May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Jan 30, 2018, 7:35 pm
#601
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
Had a recent experience (first one) on a trip delay a few weeks ago, due to a January winter storm.
Was stuck for two extra days, so I kept all the documents (receipts, cause of delay from airline, proof of using the CSR).
Provided receipts: 15 Jan
Email response: 23 Jan (approval, no further documents needed)
Check received: 30 Jan
I was credited a $500 check, which included a couple dinner tips, one drink, some minibar snacks (which I was not able to get a receipt for, but I did show that there was a small charge from the hotel on the Chase card), and a couple Uber rides.
Was stuck for two extra days, so I kept all the documents (receipts, cause of delay from airline, proof of using the CSR).
Provided receipts: 15 Jan
Email response: 23 Jan (approval, no further documents needed)
Check received: 30 Jan
I was credited a $500 check, which included a couple dinner tips, one drink, some minibar snacks (which I was not able to get a receipt for, but I did show that there was a small charge from the hotel on the Chase card), and a couple Uber rides.
Jan 31, 2018, 10:45 am
#602
Join Date: Dec 2014
Posts: 39
Hi, wondering if anybody has experience using this benefit.
I found out a few hours ago that my United flight tomorrow out of my local airport with an International connection was canceled. Nice of United to let me know (they didn't even send an e-mail). I am scheduled with a one-day delay at an airport which is ~50 miles away. The alternate plan was to fly into JFK and then fly out the next day...they "promised" to provide a voucher, but that's probably a lie. I'll probably need to rent a car one way. Naturally, United will not cover any of this cost, but they'll waive the rebooking fee. How kind.
The reason for the delay is an "Air Traffic Control" issue, whatever the heck that means (United customer service said it was weather, and then said it was beyond their control when I called BS, then proceeded to go on spinning lies).
My question is, will the Trip "interruption/delay/etc" CSR benefit cover this cost, and would they also cover me getting a hotel room there since my flight leaves at 6:00 AM?
Thanks in advance.
I found out a few hours ago that my United flight tomorrow out of my local airport with an International connection was canceled. Nice of United to let me know (they didn't even send an e-mail). I am scheduled with a one-day delay at an airport which is ~50 miles away. The alternate plan was to fly into JFK and then fly out the next day...they "promised" to provide a voucher, but that's probably a lie. I'll probably need to rent a car one way. Naturally, United will not cover any of this cost, but they'll waive the rebooking fee. How kind.
The reason for the delay is an "Air Traffic Control" issue, whatever the heck that means (United customer service said it was weather, and then said it was beyond their control when I called BS, then proceeded to go on spinning lies).
My question is, will the Trip "interruption/delay/etc" CSR benefit cover this cost, and would they also cover me getting a hotel room there since my flight leaves at 6:00 AM?
Thanks in advance.
Jan 31, 2018, 4:31 pm
#603
Join Date: Mar 2016
Posts: 398
Had a recent experience (first one) on a trip delay a few weeks ago, due to a January winter storm.
Was stuck for two extra days, so I kept all the documents (receipts, cause of delay from airline, proof of using the CSR).
Provided receipts: 15 Jan
Email response: 23 Jan (approval, no further documents needed)
Check received: 30 Jan
I was credited a $500 check, which included a couple dinner tips, one drink, some minibar snacks (which I was not able to get a receipt for, but I did show that there was a small charge from the hotel on the Chase card), and a couple Uber rides.
Was stuck for two extra days, so I kept all the documents (receipts, cause of delay from airline, proof of using the CSR).
Provided receipts: 15 Jan
Email response: 23 Jan (approval, no further documents needed)
Check received: 30 Jan
I was credited a $500 check, which included a couple dinner tips, one drink, some minibar snacks (which I was not able to get a receipt for, but I did show that there was a small charge from the hotel on the Chase card), and a couple Uber rides.
So I assume my extra delays were strictly related to a foreign currency. Hoping to have a response soon.
Was your claim in USD?
Jan 31, 2018, 6:17 pm
#604
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
My trip was entirely domestic and all purchases were in USD, so that did expedite the process.
Feb 5, 2018, 8:28 pm
#605
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,871
Does an entire cruise have to be charged to the Reserve to receive insurance?
So I paid the deposit for my upcoming cruise, which was actually about 2/3 of the cost of the cruise. I'd like to use gift cards to cover the balance. Am I going to lose out on travel insurance, or any other benefit by not charging the full amount?
Feb 9, 2018, 9:58 am
#606
Join Date: Feb 2018
Posts: 36
Need help with trip cancellation using UR points through UR Portal with CSR
Hello All. I thought I had an old account from a while back, but can't seem to locate it.
I purchased a trip for my family (wife, son and myself) exclusively using UR points with my Chase Sapphire Reserved (CSR) through the UR Portal on 11/01/18. Carrier was United Airlines. We were suppose to fly out today, 02/09/18.
I had a family emergency on 1/30. My son was hospitalized for 3 days. Due to the type of illness that requires frequent checkups and doctor visits we had to cancel our trip. I called CSR to cancel the trip a week ago on 02/02/18. I also called the Card Benefit Services department to get the claim started. So they sent me a PDF to fill out forms, including one for the Attending Physician to fill out, which he already did.
I'm trying to fill out the eclaims online, but many of the questions do not have specifics in regards of purchases through the UR portal. Maybe I'm just overwhelmed with our huge event/change with my family and just can't think as straight right now.
