ThankYou Airline or Hotel Transfer Errors
Jul 12, 2019, 3:13 pm
#16
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
Has anyone had issues transferring TYP to flying blue? Everything I've read on the blogs suggests its instantaneous, but an hour later and my points haven't posted to my flying blue account yet....Not sure if this is relevant, but its my first time ever transferring TYP to flying blue
Jul 12, 2019, 9:19 pm
#17
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Has anyone had issues transferring TYP to flying blue? Everything I've read on the blogs suggests its instantaneous, but an hour later and my points haven't posted to my flying blue account yet....Not sure if this is relevant, but its my first time ever transferring TYP to flying blue
https://www.flyertalk.com/forum/31292507-post3.html
Air France/FB says my 317,000+ MR transfer is FRAUD! Help!
Jul 13, 2019, 9:12 am
#18
Join Date: Nov 2012
Posts: 337
Has anyone had issues transferring TYP to flying blue? Everything I've read on the blogs suggests its instantaneous, but an hour later and my points haven't posted to my flying blue account yet....Not sure if this is relevant, but its my first time ever transferring TYP to flying blue
I contemplated about transferring 150K TY points to book 3 tickets for myself and family after reading recent stories of FB cancelling award tickets. But In the end I decided to take the risk. I ran into issues and payment wouldn't go through, and then I got the message saying "your reservation cannot be ticketed in this country"!! Feeling defeated, I decided to call FB and 20 minutes later, my flights were booked and now I have 3 one-way tickets from Tahiti to LAX in business class!
Last edited by frenchie2; Jul 13, 2019 at 10:10 pm
Jul 15, 2019, 12:16 pm
#19
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
Have you earned any FB miles from actual flying? If not, this has been a problem for others where AF blocks the transfer or the award booking. See this post and the assorted threads linked in it. They are more about booking an award post-transfer but if you haven’t earned any miles from flying, this could potentially be a problem for you as well.
https://www.flyertalk.com/forum/31292507-post3.html
Air France/FB says my 317,000+ MR transfer is FRAUD! Help!
https://www.flyertalk.com/forum/31292507-post3.html
Air France/FB says my 317,000+ MR transfer is FRAUD! Help!
Jul 15, 2019, 12:19 pm
#20
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
I had the error message transferring last night, but it went thru fine this morning. and my points were posted immediately. My account isn't new though.
I contemplated about transferring 150K TY points to book 3 tickets for myself and family after reading recent stories of FB cancelling award tickets. But In the end I decided to take the risk. I ran into issues and payment wouldn't go through, and then I got the message saying "your reservation cannot be ticketed in this country"!! Feeling defeated, I decided to call FB and 20 minutes later, my flights were booked and now I have 3 one-way tickets from Tahiti to LAX in business class!
I contemplated about transferring 150K TY points to book 3 tickets for myself and family after reading recent stories of FB cancelling award tickets. But In the end I decided to take the risk. I ran into issues and payment wouldn't go through, and then I got the message saying "your reservation cannot be ticketed in this country"!! Feeling defeated, I decided to call FB and 20 minutes later, my flights were booked and now I have 3 one-way tickets from Tahiti to LAX in business class!
Jul 20, 2019, 9:34 pm
#21
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
The 25% FlyingBlue transfer bonus from TYP ends today: 7/20/19.
I know, last minute but was going to transfer some however encountered the following message 7/20/19 2300hr EST:
ThankYou Rewards Maintenance
We're sorry, the ThankYou Rewards website is temporarily unavailable while we perform maintenance. Please check back later today to register or redeem your points..
Totally my fault for waiting till the last minute but really Citi TYP?! (I just laughed - and said of course...)
I know, last minute but was going to transfer some however encountered the following message 7/20/19 2300hr EST:
ThankYou Rewards Maintenance
We're sorry, the ThankYou Rewards website is temporarily unavailable while we perform maintenance. Please check back later today to register or redeem your points..
Totally my fault for waiting till the last minute but really Citi TYP?! (I just laughed - and said of course...)
Sep 1, 2019, 10:13 pm
#22
Join Date: Mar 2012
Posts: 4
thank you points transfer to Asia miles error
Data point: tried for 3 days to transfer CTYP to Asia miles; kept getting "When we tried to complete your Points transfer, we encountered a system error. Please try again or contact customer service" error. The names and the phone numbers of the accounts match. I've tried 3 different browsers. I called customer service; they tried and got the same error. So, they have elevated my request to have the transfer done manually but it will take 3-5 business days.
Sep 3, 2019, 2:22 pm
#23
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Data point: tried for 3 days to transfer CTYP to Asia miles; kept getting "When we tried to complete your Points transfer, we encountered a system error. Please try again or contact customer service" error. The names and the phone numbers of the accounts match. I've tried 3 different browsers. I called customer service; they tried and got the same error. So, they have elevated my request to have the transfer done manually but it will take 3-5 business days.
Basically one party sees FIRST MIDDLE LAST as the name, the other one somewhere in their system sees FIRSTMIDDLE LAST, mashing up the first two into one token.
And that can blow up the xfers.
Sep 11, 2019, 9:01 am
#24
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
I am seeing this error with AsiaMiles transfer "When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help" This is the first time I am seeing this error and I've successfully completed multiple transfers in the last 2 years. I spoke to an agent and he said they've been having this problem in the past 2 days with only AsiaMiles program. He suggested to try again tomorrow and also to contact AsiaMiles to see if there is they can do.
Sep 24, 2019, 7:44 pm
#25
Join Date: Sep 2019
Programs: Thank You
Posts: 1
Transfer points
Have anyone have this problem before
There appears to be a problem with the information you’ve provided. Please confirm that the information entered is correct and try again.
I know I copy everything correctly.
There appears to be a problem with the information you’ve provided. Please confirm that the information entered is correct and try again.
I know I copy everything correctly.
Jan 3, 2020, 9:16 am
#27
Join Date: Aug 2012
Location: NYC
Posts: 73
Had this issue back in Oct / Nov when attempting to transfer TY to Flying Blue. I spent an hour on the phone with a rep, who claimed they would escalate and I would get call me back. They never did.
Now I'm having the exact same problem trying to do a transfer to Asia Miles.
Update: It's definitely an account-wide issue. I proved it to the agent by asking them to try transferring 1,000 points to a different partner - which resulted in the same error message. They initiated a case with IT.
Now I'm having the exact same problem trying to do a transfer to Asia Miles.
Update: It's definitely an account-wide issue. I proved it to the agent by asking them to try transferring 1,000 points to a different partner - which resulted in the same error message. They initiated a case with IT.
Last edited by Kylash; Jan 3, 2020 at 1:06 pm
Jan 4, 2020, 6:56 am
#28
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Was trying to transfer to AM this morning and failed multiple times online or by phone. Agent mentioned a few days ago same thing happened to a TY-AM transfer. Appears to be Citi IT issue.
Jan 4, 2020, 9:06 pm
#29
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,502
Hope for resolution soon.
Jan 5, 2020, 7:38 am
#30
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Exactly the same. Called them and the agent had no clue what was going on. Might try again today or tomorrow but given Citi's IT...not hopeful.