Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
#151
Join Date: Feb 2004
Posts: 76
Representative at chase told me I can't transfer because of once a year rule
#152
Join Date: Sep 2011
Posts: 1,857
does chase only allow you to combine/transfer to your family(same household) once a year? my dad transferred his points to mine in March. Now, I want to transfer my husband points to my account, chase wont let me. He has chase saphire preferred , I have chase sapphire reserve. Chase representative can't transfer it either. Please let me know if this is new policy . What can I do to combine. TIA.
Try this: have your dad remove your card from his combine points options. Wait at least 24 hours -- longer is better. Then have your husband try again.
FYI - Chase phone reps will make up a phony reason (like one transfer per year) when they can't figure out how to make something work.
#153
Suspended
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Having this problem as well... I have a personal UR and business UR account, and my wife as well. My two accounts are linked without problem, and her account used to be linked to mine as well. However, when I try to link her business one to either her personal account or any of mine, the error message pops out. Not sure what to do (in my wife's personal account, her last name is still her maiden one).
#154
Join Date: Jul 2014
Posts: 24
Hello everyone,
I am trying to transfer points to my spouse. I entered the account number and last name, it added the card, but then when I refreshed the page, the card was not there, so I went to try to add it again to actually do the transfer, but I got an Unexpected Error message. I have not transferred any points yet, so not sure why.
Any ideas how I can go about getting this done?
I am trying to transfer points to my spouse. I entered the account number and last name, it added the card, but then when I refreshed the page, the card was not there, so I went to try to add it again to actually do the transfer, but I got an Unexpected Error message. I have not transferred any points yet, so not sure why.
Any ideas how I can go about getting this done?
#155
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
Hello everyone,
I am trying to transfer points to my spouse. I entered the account number and last name, it added the card, but then when I refreshed the page, the card was not there, so I went to try to add it again to actually do the transfer, but I got an Unexpected Error message. I have not transferred any points yet, so not sure why.
Any ideas how I can go about getting this done?
I am trying to transfer points to my spouse. I entered the account number and last name, it added the card, but then when I refreshed the page, the card was not there, so I went to try to add it again to actually do the transfer, but I got an Unexpected Error message. I have not transferred any points yet, so not sure why.
Any ideas how I can go about getting this done?
There are myriad of issues most are caused by system glitches. Chase naturally has no intention to fix the system glitches. Why would they?
Chase reps have NO CLUE and they just use boiler plate answers to brush people off. Better to self-help by reading carefully on this thread how people figure out the workaround of things.
#156
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,731
I got the same error as others when attempting to move UR points from my INK card to my CSR card. After reading many of the previous posts, it worked!
History:
Several months ago, I had moved a few thousand UR points from my wife's CSR card to my CSR card.
Yesterday, I attempted to move UR points from my INK card to my CSR card and failed due to the error.
After reading the many posts, I logged into my wife's account and REMOVED the stored listing of my CSR card.
I immediately attempted to transfer the points again and failed.
After waiting until the next morning, the transfer worked successfully!
Removing the target account number from the 3rd card and waiting until the next day resolved the problem for me!
History:
Several months ago, I had moved a few thousand UR points from my wife's CSR card to my CSR card.
Yesterday, I attempted to move UR points from my INK card to my CSR card and failed due to the error.
After reading the many posts, I logged into my wife's account and REMOVED the stored listing of my CSR card.
I immediately attempted to transfer the points again and failed.
After waiting until the next morning, the transfer worked successfully!
Removing the target account number from the 3rd card and waiting until the next day resolved the problem for me!
#157
Join Date: Sep 2011
Posts: 1,857
I got the same error as others when attempting to move UR points from my INK card to my CSR card. After reading many of the previous posts, it worked!
History:
Several months ago, I had moved a few thousand UR points from my wife's CSR card to my CSR card.
Yesterday, I attempted to move UR points from my INK card to my CSR card and failed due to the error.
After reading the many posts, I logged into my wife's account and REMOVED the stored listing of my CSR card.
I immediately attempted to transfer the points again and failed.
After waiting until the next morning, the transfer worked successfully!
Removing the target account number from the 3rd card and waiting until the next day resolved the problem for me!
History:
Several months ago, I had moved a few thousand UR points from my wife's CSR card to my CSR card.
Yesterday, I attempted to move UR points from my INK card to my CSR card and failed due to the error.
After reading the many posts, I logged into my wife's account and REMOVED the stored listing of my CSR card.
I immediately attempted to transfer the points again and failed.
After waiting until the next morning, the transfer worked successfully!
Removing the target account number from the 3rd card and waiting until the next day resolved the problem for me!
Also, if you still would like to get points from your wife's CSR to yours, send her CSR points to your Ink, then on to your CSR. My theory is that with separate logins, points need to move in a straight line from card to card--not multiple cards feeding one.
#158
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,883
Every month I combine points from my various UR accounts (four cards, three logins) to my spouse's account. I send them all to her Freedom card, one after another, and then consolidate from her Freedom to her Sapphire Reserve.
