Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Nov 26, 2017, 7:39 pm
#197
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
Nov 26, 2017, 9:23 pm
#198
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Nov 28, 2017, 6:56 am
#199
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Learned a lesson yesterday - the concierge seems to be much quicker to respond to new reservation requests than to inquiries about existing reservations.
With cyber-Monday, Marriott had a member exclusive promo rate that was about $50 lower than the rate I had on an existing reservation. I replied to my original booking email from the Concierge at 11 am, asking if they could re-book at the lower rate. Later, at 3 pm, I requested a new reservation for different dates at the same hotel, same requested rate. By 3:30, the new reservation for the new dates was confirmed. But I didn't get a reply to the email on the existing reservation until 6 pm, by which time the rate had gone way up.
I've noticed before that new requests are responded to quicker than messages about existing ones, but this was the first time I had simultaneous requests. Seven hours vs. 30 minutes...
What I should have done is to request a second new reservation for the original dates, and then cancel the first ressie once confirmed. Or for truly time-sensitive requests, the phone may be the way to go...
With cyber-Monday, Marriott had a member exclusive promo rate that was about $50 lower than the rate I had on an existing reservation. I replied to my original booking email from the Concierge at 11 am, asking if they could re-book at the lower rate. Later, at 3 pm, I requested a new reservation for different dates at the same hotel, same requested rate. By 3:30, the new reservation for the new dates was confirmed. But I didn't get a reply to the email on the existing reservation until 6 pm, by which time the rate had gone way up.
I've noticed before that new requests are responded to quicker than messages about existing ones, but this was the first time I had simultaneous requests. Seven hours vs. 30 minutes...
What I should have done is to request a second new reservation for the original dates, and then cancel the first ressie once confirmed. Or for truly time-sensitive requests, the phone may be the way to go...
Nov 29, 2017, 11:31 pm
#200
Join Date: Nov 2014
Location: USA
Posts: 1,084
Can I use the Citi Prestige 4th night benefit for Marriott Associate rate booking?
Traveling with family, someone in my party has the reservation in their name. Can I have Citi concierge call the hotel to ask the hotel to change the booking to my name (i can also qualify for associate rate via family) and keep the associate rate?
The initial booking was made online via marriott website.
would the fact that the concierge 'touched' the existing reservation now qualify me to get the 4th night benefit?
thanks in advance.
Traveling with family, someone in my party has the reservation in their name. Can I have Citi concierge call the hotel to ask the hotel to change the booking to my name (i can also qualify for associate rate via family) and keep the associate rate?
The initial booking was made online via marriott website.
would the fact that the concierge 'touched' the existing reservation now qualify me to get the 4th night benefit?
thanks in advance.
Nov 29, 2017, 11:48 pm
#201
Join Date: Feb 2000
Posts: 6,546
don’t try to get the concierge to do something off.
book a new reservation and ask to use the MMF/P code.
if they say no, just book at standard rate.
a few days later, change the reservation at marriott.com yourself to MMF/P.
hope you get the credit after the post stay review.
book a new reservation and ask to use the MMF/P code.
if they say no, just book at standard rate.
a few days later, change the reservation at marriott.com yourself to MMF/P.
hope you get the credit after the post stay review.
Nov 30, 2017, 11:57 am
#202
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Can I use the Citi Prestige 4th night benefit for Marriott Associate rate booking?
Traveling with family, someone in my party has the reservation in their name. Can I have Citi concierge call the hotel to ask the hotel to change the booking to my name (i can also qualify for associate rate via family) and keep the associate rate?
The initial booking was made online via marriott website.
would the fact that the concierge 'touched' the existing reservation now qualify me to get the 4th night benefit?
thanks in advance.
Traveling with family, someone in my party has the reservation in their name. Can I have Citi concierge call the hotel to ask the hotel to change the booking to my name (i can also qualify for associate rate via family) and keep the associate rate?
The initial booking was made online via marriott website.
would the fact that the concierge 'touched' the existing reservation now qualify me to get the 4th night benefit?
thanks in advance.
Dec 7, 2017, 7:50 am
#203
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
I’ve got an award rez for Hyatt for 4 nights and would like to add a second room under Hyatt’s family plan (50% off). Call into Hyatt says I can do this on an award stay for first room. Do you guys think Citi would be able to do this add-on booking under the fourth night free plan?
Dec 7, 2017, 10:26 am
#204
Join Date: Feb 2000
Posts: 6,546
book it in a standard way with Citi.
day or two later, contact Hyatt directly and modify the rate to the family plan rate.
day or two later, contact Hyatt directly and modify the rate to the family plan rate.
Dec 7, 2017, 12:44 pm
#205
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Which may or may not result in reimbursement. They have been auditing some but not all bookings post stay prior to reimbursement.
Dec 7, 2017, 2:34 pm
#206
Join Date: Feb 2000
Posts: 6,546
the post stay audit confirms if the stay happened, the confirmation number, the method of payment, length of stay, and rate.
i've had stays where I paid less than the Citi quote, due to a self-service change rate, and received the proper reimbursement based upon rate paid.
i've had stays where I paid more that the Citi quote, due to a paid upgrade offer at checkin, and received the Citi reimbursement based upon the higher rate paid.
i've had stays where I paid less than the Citi quote, due to a self-service change rate, and received the proper reimbursement based upon rate paid.
i've had stays where I paid more that the Citi quote, due to a paid upgrade offer at checkin, and received the Citi reimbursement based upon the higher rate paid.
Dec 7, 2017, 3:13 pm
#207
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
the post stay audit confirms if the stay happened, the confirmation number, the method of payment, length of stay, and rate.
i've had stays where I paid less than the Citi quote, due to a self-service change rate, and received the proper reimbursement based upon rate paid.
i've had stays where I paid more that the Citi quote, due to a paid upgrade offer at checkin, and received the Citi reimbursement based upon the higher rate paid.
i've had stays where I paid less than the Citi quote, due to a self-service change rate, and received the proper reimbursement based upon rate paid.
i've had stays where I paid more that the Citi quote, due to a paid upgrade offer at checkin, and received the Citi reimbursement based upon the higher rate paid.
Dec 11, 2017, 8:26 am
#208
Join Date: Jul 2014
Location: SFO/HKG
Programs: ex-UA 1K, AA EXP, Hilton Diamond
Posts: 535
Apologies if this has been asked in the past, but are Citi Prestige agents able to book Hilton Honors exclusive rates (i.e. the discount that Honors members are entitled to) given that you need to be logged into your Honors account to actually book these, as far as I know?
Dec 12, 2017, 8:25 am
#209
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Don't use Samsung Pay to check out!
Samsung Pay generates a different last 4 digits than the physical card and this apparently causes problems for them to "match" that you paid with the "same" credit card. As of now, they have no mechanism to solve this (other than an hour call) - but hopefully there will be one in place at some point. I'm not sure if other digital payment methods also generate a different card number, but if so same problem.
Just a warning so you don't have to waste the time I did to get your reimbursement
Just a warning so you don't have to waste the time I did to get your reimbursement
Dec 13, 2017, 6:31 pm
#210
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
When I did this the phone agent simply asked for my HHonors number and booked it using that. Easy.