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-   Citi | ThankYou Rewards (https://www.flyertalk.com/forum/citi-thankyou-rewards-739/)
-   -   Citi retention offers (2018 - 2021) (https://www.flyertalk.com/forum/citi-thankyou-rewards/1892266-citi-retention-offers-2018-2021-a.html)

linglingfool Jan 18, 2018 9:42 pm

AA Plat, offered the usual $95 for $1k. Last year was $95 for $95, but still can't complain. Total spending last 12mo was <1k.

slivrflyr Jan 19, 2018 9:51 pm

Prestige offer:

1/ $200 SC if I spend $4000 every month for three months
2/ $50 statement credit each month where I spend $1500 or more, up to 7 months in a row
3/ 10,000 TYP after spending $3,000 in six months

Took offer 3.

valuetactics Jan 19, 2018 10:02 pm

Citi Thank You Premier. My second year attempting retention on this card (got offer the first year too.) $4100 put on the card since last AF was credited. Called more than 30 days after AF had posted, with no use on the card since AF.

I was given three options:
  • $50 credit after 5x $10 spends in the next 3 months
  • $95 credit after $3000 spend in next 3 months
  • $95 credit and 1000 TY pts after $1000 spend each of the next three months
Took the third option, stacked it with 2 other promotions to breath new life into this card for the next three months! (I didn't want to reset the TY timer before giving the Prestige another year to get an elevated bonus offer.)

PlyrStar93 Jan 20, 2018 2:22 pm

Since the annual fee of my Citi ThankYou Premier card is about to hit, I called in to see if there are offers available. I was given:
  • $95 statement credit after spending $95 in one of the next two billing cycles
  • 500 bonus ThankYou points each billing cycle, for spending $500 or more during each of the next 16 billing cycles
Specialist was able to add both offers at the same time, so I gladly took them.

PP212 Jan 21, 2018 6:00 am


Originally Posted by gnomey (Post 29304690)
Is the Citi retention dept only open during office hours (M-F 9-5)? Or can you also call after hours to reach them?

They’re open weekends and evenings, not sure exactly what the hours are though. Last time I called it was around 10PM on Sunday.

kxl19 Jan 21, 2018 9:12 am

No luck on retention, citi Premier
 
I just did the same thing, since my statement just showed up. I called, but they wouldn't give any offers and closed the card. I did talk to an agent first, mentioned my consideration, she asked if I wanted to close, and I said I was concerned about points, but said I also had a Prestige card. Offered to combine point, and then close the Premier acct. Oh well - wasn't much advantage to having that card vs Prestige


Originally Posted by PlyrStar93 (Post 29317777)
Since the annual fee of my Citi ThankYou Premier card is about to hit, I called in to see if there are offers available. I was given:
  • $95 statement credit after spending $95 in one of the next two billing cycles
  • 500 bonus ThankYou points each billing cycle, for spending $500 or more during each of the next 16 billing cycles
Specialist was able to add both offers at the same time, so I gladly took them.


mia Jan 21, 2018 9:26 am


Originally Posted by kxl19 (Post 29320364)
....Offered to combine point, and then close the Premier acct. Oh well - wasn't much advantage to having that card vs Prestige

The points earned with the Premier card will nonetheless expire in 60 days :

https://www.flyertalk.com/forum/citi...derations.html

gnomey Jan 21, 2018 10:28 pm


Originally Posted by PP212 (Post 29319847)


They’re open weekends and evenings, not sure exactly what the hours are though. Last time I called it was around 10PM on Sunday.

Great thanks - easier to make phone calls for me then.

shaam12 Jan 22, 2018 2:23 pm

Retention Offer Citi AA Platinum MC
 
1/22/2018 Only 1 retention Offer AA Platinum (personal): Spend 1K in 3-months get $95 Credit. Have card for 2 years. Last year spend was $1,300.

hickson Jan 22, 2018 5:12 pm

Prestige
 
Here's my prestige offer:

1/ $200 SC if I spend $4000 every "30 DAYS" for three months
2/ $50 statement credit each month where I spend $1500 or more, up to 7 months in a row
3/ Extra pt on dinning for up to 10K pt
4/ Extra pt on travel for up to 10K pt
5/ Extra pt for all purchase up to 10K pt

Took offer 1

krazykanuck Jan 22, 2018 7:34 pm

For the 7 month retention offer on the Prestige, if you miss a month, does that end the gravy train or can you pick it up again after that? It looks like I'm going to miss it this month but it's month 6 of 7, so not the end of the world. Just curious if I should try next month in month 7.

Mountain Trader Jan 24, 2018 7:58 am

Premier Retention Offer-Nothing
 
One year old Premier account with little spend. CSR said no offers shown for this card. I’ll try back before fee is due but otherwise I’ll transfer TYPs and close. I have other cards that equal or exceed all benfits with Premier, except entertainment, which has a thin edge at 2x. I may close Prestige also to get 2 year clock running on both.

wlp07 Jan 25, 2018 11:55 am

Citi AA Personal Plat:AF just posted. Only offer was 0% APR on new purchases until August. No spend beyond what was required for the signup bonus. Offer was made by front-line rep, with no attempt to transfer to a retentions department. Closed it down.

East Coast Globetrotter Jan 25, 2018 3:19 pm

Citi AA Personal Plat Select: AF hits next month (had card for 12 months) called to ask for offers, none available. Asked can I speak to retention, "you don't qualify", asked for clarification on what that meant "you haven't spent enough on the card" (only did minimum spend last year). Asked to transfer credit line to another card, "we don't do that anymore. You'll need to close the card and after the statement goes by and your debt to income ratio changes you can reapply for a different card to regain the credit line... I'm sorry, I feel like I haven't been that much help to you." I chuckled and said thanks.

Needless to say I'll HUACA later.

shaam12 Jan 26, 2018 12:12 pm

AA Platinum (personal) Retention Offer
 
1/22/2018 Only 1 retention Offer AA Platinum (personal): Spend 1K in 3-months get $95 Credit. Have card for 2 years. Last year spend was $1,300.


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