ThankYou Airline or Hotel Transfer Errors
Jan 5, 2020, 5:09 pm
#31
Join Date: Jul 2011
Location: SEA
Programs: DL DM
Posts: 183
Same issue for me. Sent Amex MR instead, posted instantly. Both Citi and Amex show my name as: first name last name. Asia Miles shows as: last name first name middle name.
Via chat Asia Miles won't drop the middle name unless I can produce a travel document that doesn't have my middle name. Maybe I'll send a library card.
For fun, I tried registering an Asia Miles account with my first name in surname field and last name in given name field, so it would show in the right order. Citi transfer failed also.
By the time I created a 3rd Asia Miles account with names in the right field but no middle name I got issues with their phone account verification and gave up on Citi, since by then Amex went through.
Via chat Asia Miles won't drop the middle name unless I can produce a travel document that doesn't have my middle name. Maybe I'll send a library card.
For fun, I tried registering an Asia Miles account with my first name in surname field and last name in given name field, so it would show in the right order. Citi transfer failed also.
By the time I created a 3rd Asia Miles account with names in the right field but no middle name I got issues with their phone account verification and gave up on Citi, since by then Amex went through.
Jan 7, 2020, 10:38 am
#33
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Just a quick update - was still unable to transfer to AM this morning but the error message changed. Called citi and they manually transferred. TYP deducted and AM transaction showed up in about 2 hours. All good, just a little laborious.
Feb 24, 2021, 2:50 pm
#36
Join Date: Jan 2012
Programs: DL, WoH
Posts: 1,253
Searched and found this thread. I am having the same issue with Qantas now. Have a redemption in mind and really want to transfer. Tried calling, escalating multiple browers, phone. Still keep getting error. Anyone else have this going on with qantas? Was successful transferring points to lifemiles instantly.
May 29, 2022, 11:17 am
#37
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
Same issue today for me with a transfer to Choice Privileges. Citi customer service says the transfer was refused by Choice, but they don't know why. Profile information looks identical to me. Any idea? :/
Jun 2, 2022, 11:27 am
#39
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
Still not working. Neither Citi nor Choice can help in any way. It’s just ridiculous how bad Citi’s customer service is.
Jun 7, 2022, 10:04 am
#40
Join Date: Apr 2016
Posts: 616
Jun 7, 2022, 10:37 am
#41
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
Exactly. Same thing here. Citi says "I can see that Choice is refusing the transfer", Choice says "I've never even heard about that... You should talk to Citi". Ugh. Citi really is the worst bank.
Jul 8, 2022, 10:18 am
#43
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
They are so utterly useless. Has someone tried opening a support case? There's definitely no point in calling them, they won't even understand the question.
Jul 17, 2022, 2:28 pm
#44
Join Date: Feb 2018
Posts: 89
Has anyone had any luck transferring citi to choices? I need to book a hotel, and realized I have lots of citi thank you points saved up. But it gives me that same error when I try to transfer them. I created a choices account just today, could that be the issue?
Jul 17, 2022, 2:38 pm
#45
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
Someone recently reported on Reddit the he had received the points in his Choice account, but that they weren’t deducted from his Citi account. So I guess it’s working for some people at least…