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Old Jan 18, 2016, 12:49 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ninim2200
This thread is a continuation of: Citi AA Executive [Late 2014 - 2015]

For questions NOT related to the application process - such as experiences using benefits - refer to the AA forum thread on this card: AA Citibank Executive / AAdvantage World Elite MasterCard (Master Thread)

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer for some Citi cards. [B]We do not know, and Citi has not indicated, how long these offers will last. Citi has left other offers alive for over a year beyond the 'apply by' date in the past. These links could be here all year or gone tomorrow. If the application loads, it is good, based on past Citi applications that survived past the landing page expiration, regardless of any posted or advertised 'apply by' date.

MOST CURRENT LINKS:
"American Airlines AAdvantage® bonus miles are not available if you have had a Citi Executive® / AAdvantage® World EliteTM MasterCard® opened or closed in the past 24 months"

CURRENT PUBLIC OFFER: 75k

1_ 75k Bonus Landing Page 7.5K Spending in 3 months. Here is the Application Page

2_75k Bonus 7.5K Spending in 3 Months Application Page No Landing Page.

3_75k Bonus 7.5K Spending in 3 Months Application Page No Landing Page.

4_75k Bonus 7.5K Spending in 3 Months Application Page No Landing Page.



EXPEDITED SHIPPING
While reconsideration/application reps do not seem to be aware of this, these cards are expedited and usually arrive 1-2 days after approval.The CSR will not take a request to expedite the card.

Who is eligible for this card? Anyone as long as you can be approved for the minimum $5K credit line, subject to the standard Citi rules of 1 Citi app or card of any kind per 8 days and 2 Citi cards or apps of any kind per 65 days. It is always advisable to wait 65 days from any type of Citi denial before applying for another Citi card. Many have reported getting approved for this card in spite of having several open AA cards over the past year as well as having previously had this card.

Not sure about the 8 and 65 day rules? If your most recent application for any Citi card is less than click here - 8 days ago, you need to wait. Also, if your previous (second-to-last) Citi application is less than click here - 65 days ago, you need to wait. These are not rules published or known by Citi CSRs but rather based on thousands of Citi card applications and datapoints across several threads.

Credit inquiry history
Some have reported more approval success with no more than 5 or 6 Experian inquiries within the last 6 months. And Citi credit reviewers have told some applicants that too many inquiries is a problem, even with an excellent credit score. Multiple inquiries from other banks seem to be especially problematic, because Citi can't see their current balances as easily. Other applicants have been approved with more inquiries, especially with a long term Citi tenure and a favorable income to debt ratio.

This card can be churned. Recent datapoints concerning multiple Executive cards include posts 917, 1059 and starting at 1365. For in-depth datapoints and advice on churning Citi cards, read and study the extensive wiki posts in the HH thread and the AA Plat/gold thread. Click the plus on the right hand side of the wiki if you do not see the wiki text. Datapoints for bonus points posting on multiple cards include post 2579.


Getting around the $450 annual fee: Many people have been able to meet the spending requirement before the first statement posts and then cancel and have the fee refunded after the miles post. Details and datapoints include starting at post 74. T&C state that the card must be cancelled within 30 days of the fee posting to get it refunded; in practice you have 37 days. Potential problems with this plans include a very short (1 week or less) first "month" as well as delays in miles posting which have been reported by several FTers.

Once you cancel the card (within the 37 day window of AF posting) the refund will post on the account between 1-3 business days. Leave a $450 balance and it will be zeroed out.

Retention Bonus Offers: User have been offered the following retention bonus offers when calling to cancel the card:

- 5,000 points + $100 credit with $1,500 spend per month for 3 months 5333
- 2 additional club member passes 6862
- 1,000 bonus miles each month for 16 month, min $1k spend/month 6862
- [3/15] 15,000 bonus miles for spending $5k
- $450 Credit for spending $5k for next three statements

Already a member? If you already purchased an AC membership (for example, using the credit from Amex Plat) and apply and are approved for this card, AA will refund you the pro-rated AF from any time left on your membership.

When do miles post? Usually two days after your statement closing date. In some cases your statement will show the correct miles earned but will show 0 miles reported to AA. In this case see this thread.


Helpful points from post #3794 and others, especially for those new to Citi:
1) Citi CSRs are clueless, so disregard everything they say that seems to contradict anything you have read on F/T. And take everything else with a big grain of salt. I was told 3 times VERY CLEARLY "You will not got your annual fee refunded" while I was cancelling, but I did get it.

2a) With Citi, if you are approved for a card, and meet the minimum spend requirement, you will get the bonus listed for the offer you applied for. Every time ! Unlike Chase or AMEX, who will send you a card, wait for you to pay the fee and spend, and then say "sorry, you don't qualify for a bonus". If Citi doesn't intend to give you the bonus, they will just deny your app. They won't even do a pull, they will just instantly deny your app. If they send you the card, and you meet the spend on time, you will get the bonus. My attorney insists I add "that could change tomorrow", but from the Big Bang thru today, that has always been true.Recently, Citi has been approving Exec cards but not giving the bonus, e.g. when there has been less than 18 months from the previous application. Therefore, (a) use an application link that does not list the 18-month wait requirement; (b) check the letter you get via UPS to see if it explicitly promises the bonus; if it's in the letter, it will be honored (c) if in doubt, call and ask.

