May 29, 2013, 3:40 pm
Last edit by: rrgg
When do my Thank You points expire?
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
- this is true regardless of whether you share to another TY user or to another TY account you hold (if you have multiple TY accounts);
- you may not share points that are expiring in less than 90 days; and
- you may not share more than 100K points (or receive more than 100K shared TY points) in any calendar year.
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
- Log into your Thank You account (either directly or via citicards.com)
- From the My Account menu (top right of screen), select either "My Account Overview" or "My Points Summary"
- Look for a statement near the top of the screen such as "You do not have any points expiring within the next 60 days or less"
- Select "View all expiring points"
- Alternate: If logged in, you should be able to see the list at:https://www.thankyou.com/accountStatementExpiry.jspx
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
Citi ThankYou points - cancel, downgrade & expiration considerations (2012 - 2023)
Apr 9, 2013, 9:39 pm
#91
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Sorry if I missed this upon reading the thread, but I have to cancel my PremierPass tomorrow and the recent 50K+ bonus points/purchase points show up as NA. I have other sponsor accounts as well with all varying TYP expiration dates. Upon my card cancellation tomorrow and after a few business days, the PP bonus points marked NA will show up as expiring within 30 days on the TY website?
Or get a mortgage-payment check.
May 13, 2013, 8:47 pm
#92
Join Date: Feb 2011
Posts: 131
<2500 points
Hi guys, I have only 2400 or so ThankYou points. Have to cancel Thank You Premier. What should I do with these points? Should I wait to try for a retention offer? Not a whole lot but don't want them to go to waste, but not quite enough to do much with.
May 14, 2013, 8:26 am
#93
Join Date: Nov 2009
Location: SDF
Programs: UA, HH
Posts: 692
If you haven't cancel the card yet - spend $100 and get $25 Starbucks gift card. If you did - you need to either open another card or forget about them.
May 14, 2013, 9:51 am
#94
Join Date: Feb 2011
Posts: 131
What card would you recommend opening? Thank You Preferred?
Is it reasonable to transfer these points to someone else?
May 29, 2013, 10:25 am
#95
Join Date: Aug 2010
Location: SEA
Programs: HH Gold, SPG Gold, AA Gold
Posts: 354
Cross post from the Citi retention thread (with slight modifications):
I just converted my TY Premier to a Preferred card, all the while confirming that the points from my Premier wouldn't expire as long as I kept open the converted account. My converted account already shows up in my list of sponsor accounts, and the points from my now converted Premier card remain listed with N/A as the expiration date, and my pts expiring within 90 days remains at 0, all as expected with a closed account. However, I also called ThankYou Customer Service two weeks later to confirm that those points from the Premier card wouldn't expire, and was told there were no points in my account that were set to expire.
So, we'll see how it goes, and whether a giant mass of TY points disappears from my account in two weeks. If they do, I've got two calls explicitly stating they won't expire as long as my Preferred card is open.
I just converted my TY Premier to a Preferred card, all the while confirming that the points from my Premier wouldn't expire as long as I kept open the converted account. My converted account already shows up in my list of sponsor accounts, and the points from my now converted Premier card remain listed with N/A as the expiration date, and my pts expiring within 90 days remains at 0, all as expected with a closed account. However, I also called ThankYou Customer Service two weeks later to confirm that those points from the Premier card wouldn't expire, and was told there were no points in my account that were set to expire.
So, we'll see how it goes, and whether a giant mass of TY points disappears from my account in two weeks. If they do, I've got two calls explicitly stating they won't expire as long as my Preferred card is open.
May 29, 2013, 11:31 am
#96
Join Date: Dec 2010
Posts: 1,516
I have 2 Premier cards and one Preferred. I am not sure how it is done, but I do have only 1 ThankYou number and points were combined into one pool. If I decide to cancel one of my cards, will my points expire?
May 29, 2013, 3:42 pm
#97
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Wiki
Given the recurring questions, I've gone ahead & started a wiki with basic answers from this thread. Feel free to pitch in/revamp/expand.
Jul 16, 2013, 10:15 am
#98
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Is this normal?
Jul 16, 2013, 10:23 am
#99
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jul 16, 2013, 10:32 am
#100
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Any one else receive this e-mail? Surprised I have any points expiring since I earn all my points through the premier credit card and that is still open. Thankfully it's a very small number so it doesn't really matter.
"We are writing to notify you of a recent adjustment made to your ThankYou Member Account.
Due to a system error, your online ThankYou Member Account statement did not reflect the correct expiration date for some of your ThankYou Points. In the process of correcting this error, we identified (number deleted) points that should have already expired or are due to expire before April 15, 2013.
As a result, we have adjusted the expiration date of these points to give you until July 15, 2013 to redeem the impacted points. In addition, we have reviewed your online ThankYou Member Account Points Summary to ensure that all of your ThankYou Points are associated with the correct expiration dates, as specified in your sponsor account materials.