In my situation do I still qualify to use the CSR trip cancellation insurance (since it's a legitimate medical reason) even through I booked 100% of the flight using UR points through the UR portal??
I just want to get this claim over with and get my refund. At least it can pay for most of the medical expenses that will have to pay. I used 154,000 points and do not want that to just let that go.
Thank you!
I purchased a trip for my family (wife, son and myself) exclusively using UR points with my Chase Sapphire Reserved (CSR) through the UR Portal on 11/01/18. Carrier was United Airlines. We were suppose to fly out today, 02/09/18.
I had a family emergency on 1/30. My son was hospitalized for 3 days. Due to the type of illness that requires frequent checkups and doctor visits we had to cancel our trip. I called CSR to cancel the trip a week ago on 02/02/18. I also called the Card Benefit Services department to get the claim started. So they sent me a PDF to fill out forms, including one for the Attending Physician to fill out, which he already did.
I'm trying to fill out the eclaims online, but many of the questions do not have specifics in regards of purchases through the UR portal. Maybe I'm just overwhelmed with our huge event/change with my family and just can't think as straight right now.
In my situation do I still qualify to use the CSR trip cancellation insurance (since it's a legitimate medical reason) even through I booked 100% of the flight using UR points through the UR portal??
I just want to get this claim over with and get my refund. At least it can pay for most of the medical expenses that will have to pay. I used 154,000 points and do not want that to just let that go.
Thank you!
Feb 9, 2018, 11:31 am
#607
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Scroll back to post 583 and read forward to learn how to deal with the questions which do not pertain to a ticket purchased with points.
Be aware that a "non-refundable" ticket usually still has value for a year, and this will affect the timing of reimbursement.
Be aware that a "non-refundable" ticket usually still has value for a year, and this will affect the timing of reimbursement.
Feb 9, 2018, 12:07 pm
#608
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,534
I got a letter with specific information from Chase Ultimate Rewards travel that the insurance company needed. I still have not been reimbursed, although it has only been 2 weeks.
Feb 11, 2018, 9:49 am
#609
Join Date: Oct 2009
Location: NYC
Posts: 58
Chase Travel Insurance - Covers New Flight?
Hi all, booked a flight with my Sapphire Reserve. Flight back home is cancelled, can I book a new flight with a different airline back home and have that covered? I see hotel is covered but not sure about this. New flight would be 1-2 hrs past the original flight (not 6 hrs - not sure if that matters), but original one was cancelled via weather and no options via that airline for a day or two. Thank you!
Feb 11, 2018, 9:59 am
#610
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
The insurance does not pay for a replacement flight. That's the responsibility of the airline.
Feb 11, 2018, 2:11 pm
#611
Join Date: Sep 2014
Posts: 2,531
Hi all, booked a flight with my Sapphire Reserve. Flight back home is cancelled, can I book a new flight with a different airline back home and have that covered? I see hotel is covered but not sure about this. New flight would be 1-2 hrs past the original flight (not 6 hrs - not sure if that matters), but original one was cancelled via weather and no options via that airline for a day or two. Thank you!
Feb 22, 2018, 2:39 pm
#612
Join Date: Aug 2014
Posts: 127
just wondering, if there's airline travel waiver because of weather conditions, but the original flights ended up flying with delay. I cancelled my flight because of weather is hard for me to travel, will I get reimbursed?
Feb 22, 2018, 4:46 pm
#613
Join Date: Sep 2014
Posts: 2,531
On the other hand, filing a claim is easy and free so please report back!
Feb 23, 2018, 10:35 am
#614
Join Date: Dec 2017
Posts: 5
Could you share any further development of the story? The thread on Citi's trip insurance program (sorry no privilege to post link yet) is talking about similar issue. Your story determines whether it's worth the effort to switch from Citi Prestige to CSR. Many thanks!
It's like you knew exactly what I responded with when speaking with her. Her response to this was that my connecting flight was not delayed, and that it was a misconnect, and misconnects are not covered under trip delay.
Regardless, I'll be submitting the claim as I believe she is mistaken, so we'll see. It was the return flight going home, but the trip was two one-ways (didnt even mention this to the rep, but should not be an issue based off this thread).
To get more clarity, I called the benefits admin for my BoA Prem card (same administrator, similar trip delay) to see how this situation would play out there had I used that card, thinking it may have been a one time confusion with this first rep - here I was told the same thing, however I noticed BoA doesn't have the overnight language. Not many stories of using this trip delay benefit yet but figured I'd gather some DPs.
Regardless, I'll be submitting the claim as I believe she is mistaken, so we'll see. It was the return flight going home, but the trip was two one-ways (didnt even mention this to the rep, but should not be an issue based off this thread).
To get more clarity, I called the benefits admin for my BoA Prem card (same administrator, similar trip delay) to see how this situation would play out there had I used that card, thinking it may have been a one time confusion with this first rep - here I was told the same thing, however I noticed BoA doesn't have the overnight language. Not many stories of using this trip delay benefit yet but figured I'd gather some DPs.
Feb 23, 2018, 2:24 pm
#615
Join Date: Apr 2016
Location: SFO
Posts: 59
Could you share any further development of the story? The thread on Citi's trip insurance program (sorry no privilege to post link yet) is talking about similar issue. Your story determines whether it's worth the effort to switch from Citi Prestige to CSR. Many thanks!
I'd be curious to see how this would have played out with the BoA premium card, which does not have an overnight clause.