2b) Another helpful post discussing timeframe for meeting min spend: 6279

3) Any expectation that Citi will do things that make sense is just plain silly. They won't.

Citibank Contacts/Resources
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117
Admiral Club Access: You do not need to be flying AA that particular day of travel. (Ex: you're flying DL on the day of travel...you could still enter the AC lounge, even though you're not on an AA flight that day.) Beware, though, that individual lounges have individual rules (see the link below). Alternate rules usually come w/ Qantas lounges, not AA lounges. Furthermore, AC access "comes with" US Air access (19 locations). As of December 2015, authorized users have AC access (but not partner lounge access) even if they are not with the primary card holder.

For reference, an AC lounge list: http://www.aa.com/i18n/travelInforma...#admirals-club
For questions and discussions on lounge access: Help Desk: Lounge Access and Lounge Access Rules
Information on new authorized user AC lounge access: Citi Authorized User Admirals Club Benefit Terms

Also, please note that these cards do not include the 10% miles rebate offered by some other Citi AA products.

What about the EQM? AA tracks your miles earned on Executive card(s) and adds 10K Elite Qualifying Miles to your EQM balance once you earn 40,000 miles during a calendar year on Executive card(s). Any number of Executive cards can add up to the 40K, and you cannot earn more than 10K EQM each year. No redeemable miles are added, and this is of no consequence or value unless you will also earn at least 15K additional EQM in a given year by flying and 10K will bump you up to the next status level.

Direct phone number to Citi Fraud Prevention department: +18664705331

Concierge service enrollment (allows for electronic requests). Concierge number is +18778812668

Here are the minimum credit limit required amounts in order to keep an account open (for purposes of new card applications and reconsiderations)
Citi Amex 1k (likely citi gold as well)
Citi Visa signature/world MasterCard 3k (as low as 1k on some accounts YYMV)
Citi World elite Mastercards (including exec) 5k


Advice to those new to Citi American Airlines cards,

If you are just starting out please apply and use the lower level citi AA card for a while before moving on to this thread and card. This will help you in the long run in more ways than one. Most of us here have opened and used lower level AA cards before moving on to this thread and card
Also,
Check out this thread
http://www.flyertalk.com/forum/citi-...-benefits.html
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Citi AA Executive MasterCard [2016-2017]

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Old Aug 24, 2016, 8:48 pm
  #151  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Good lord...it only took three phone calls and two live chats to finally get a Citi CSR to concede that yes, it looks like something went wrong with the shipment. Had I not been adamant I would have been getting the "let's see if it ships in the next 48 hours!" for another three weeks.
trouble747 is offline  
Old Aug 24, 2016, 11:04 pm
  #152  
 
Join Date: Apr 2016
Posts: 16
I applied for a Citi Exec card on 8/24/16, and it was approved. How do I check if I will receive the signup bonus after meeting the required spend?

I am worried just because of the new Citi 8/28 rule, and want to make sure before actually spending $5000 on that card. Not a small amount! Thanks!
why1818 is offline  
Old Aug 24, 2016, 11:59 pm
  #153  
 
Join Date: Mar 2014
Posts: 329
Originally Posted by why1818
I applied for a Citi Exec card on 8/24/16, and it was approved. How do I check if I will receive the signup bonus after meeting the required spend?

I am worried just because of the new Citi 8/28 rule, and want to make sure before actually spending $5000 on that card. Not a small amount! Thanks!
Check your welcome letter when it arrives in the mail. If it mentions the 60k points after $5k spending, then you got the bonus.

I wouldn't worry about it though. I got the Platinum 50k card 10 days ago. I then applied for the Exec. card on Tuesday and when I called in after applying, the rep confirmed the bonus for me. I didn't even have to ask. This was a first for me, having a rep confirm the bonus. My letter arrives tomorrow, so I'll confirm the bonus on there too.
PowerMan572 is offline  
Old Aug 25, 2016, 4:37 am
  #154  
 
Join Date: Mar 2014
Posts: 24
Originally Posted by why1818
I applied for a Citi Exec card on 8/24/16, and it was approved. How do I check if I will receive the signup bonus after meeting the required spend?