To check your point balance and expiration status of all your ThankYou Points, please visit your online account statement at www.thankyou.com."
"We are writing to notify you of a recent adjustment made to your ThankYou Member Account.
Due to a system error, your online ThankYou Member Account statement did not reflect the correct expiration date for some of your ThankYou Points. In the process of correcting this error, we identified (number deleted) points that should have already expired or are due to expire before April 15, 2013.
As a result, we have adjusted the expiration date of these points to give you until July 15, 2013 to redeem the impacted points. In addition, we have reviewed your online ThankYou Member Account Points Summary to ensure that all of your ThankYou Points are associated with the correct expiration dates, as specified in your sponsor account materials.
To check your point balance and expiration status of all your ThankYou Points, please visit your online account statement at www.thankyou.com."
Urge others to check their balance and call TYP if you lost anything.
Jul 18, 2013, 10:19 pm
#101
Join Date: Jul 2011
Programs: UA 2P
Posts: 53
I am trying to use up points expiring in the next few weeks (due to a recently closed Thankyou Premier card). Thanks for the clarification on the expiration - frustrating that the website doesn't display it properly.
It appears I can still book flights for 1.33 cents/point. Does anyone know if I redeem for a southwest flight (via phone), does it retain the normal flexibility associated with Southwest tickets (i.e. a flexible credit good for 1 year)?
Thanks!
It appears I can still book flights for 1.33 cents/point. Does anyone know if I redeem for a southwest flight (via phone), does it retain the normal flexibility associated with Southwest tickets (i.e. a flexible credit good for 1 year)?
Thanks!
Jul 19, 2013, 11:47 am
#102
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Question about taxable value of TYP has been moved to established thread:
http://www.flyertalk.com/forum/miles...all-banks.html
http://www.flyertalk.com/forum/miles...all-banks.html
Jul 29, 2013, 11:36 am
#103
Join Date: Dec 2007
Location: PDX
Programs: AA,DL,BA,UA,SPG, and any other free trip!
Posts: 1,803
I faced the same issue about the expiration, & I called them... they reinstated the point and gave me an opportunity to redeem
Aug 11, 2013, 5:46 pm
#104
Join Date: May 2011
Programs: DL PM, Marriott Plat, Hilton Gold, SPG Gold
Posts: 85
Data point
I messed up. Had combined TYP from 2 Premier cards (visa and mc). Decided to close the MC thinking the points were safe. Of course, the points that were tracked to the MC expired at 30 days. Called them up and spoke to a supervisor. I was hoping to save them for 30 days. She reinstated the points for a Year. That was a profitable call. 53,075 points saved.
Aug 11, 2013, 8:39 pm
#105
Join Date: Nov 2004
Location: Philadelphia
Programs: AA (Exec Plat), ANA (Plat), Club Carlson (Gld), Hilton (Diamond), IHG (Plat), SPG (Gld)
Posts: 447
So I know that this thread is about cancelling or downgrading an existing Thankyou points card, but I was wondering what would happen if you upgraded an existing Thankyou points card. In particular, with the rumors that the Thankyou Premier card will be losing many of its valued benefits
I am considering upgrading my card to the Citi Prestige Card. However,I am wondering what will happen to my existing Thankyou points which have not been redeemed as well as unmatched flight points.
1) Will my existing Thankyou points transfer to my new card which will be a Mastercard since the Prestige isn't offered in a Visa, or will I only have 30 days to redeem the points?
2) Will my unmatched flight points transfer or will they immediately expire upon converting the card?
While I know I can ask a customer service rep, I have had many Citi reps give me inaccurate information so would appreciate any first hand accounts of what would happen.
I would hope that the points would be retained since I am upgrading my account, but knowing Citi I have little faith that this would actually be the case. Instead, I fear they will expire the points after 30 days in which case it makes little sense to convert an existing card when one can apply for a new card and get the signup bonus. However, I have a significant amount of points without any particular plans for use in the next few months so would prefer to go the upgrade rate if I can continue to bank these points.
I am considering upgrading my card to the Citi Prestige Card. However,I am wondering what will happen to my existing Thankyou points which have not been redeemed as well as unmatched flight points.
1) Will my existing Thankyou points transfer to my new card which will be a Mastercard since the Prestige isn't offered in a Visa, or will I only have 30 days to redeem the points?
2) Will my unmatched flight points transfer or will they immediately expire upon converting the card?
While I know I can ask a customer service rep, I have had many Citi reps give me inaccurate information so would appreciate any first hand accounts of what would happen.
I would hope that the points would be retained since I am upgrading my account, but knowing Citi I have little faith that this would actually be the case. Instead, I fear they will expire the points after 30 days in which case it makes little sense to convert an existing card when one can apply for a new card and get the signup bonus. However, I have a significant amount of points without any particular plans for use in the next few months so would prefer to go the upgrade rate if I can continue to bank these points.