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Old Aug 25, 2008 | 10:41 am
  #121  
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Originally Posted by spotnik
The only things which may lead to a secondary are the criteria outlined in the BDO and Checkpoint SOPs. Those criteria are SSI, so I cannot share them. I wish that I could, but I cannot. If you think that you were referred for secondary because you refused to talk to any TSA employee, pursue the issue immediately. If you are referred to secondary because you refused to talk to any TSA employee, the person who referred you violated SOP and the TSA civil rights policy.
So what your saying is that I have to follow a secret set of rules and laws that I cant look at, so i have no clue as to whats allowed or not, so i dont get a secondary haraSSSSment. Wow I cant wait till that is challenged in court as thats not gonna/shouldn't stand up at all, as these policies are like that of Stalin Russia era, not modern day

Whatever the crack the SOP makers are smoking they need to lay off as they have smoked themselves stupid. oh wait they have been this way since the start, and only gotten worse.
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Old Aug 25, 2008 | 11:17 am
  #122  
 
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Originally Posted by Wally Bird
Well, I'm certainly NOT talking to any BDO who is wearing rouge.
(this post made my day...thanks!)
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Old Aug 25, 2008 | 11:36 am
  #123  
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Originally Posted by spotnik
Refusing to engage in smalltalk with a BDO, or anyone else, may not lead to a secondary.
What if someone refused to STOP talking to a BDO? Such as for example you approach a passenger, engage them in some small talk about where they are going, what they are doing, etc. and you decide they are harmless and want to move on, but they, for example, decide this is a good opportunity to explain to you all the ways the TSA has ruined air travel. Or maybe just take the opportunity to share with you some of the amazing changes that have come into their lives since they accepted Jesus as their personal saviour? How would that work?
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Old Aug 25, 2008 | 12:09 pm
  #124  
 
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thanks for the tips, but where are the rules TSA requires us to follow?

I asked:

Originally Posted by pmocek
Spotnik, do you have any idea where the public can find such a list of the rules your agency imposes on us if we wish to avoid having our right to travel restricted? Surely this is a simple question to answer. Millions of people are required to follow these rules if they want to pass a U.S. government checkpoint in an airport. Haven't we published the rules that they must follow? If not, how can we expect them to follow the rules?
Spotnik responded:

Originally Posted by spotnik
I have yet to find anything decent on the TSA website or in any other official publication. There are a number of pieces of information at www.tsa.gov. There is also a legal post on the TSA blog that offers some information on the legal authority which guides TSA actions.

TSA has not made it simple or easy for people to get the information they need. They are getting better, mostly as a result of frustrated employees and local initiatives, but they are not yet where they need to be. This makes it extremely difficult for people to follow the rules. Many man hours are spent every day by the good employees in attempting to assist passengers handle a problem which resulted from not knowing the rules.
Thanks for the pointers, Spotnik, but what I and many others are looking for is not a pile of tips, general guidelines, clues, press releases, and internally-inconsistent and incomplete Web pages, but a list of all the rules we are required by your agency to follow if we wish to avoid having our freedom of movement restricted by that agency.

We have repeatedly requested this information in comments at the TSA blog, yet no one answers. How can we be expected to follow TSA's rules if we cannot read them? Are we expected to simply guess what is required of us based on all the often-inconsistent and clearly-incomplete information we are able to gather from anonymous tipsters, TSA press releases, and out-of-date TSA Web pages, then wait for some security guard to tell us whether we guessed correctly or not?
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Old Aug 25, 2008 | 2:51 pm
  #125  
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Originally Posted by spotnik
Refusing to engage in smalltalk with a BDO, or anyone else, may not lead to a secondary. The only things which may lead to a secondary are the criteria outlined in the BDO and Checkpoint SOPs. Those criteria are SSI, so I cannot share them. I wish that I could, but I cannot. If you think that you were referred for secondary because you refused to talk to any TSA employee, pursue the issue immediately. If you are referred to secondary because you refused to talk to any TSA employee, the person who referred you violated SOP and the TSA civil rights policy.

