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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Aug 19, 2018, 3:26 pm
  #1906  
 
Join Date: Aug 2018
Posts: 2
Originally Posted by pallhedge
I recommend that you wait at least 30 days to let this application lapse and then apply again. When a financial document asks for your "Legal Business Name", please don't lie.
What's to say that they won't simply notice that I applied 30 days prior and will reject? Is there any harm in calling and saying that I just haven't ever filed paperwork? It's not a lie, it's just that I haven't needed to file any paperwork previously. I'm also worried the 80k bonus won't be around in 30 days. Thanks for your help!
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Old Aug 20, 2018, 5:50 am
  #1907  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by FlyerTalk12345
What's to say that they won't simply notice that I applied 30 days prior and will reject? Is there any harm in calling and saying that I just haven't ever filed paperwork? It's not a lie, it's just that I haven't needed to file any paperwork previously. I'm also worried the 80k bonus won't be around in 30 days. Thanks for your help!
Technically, you filled out the application fraudulently. You applied for credit using a business name you have no legal claim to. What you're now asking me is if it's ok to call Chase and say that you got away with it every other time, so why not now.

If you want this particular application to be approved, you will need to send them a document that proves the "Legal Business Name" that you listed on the application OR convince them to change that line on your application. Possible, but not very likely.

My original suggestion stands. Wait 30 days to get past Chase's 1/30 business app "rule" and apply again properly.
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Old Aug 20, 2018, 8:44 am
  #1908  
 
Join Date: Mar 2008
Posts: 1,536
Originally Posted by sdsearch
I'd say it's easier to make sure you get the right results with Experian, because of the ability to sort by open date (which should be the right-most column).. With Credit Karma's unsorted list, you'd have to very carefully go through all the cards it shows (which includes all the cards you currently have open, plus all the cards you closed in the last 10 years) and make sure you catch every date correctly, even though they're in a jumbled order.

And because ti's easier to be sure you're doing it correctly, I'd say it's better to use Experian for this specific task (where you clearly want to see which cards were opened in the past 24 months).
There is a way to sort via credit karma, but it's kinda funky.

Follow this:
https://onemileatatime.com/find-out-...-youve-opened/

Basically you have to make sure you're logged into Credit Karma's website first
and then use the link to take you to the "old" site where you can sort:
https://www.creditkarma.com/auth/logon#accounts

That'll let you sort.

Never hurts to use Experian though either.
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Old Aug 20, 2018, 3:54 pm
  #1909  
 
Join Date: Oct 2013
Location: PHX, ORD, MDW
Programs: WN A-List, Hilton Gold, Marriott Gold, National Executive Elite
Posts: 292
Originally Posted by NYCFlyer10001
Cobrands sometimes take more time to show up online. If the status line says approved, you're approved.
Finally showed up this morning.
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Old Aug 21, 2018, 6:08 pm
  #1910  
 
Join Date: Feb 2014
Posts: 291
Regarding Credit Karma and sorting, if you just go to your "Credit Age" page it sorts your open accounts by age automatically.
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Old Aug 21, 2018, 6:22 pm
  #1911  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by hurnik
Basically you have to make sure you're logged into Credit Karma's website first
and then use the link to take you to the "old" site where you can sort:
https://www.creditkarma.com/auth/logon#accounts
That link didn't work for me. It just redirected to the new Dashboard.

Originally Posted by GiantCow
Regarding Credit Karma and sorting, if you just go to your "Credit Age" page it sorts your open accounts by age automatically.
You still need to sift through your closed accounts after that.
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Old Aug 21, 2018, 6:28 pm
  #1912  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Originally Posted by GiantCow
Regarding Credit Karma and sorting, if you just go to your "Credit Age" page it sorts your open accounts by age automatically.
No can find. Got a link?
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Old Aug 22, 2018, 5:20 am
  #1913  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by RNE
No can find. Got a link?
Click this link after you're logged in.

https://www.creditkarma.com/credit-h...on/factors/aoh
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Old Aug 22, 2018, 9:57 am
  #1914  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Originally Posted by pallhedge
Click this link after you're logged in.

https://www.creditkarma.com/credit-h...on/factors/aoh
Very useful! Thanks.

