Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Jul 25, 2017, 11:45 pm
#16
Join Date: May 2005
Posts: 347
I called and they were able to pull up my email quickly and make a booking at a nearby hotel.
I tried the thankyou website but putting in "Boston" showed 23 hotels? Putting in Boston Logan got me a few more, but no way to filter or search or sort like even hotels.com had in 2009. Terrible.
Perk is worth the card, but just plan on calling them in.
Jul 26, 2017, 8:03 am
#17
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
I made 3 booking in the final 2 weeks before the changes, all by email, and all 3 were confirmed within an hour.
Admittedly, these were all pretty simple bookings - Marriott & Hyatt hotels in the US, where I was specific on exactly what room type and rate I wanted.
I really hope they don't reduce staff so much that the norm becomes days and not hours. Before I started emailing, when I would call, even knowing exactly what I wanted, I never once managed to complete the call in under 15 minutes. That's still worth it for the savings, but a 2 minute email is so much more preferable.
Admittedly, these were all pretty simple bookings - Marriott & Hyatt hotels in the US, where I was specific on exactly what room type and rate I wanted.
I really hope they don't reduce staff so much that the norm becomes days and not hours. Before I started emailing, when I would call, even knowing exactly what I wanted, I never once managed to complete the call in under 15 minutes. That's still worth it for the savings, but a 2 minute email is so much more preferable.
Jul 26, 2017, 9:29 am
#18
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I made 3 booking in the final 2 weeks before the changes, all by email, and all 3 were confirmed within an hour.
Admittedly, these were all pretty simple bookings - Marriott & Hyatt hotels in the US, where I was specific on exactly what room type and rate I wanted.
I really hope they don't reduce staff so much that the norm becomes days and not hours. Before I started emailing, when I would call, even knowing exactly what I wanted, I never once managed to complete the call in under 15 minutes. That's still worth it for the savings, but a 2 minute email is so much more preferable.
Admittedly, these were all pretty simple bookings - Marriott & Hyatt hotels in the US, where I was specific on exactly what room type and rate I wanted.
I really hope they don't reduce staff so much that the norm becomes days and not hours. Before I started emailing, when I would call, even knowing exactly what I wanted, I never once managed to complete the call in under 15 minutes. That's still worth it for the savings, but a 2 minute email is so much more preferable.
I sure hope this is not a sign of things to come, as this is really the only reason to keep this card now. If I'll be pushed for only rates available on the website it would not be worth to keep it, as I almost always book special rates.
Jul 26, 2017, 10:21 am
#19
Join Date: May 2005
Posts: 347
The lady that helped me on the phone said "bear with us a little while, we're swamped with the new system changes"
So hopefully temporary? It'd be nice if a Prestige or Concierge (Affinity Travel is their contractor for it, I think?) chimed in :-)
So hopefully temporary? It'd be nice if a Prestige or Concierge (Affinity Travel is their contractor for it, I think?) chimed in :-)
Jul 26, 2017, 2:40 pm
#20
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
Tried using the new interface but couldn't get the refundable rates to show up. If the 4th Night Free requires us to book non-refundable rates, that seriously diminishes the value of the benefit except in very last-minute situations.
This was for a normal Hyatt where I had all of the regular rates up on another monitor. Traditional (cancellable) rates were available.
This was for a normal Hyatt where I had all of the regular rates up on another monitor. Traditional (cancellable) rates were available.
Jul 26, 2017, 2:44 pm
#21
Suspended
Join Date: Oct 2011
Location: LAX
Programs: AAdvantage EXPLAT, Hilton Diamond, SPG/Marriott Gold, IHG Platinum, Citi Exec MC, Amex Plat
Posts: 1,443
Would the Conrad in Bora Bora be a 4th night free?
I was thinking of going to bora bora with my girlfriend eventually for a dream vacation and was wondering if that Conrad was eligible for a 4th night free with the prestige card? If so, I would be more than willing to jump on the Prestige card. I was hoping to get one of the overwater villas for around $1100/night and a 4th night free would more than pay for the annual fee.
Jul 26, 2017, 4:21 pm
#23
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
Because in the past, there have been some room types (like apartments, villas, all-inclusives, etc.) that haven't counted for the 4th Night Free. I can certainly understand why someone would ask, although now with the online portal it seems like you should be able to find out pretty quickly.
I think (hope?) the Conrad will work. Pretty sweet spot to get a 4th night free...
I think (hope?) the Conrad will work. Pretty sweet spot to get a 4th night free...
Jul 26, 2017, 5:04 pm
#24
Suspended
Join Date: Oct 2011
Location: LAX
Programs: AAdvantage EXPLAT, Hilton Diamond, SPG/Marriott Gold, IHG Platinum, Citi Exec MC, Amex Plat
Posts: 1,443
Because in the past, there have been some room types (like apartments, villas, all-inclusives, etc.) that haven't counted for the 4th Night Free. I can certainly understand why someone would ask, although now with the online portal it seems like you should be able to find out pretty quickly.
I think (hope?) the Conrad will work. Pretty sweet spot to get a 4th night free...
I think (hope?) the Conrad will work. Pretty sweet spot to get a 4th night free...
Jul 26, 2017, 5:38 pm
#25
Join Date: Oct 2015
Posts: 207
I was thinking of going to bora bora with my girlfriend eventually for a dream vacation and was wondering if that Conrad was eligible for a 4th night free with the prestige card? If so, I would be more than willing to jump on the Prestige card. I was hoping to get one of the overwater villas for around $1100/night and a 4th night free would more than pay for the annual fee.
Jul 26, 2017, 6:54 pm
#26
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jul 26, 2017, 8:38 pm
#27
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Dear God, if you are willing to pay $1,100 for a room in the Maldives, do not stay at the Conrad.
Jul 26, 2017, 10:06 pm
#28
Join Date: Oct 2015
Posts: 207
The data points we have so far suggested that the 4th night free benefit either applies to the entire property or it doesn't.
As far as I know, there doesn't seem to be a specific distinction between room types within the same property, where the benefit would apply to some rooms but not the others.
Jul 27, 2017, 5:36 am
#30
Join Date: Sep 2014
Location: NYC
Posts: 498
Absolutely agree, especially with the FS or 6Senses there. Though if you have Hilton Gold/Diamond status, you could get some extra value out of it. The new St Regis just opened up too.