Sadly, I wouldn't be surprised to see a "SSSSed for ignoring a BDO" incident come up. That's why I've been suggesting that people pursue the issue if it does come up. These employees need to be revealed and properly dealt with.

Yes, and if this happens I will be told that I am not being "SSSSed for ignoring a BDO" (ie, refusing to converse with the BDO). I will be told that I am being SSSSed because of the 'secret criteria'.

Last edited by chollie; Aug 25, 2008 at 2:56 pm Reason: spelling!
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Old Aug 25, 2008 | 2:55 pm
  #126  
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Originally Posted by pmocek
I asked:
How can we be expected to follow TSA's rules if we cannot read them? Are we expected to simply guess what is required of us based on all the often-inconsistent and clearly-incomplete information we are able to gather from anonymous tipsters, TSA press releases, and out-of-date TSA Web pages, then wait for some security guard to tell us whether we guessed correctly or not?
This really makes me see red. Alleged TSO's repeatedly post snarky comments in the blog along the lines of "if you idiots would just read the TSA rules online BEFORE you got to the airport, you'd save yourself all the hassle."

Uh...that's part of the problem. Clearly these TSO's either slept through their training or haven't read the 'rules' themselves. Poor overworked TSO's, too busy to keep up with the inconsistent, constantly changing, ambiguous rules? Well, guess what? We pax are just as busy.

Of course, an honest TSO will admit that when there's any doubt, TSA encourages them to make up a rule.

Grrr!

Last edited by chollie; Aug 25, 2008 at 2:56 pm Reason: spelling
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Old Aug 25, 2008 | 3:20 pm
  #127  
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Originally Posted by aspex
This makes no sense. You guys have our boarding passes in your hands. Both before the WTMD and after. How is it you do not know the pax is not travelling internationally? Something doesn't smell right here.
I am the last person on earth to defend these ridiculous interrogations, but... HSV does not have any international flights, so the traveler could be connecting from a gateway hub ... in this case.
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Old Aug 25, 2008 | 4:57 pm
  #128  
 
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Clearly these TSO's either slept through their training
Were you at my airport on Friday?!

OK, I'll admit I was doing the head-bobble, but it was just our 'badge class,' so I doubt I really missed anything vital ...
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Old Aug 25, 2008 | 8:28 pm
  #129  
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Originally Posted by aspex
This makes no sense. You guys have our boarding passes in your hands. Both before the WTMD and after. How is it you do not know the pax is not travelling internationally? Something doesn't smell right here.
There are only a few airports in the country that have large scale international flight operations. My own airport is, technically, an international airport. Even so, pax need to connect through another US airport for most international destinations.

Originally Posted by tsadude1
Sorry that you would such a hard time believing that this could happen but I have encountered this twice in the passed year. One individual actually had a physical altercation with a police officer. Happens all the time to elderly parents, the children ship the parents off to another relative when they no longer can deal with them. Talk about values, its not the BDOs who are dropping these folks off at the curb and then driving off. More often than not BDOs can calm people down and reduce a pax stress level.
I, too, have seen a lot of passengers at the airport who don't really have the help they need to navigate air travel, although I don't know the intentions of those who dropped them off. I generally just try to offer as much help as they are willing to accept, and try to make sure they get on their flight without trouble.

I can also say that most pax are calmer and less stressed after I speak with them, even those who told me that they have psychological disorders which make air travel stressful for them.

Originally Posted by Scubatooth
So what your saying is that I have to follow a secret set of rules and laws that I cant look at, so i have no clue as to whats allowed or not, so i dont get a secondary haraSSSSment. Wow I cant wait till that is challenged in court as thats not gonna/shouldn't stand up at all, as these policies are like that of Stalin Russia era, not modern day

Whatever the crack the SOP makers are smoking they need to lay off as they have smoked themselves stupid. oh wait they have been this way since the start, and only gotten worse.
The official line: http://www.tsa.gov/approach/unpredictability.shtm

Translation: If we tell you what to do to avoid SSSS, we also tell the terrorists what to do to avoid SSSS.