I'm gobsmacked that my Discover card is 29 yrs 8 mos old! That helps explain why my mean credit age is 4 yrs 11 mos, but my median age is only 1 yr 10 mos.
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Old Aug 22, 2018, 2:28 pm
  #1915  
 
Join Date: Jun 2009
Posts: 428
Help, applied for SAPPHIRE and got a call, never got a call before

incoming # 847 426 9209

told them no I would not answer questions, they gave me 800 278 8830 to call and a reference # 12 digits starting with 1

is this legit?

i then called 800 432 3117 and gave them my ref # mentioned above, i guess it is legit but they are asking me for my soc sec #...hate this

all resolved now...i called them and i had accidentally put on "active duty" alert and that is why - ii had frozen all 3 when experian or whoever got hacked and in that process I probably put an active duty alert on by mistake

Last edited by randys1; Aug 22, 2018 at 3:01 pm
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Old Aug 22, 2018, 9:19 pm
  #1916  
 
Join Date: Sep 2017
Posts: 122
After consolidating multiple Chase cards over the years, my Chase Freedom card now has a $70k credit limit. Should I keep consolidating to such a high credit limit when I will never need that much credit from one card? How does this affect my credit score?
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Old Aug 23, 2018, 4:38 am
  #1917  
 
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Originally Posted by baydude
After consolidating multiple Chase cards over the years, my Chase Freedom card now has a $70k credit limit. Should I keep consolidating to such a high credit limit when I will never need that much credit from one card? How does this affect my credit score?
Lowering it might change the utilization if you carry balances. Otherwise the effect should be close to zero if you lower the CL (beside making Chase happy and auto approval more likely).
blitzen is offline  
Old Aug 23, 2018, 3:49 pm
  #1918  
 
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
Question Chase southwest business credit card - 30 day pending (day 27)

Hi, I applied for the chase southwest business credit card 27 days ago and still have not got a response. I initially got the "We have received your request for a Chase credit card. We'll let you know our decision by U.S. mail. This could take up to 30 days." message after applying.

My question is, is there a way to check business credit report online in order to see if my account was approved? This is a different chase business account name than my existing chase business account, so I am not sure it would be automatically added to my profile and I would think I would have to call or send a secure message to add this new card to the same profile?

Anyone ever wait 27 days and still get an approval in the last 3 days? Or was the response likely lost in the mail?

Thanks in advance for any info provided.
flymax77 is offline  
Old Aug 24, 2018, 5:48 am
  #1919  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by blitzen
Lowering it might change the utilization if you carry balances.
To be clear, the numerator in the Utilization% calculation encompasses all your current statement balances. It is indifferent to whether your balances are carried over from prior month, or simply new balances.
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Old Aug 24, 2018, 9:49 pm
  #1920  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by flymax77
Hi, I applied for the chase southwest business credit card 27 days ago and still have not got a response. I initially got the "We have received your request for a Chase credit card. We'll let you know our decision by U.S. mail. This could take up to 30 days." message after applying.

My question is, is there a way to check business credit report online in order to see if my account was approved? This is a different chase business account name than my existing chase business account, so I am not sure it would be automatically added to my profile and I would think I would have to call or send a secure message to add this new card to the same profile?.
Since I always use the same business name (my name), I was able to check my online business profile and it showed up there automatically (in fact, just hours after the app which said "30 days"). But I understand you concern that a card with a different business name might not.

Perhaps you can call up the customer support number on the back of your existing Chase business card and ask if they can look up whether you have a new account, giving whatever information you need to give (SSN or EIN)?

You'd have to know which business credit bureau Chase pulls, and then find out if a business can pull its own report there and if so how much it costs (I'm guessing it may not be free, since it's a business service). But calling Chase customer service (not Chase credit approval department) might be easier, if all you want to know is if you have a new account or not.
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