I am worried just because of the new Citi 8/28 rule, and want to make sure before actually spending $5000 on that card. Not a small amount! Thanks!
It will also tell you online when you log into your Citi account and click on your AAdvantage mile balance. There's a graphic there that tells you how close you are to meeting the minimum spend for the bonus.
geekyjeff is offline  
Old Aug 25, 2016, 4:51 am
  #155  
 
Join Date: Mar 2014
Posts: 329
Originally Posted by geekyjeff
It will also tell you online when you log into your Citi account and click on your AAdvantage mile balance. There's a graphic there that tells you how close you are to meeting the minimum spend for the bonus.
Cool! I didn't know this. I learned something new
PowerMan572 is offline  
Old Aug 25, 2016, 7:22 am
  #156  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
My letter also had the bonus language on it, and I opened a citi AA platinum card in January (and my application had the new language on it).
trouble747 is offline  
Old Aug 25, 2016, 7:44 am
  #157  
 
Join Date: Apr 2016
Posts: 16
Originally Posted by PowerMan572
Check your welcome letter when it arrives in the mail. If it mentions the 60k points after $5k spending, then you got the bonus.

I wouldn't worry about it though. I got the Platinum 50k card 10 days ago. I then applied for the Exec. card on Tuesday and when I called in after applying, the rep confirmed the bonus for me. I didn't even have to ask. This was a first for me, having a rep confirm the bonus. My letter arrives tomorrow, so I'll confirm the bonus on there too.
Cool thanks! I will wait for the mail and see if it mention the 60K points points. Question: What if the welcome letter didn't mention the 60K bonus? Cancel the card immediately?
why1818 is offline  
Old Aug 25, 2016, 7:50 am
  #158  
 
Join Date: Apr 2016
Posts: 16
Originally Posted by geekyjeff
It will also tell you online when you log into your Citi account and click on your AAdvantage mile balance. There's a graphic there that tells you how close you are to meeting the minimum spend for the bonus.
Interesting! I didn't know this option exist! Thank you
why1818 is offline  
Old Aug 25, 2016, 8:02 am
  #159  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
Just echoing previous comments. FINALLY got an agent who took the liberty to (re)issue the card on the spot and pushed it for overnight mail. 1.5 hours on the phone overall. They deserve to be screwed.

Originally Posted by trouble747
Good lord...it only took three phone calls and two live chats to finally get a Citi CSR to concede that yes, it looks like something went wrong with the shipment. Had I not been adamant I would have been getting the "let's see if it ships in the next 48 hours!" for another three weeks.
Originally Posted by trouble747
My letter also had the bonus language on it, and I opened a citi AA platinum card in January (and my application had the new language on it).
Nice. Was this letter in the same pkg as card, or separate?

Last edited by mia; Aug 25, 2016 at 9:43 am
italdesign is offline  
Old Aug 25, 2016, 9:49 am
  #160  
 
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
Originally Posted by geekyjeff
Yep, have the "replacement" card in hand now. Definitely a shipping glitch with the first. Still no sign of that one anywhere.
Thanks. First 2 calls were unfruitful. First said "upper management instructed to wait out the 5 to 7 days". Second said can't be expedited if she requests replacement.

I did find out my first statement close is going to be 9/21, so I have time, then bye bye.
booyaa is offline  
Old Aug 25, 2016, 10:54 am
  #161  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Originally Posted by italdesign
Nice. Was this letter in the same pkg as card, or separate?
The letter I received by overnight mail within a day or so. Sent UPS, just a single page.
trouble747 is offline  
Old Aug 25, 2016, 2:39 pm
  #162  
 
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
Originally Posted by booyaa
Thanks. First 2 calls were unfruitful. First said "upper management instructed to wait out the 5 to 7 days". Second said can't be expedited if she requests replacement.

I did find out my first statement close is going to be 9/21, so I have time, then bye bye.
Called again, and upon pushing a little and her looking into it, rep acknowledged that there was a shipping error and offered to either wait some more days and I call back if no receive, or put in "lost card" now and issue replacement, which can be expedited. She maintained that new accounts first issuance are always sent by regular mail for "security reasons". I opted for choice 2 of course.

Originally Posted by trouble747
The letter I received by overnight mail within a day or so. Sent UPS, just a single page.
I wonder if that was what my UPS shipment notification was about, instead of the card package like I thought
booyaa is offline  
Old Aug 25, 2016, 3:24 pm
  #163  
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
Originally Posted by booyaa
She maintained that new accounts first issuance are always sent by regular mail for "security reasons".
I almost couldn't resist telling her, look, I've had 10 of these cards, I *think* I know how they work.
italdesign is offline  
Old Aug 25, 2016, 5:50 pm
  #164  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Originally Posted by booyaa
I wonder if that was what my UPS shipment notification was about, instead of the card package like I thought
At least in my experience the letter was UPS and the card (allegedly) FedEx.
trouble747 is offline  
Old Aug 26, 2016, 9:48 am
  #165  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,012
Oh, Citi. Requested a tracking number on the expedited card I was supposed to receive today. Told that card wasn't expedited. Asked for supervisor, who says neither the first card (FedEx overnight tracking number, "within 3 business days") nor the second card ("overnight," "tracking number," "within 48 hours") was expedited...but she would expedite one for me and even waive the fee! For about the 5th time in over two weeks I was told the card would arrive within 48 hours.
trouble747 is offline  


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