Also: http://www.tsa.gov/what_we_do/layers/bdo/index.shtm

"BDOs add an element of unpredictability to the security screening process that is easy for passengers to navigate but difficult for terrorists to manipulate."

I also recall SPOT being called a "risk based random screening element" or some such thing, but I can't seem to find the reference right now.

Basically, it seems that TSA does not want people to have an easy, foolproof way to avoid any and all additional screening. This would constitute a security vulnerability which the terrorists could exploit.

Of course, this is my opinion only, not the official stance of TSA. I look forward to reading about the court challenge.

Originally Posted by polonius
What if someone refused to STOP talking to a BDO? Such as for example you approach a passenger, engage them in some small talk about where they are going, what they are doing, etc. and you decide they are harmless and want to move on, but they, for example, decide this is a good opportunity to explain to you all the ways the TSA has ruined air travel. Or maybe just take the opportunity to share with you some of the amazing changes that have come into their lives since they accepted Jesus as their personal saviour? How would that work?
Happens all the time, especially the one about the ways TSA has ruined their air travel. Usually I politely tell them, "I'm sorry, but I really have to get back to my other duties. Thank you for sharing with me." Then, I walk away.

Originally Posted by pmocek
...Thanks for the pointers, Spotnik, but what I and many others are looking for is not a pile of tips, general guidelines, clues, press releases, and internally-inconsistent and incomplete Web pages, but a list of all the rules we are required by your agency to follow if we wish to avoid having our freedom of movement restricted by that agency.

We have repeatedly requested this information in comments at the TSA blog, yet no one answers. How can we be expected to follow TSA's rules if we cannot read them? Are we expected to simply guess what is required of us based on all the often-inconsistent and clearly-incomplete information we are able to gather from anonymous tipsters, TSA press releases, and out-of-date TSA Web pages, then wait for some security guard to tell us whether we guessed correctly or not?
Again, I have not been able to find such a document. I could give you all the tips I have on how things are supposed to work. I could give you advice on how to keep screeners from trying to bully you or pull a power trip. I could give you educated guesses on what official rules and regulations are relevant. You, however, have not asked for these things.

I am here because I think TSA needs more transparency. I am trying to provide useful and accurate information, as someone who interacts with this information on a daily basis. I do not, however, have enough pull with the agency to make them create a clear, unambiguous list of the rules and regulations that apply to security screening for air travel. If I were in Mr. Hawley's position, that would be among my top priorities. I am not in Mr. Hawley's position.

Originally Posted by chollie
Yes, and if this happens I will be told that I am not being "SSSSed for ignoring a BDO" (ie, refusing to converse with the BDO). I will be told that I am being SSSSed because of the 'secret criteria'.
When this happens, start with the TSA civil rights office: http://www.tsa.gov/what_we_do/civilr...travelers.shtm

TSA civil rights policy: http://www.tsa.gov/assets/pdf/civil_rights_policy.pdf

Originally Posted by chollie
This really makes me see red. Alleged TSO's repeatedly post snarky comments in the blog along the lines of "if you idiots would just read the TSA rules online BEFORE you got to the airport, you'd save yourself all the hassle."

Uh...that's part of the problem. Clearly these TSO's either slept through their training or haven't read the 'rules' themselves. Poor overworked TSO's, too busy to keep up with the inconsistent, constantly changing, ambiguous rules? Well, guess what? We pax are just as busy.

Of course, an honest TSO will admit that when there's any doubt, TSA encourages them to make up a rule.

Grrr!
Sometimes the passenger really hasn't bothered to know the rules, or has the "rules don't apply to me" attitude. In my experience, TSOs encounter a few of those passengers and come to believe that all passengers share this attitude.

The reality is that TSOs are usually just a frustrated as passengers about the lack of clear rules which are easy to understand. They don't want to make things up, they don't want to cause undue hardship to passengers, and they don't want to make a mistake which costs passengers their lives.
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Old Aug 25, 2008 | 8:58 pm
  #130  
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Those links mention how CP work not the rules and regulations of screening that people are to follow; which cant be found on the site. The whole SSSS and NFL as topics such a broken record its not funny because its been proven more then once that true terroists arent on the list, but 5 year olds and retired generals are.

