My wife (silver) and I (gold) have both been upgraded. From what I can tell, we will have no problem whatsoever upgrading one of our children as my companion. So, I tried to use miles to upgrade the other child. The flight shows this availability:
C9 D9 Z9 Y9 H9 K9 N9 B9 V9 U9 Q9 I9 S9 W9
Last edited by Xyzzy; Nov 26, 2004 at 7:50 am
#9




Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
Can't use your "valuable" NonePass miles to upgrade your dear child on an empty flight???
#10
FlyerTalk Evangelist




Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,683
Originally Posted by snake
Can't use your "valuable" NonePass miles to upgrade your dear child on an empty flight???


#11
FlyerTalk Evangelist




Join Date: Apr 2001
Location: NYC
Posts: 27,887
FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.
#12




Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
Originally Posted by xyzzy
Yea -- but even better, they'll *GIVE* us three upgraded seats FOR FREE!
All I wanted to do was burn some miles to alleviate "upgrade anxiety"
Now I'm resigned to use my remaining miles for Amtrak "Land Cruises"
Originally Posted by ijgordon
FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.
#13
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Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Originally Posted by ijgordon
FWIW -- I've never had a problem using my (elite) miles to upgrade a non-elite traveler on a cheap fare class.