Also the risk based assesment and TSA are mutually exclusive terms as TSA doesnt know what that means, because if they did we wouldnt have the stupid liquid and shoe carnivals. The logic used by kip is very flawed and not backed by reality or science.

I cant wait for a court challenge either, especially if it is a judge that has the cajones smack DHS around and stop the insanity, impose very strict sanctions, penalties and stop the police state - secert rules BS that has to be causing the founding fathers to spin in there graves.
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Old Aug 25, 2008 | 9:14 pm
  #131  
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[QUOTE=spotnik;10259551]
Sometimes the passenger really hasn't bothered to know the rules, or has the "rules don't apply to me" attitude. In my experience, TSOs encounter a few of those passengers and come to believe that all passengers share this attitude.

QUOTE]

I am sure that you will happily direct me to a complete list of rules I must comply with while moving through your TSA checkpoint.

It's not that I think the rules don't apply to me but that you and the TSA will not provide said rules to the public.

How can I be in compliance when the rules are secret?

Is this your definition of a free state?
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Old Aug 25, 2008 | 9:23 pm
  #132  
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Originally Posted by Scubatooth
Those links mention how CP work not the rules and regulations of screening that people are to follow; which cant be found on the site. The whole SSSS and NFL as topics such a broken record its not funny because its been proven more then once that true terroists arent on the list, but 5 year olds and retired generals are.

Also the risk based assesment and TSA are mutually exclusive terms as TSA doesnt know what that means, because if they did we wouldnt have the stupid liquid and shoe carnivals. The logic used by kip is very flawed and not backed by reality or science.

I cant wait for a court challenge either, especially if it is a judge that has the cajones smack DHS around and stop the insanity, impose very strict sanctions, penalties and stop the police state - secert rules BS that has to be causing the founding fathers to spin in there graves.
The links are privided for reference, not because I agree with them, or because they provide adequate answers.

Honestly, I'm getting confused as to what you and some of the others on this thread are asking of me. You say that you want an official list of the laws and regulations that apply when going through the security checkpoint. You say that you want this because, to your knowledge, it doesn't seem to exist. I confirm that I have also been unable to find such an official list, and that I consider this a problem that the agency must address. *Repeat cycle*

If this is just a game of "pick on the TSAer for being employed with TSA," I'm up for it. I am also, however, feeling as though I'm missing something in the conversation.

TSA does not share their risk based assessment info with uniformed employees. Many of us also question TSA HQ about their risk assessment, and also get inadequate answers.

I think "causing the founding fathers to spin in (their) graves" started closer to the Suspension of Civil Rights Act of 2001.

Last edited by spotnik; Aug 25, 2008 at 9:35 pm Reason: First edition failed to address contents of the links, Scubatooth deserved an answer.
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Old Aug 25, 2008 | 9:32 pm
  #133  
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Originally Posted by Boggie Dog
I am sure that you will happily direct me to a complete list of rules I must comply with while moving through your TSA checkpoint.
Yes, happily, as soon as TSA acutally publishes it.

It's not that I think the rules don't apply to me but that you and the TSA will not provide said rules to the public.
Much to the chagrin of uniformed employees throughout TSA. (Uniformed employees are the ones who actually get to deal with the public every day. They don't get to decide on rules and policies, or make official public statements.)

How can I be in compliance when the rules are secret?
Don't really see how you can, short of a good guess. I still spend a lot of my work time helping passengers solve problems created by this exact issue.

Is this your definition of a free state?
NO.
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Old Aug 25, 2008 | 9:59 pm
  #134  
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<deleted> Never mind not worth the hypertension and headache to argue.
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Old Aug 25, 2008 | 10:08 pm
  #135  
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Originally Posted by Scubatooth
<deleted> Never mind not worth the hypertension and headache to argue.
I'm sorry if I've caused you discomfort. I do hope you'll pick up the discussion again when you're feeling better.
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