#159
Join Date: Sep 2011
Posts: 1,857
I'm curious, if you have no issues, why you don't combine directly to your spouse's Sapphire Reserve instead of the interim step to her Freedom. Perhaps it's best not to mess with something that's not broken.
#160
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,883
#161
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
Although I often just let the points at my Freedom sit. May be I need to be more diligent and do it monthly.
In the past few years there were actually gap of months when we did not have any card had transferability. Of course it depends on each person's situation but I assume many really dont need to maintain a fee-based card to keep the transferability all the time.
#162
Join Date: Oct 2010
Posts: 166
All, I am getting the unexpected error. Via my browser, I got all the info entered in and then pressed transfer. Nothing happened. So logged back out and back in and still see points in the original accounts. Then I go to do the transfer again and it says unexpected error. Looks like a system glitch that thinks I did a transfer so not letting me do another one for a year?!?!? I am going to wait 24 hours and try again, but any thoughts. Thanks!
#163
It was a while ago, but I believe I had the same thing (nothing, then error on retry) happen the last time I transferred points. When the dust settled, it appeared that the first attempt had succeeded (I don't recall what led me to believe it was the first attempt) and I should have just waited. Waiting 24 hours is probably a good course of action (for the next 24 hours). Please report pack on what you find tomorrow.
#164
Join Date: Jan 2014
Posts: 148
found this thread because i'm currently living through something similar for over a week now and it's frustrating as hell.
wanted to combine my points and transfer them to my wife's sapphire card, last week got the unexpected error and called the number on the back of my card. whomever i talked to tried doing the same thing, couldn't get it to work and told me they're putting a trouble ticket.
today i try to do it online again, still get an unexpected error, call the number on my card and talk to another useless rep that tells me i need to pay $75 to authorize a user on my card and i tell them that's not correct as the website itself says you can transfer it to a spouse that shares your address and has a rewards account.
i get put on hold so she can talk to her manager, about 5 minutes later she says they looked into the matter and that their marketing department has sent me a letter on the 11th -- she can't tell me what the letter says, what her manager says, and just tells me to wait until i receive the letter from the "marketing" department whom always have the "final say".
i wonder what this is all about?
incidentally, how do i check if i have any cards linked to my account? i called my wife and asked her to check if she has anything linked and it doesn't seem so.
it's extremely frustrating as i'm sitting on a decent 6fig amount of points.
wanted to combine my points and transfer them to my wife's sapphire card, last week got the unexpected error and called the number on the back of my card. whomever i talked to tried doing the same thing, couldn't get it to work and told me they're putting a trouble ticket.
today i try to do it online again, still get an unexpected error, call the number on my card and talk to another useless rep that tells me i need to pay $75 to authorize a user on my card and i tell them that's not correct as the website itself says you can transfer it to a spouse that shares your address and has a rewards account.
i get put on hold so she can talk to her manager, about 5 minutes later she says they looked into the matter and that their marketing department has sent me a letter on the 11th -- she can't tell me what the letter says, what her manager says, and just tells me to wait until i receive the letter from the "marketing" department whom always have the "final say".
i wonder what this is all about?
incidentally, how do i check if i have any cards linked to my account? i called my wife and asked her to check if she has anything linked and it doesn't seem so.
it's extremely frustrating as i'm sitting on a decent 6fig amount of points.
#165
Join Date: Sep 2015
Location: SFO
Posts: 3,868
found this thread because i'm currently living through something similar for over a week now and it's frustrating as hell.
wanted to combine my points and transfer them to my wife's sapphire card, last week got the unexpected error and called the number on the back of my card. whomever i talked to tried doing the same thing, couldn't get it to work and told me they're putting a trouble ticket.
today i try to do it online again, still get an unexpected error, call the number on my card and talk to another useless rep that tells me i need to pay $75 to authorize a user on my card and i tell them that's not correct as the website itself says you can transfer it to a spouse that shares your address and has a rewards account.
i get put on hold so she can talk to her manager, about 5 minutes later she says they looked into the matter and that their marketing department has sent me a letter on the 11th -- she can't tell me what the letter says, what her manager says, and just tells me to wait until i receive the letter from the "marketing" department whom always have the "final say".
i wonder what this is all about?
incidentally, how do i check if i have any cards linked to my account? i called my wife and asked her to check if she has anything linked and it doesn't seem so.
it's extremely frustrating as i'm sitting on a decent 6fig amount of points.
wanted to combine my points and transfer them to my wife's sapphire card, last week got the unexpected error and called the number on the back of my card. whomever i talked to tried doing the same thing, couldn't get it to work and told me they're putting a trouble ticket.
today i try to do it online again, still get an unexpected error, call the number on my card and talk to another useless rep that tells me i need to pay $75 to authorize a user on my card and i tell them that's not correct as the website itself says you can transfer it to a spouse that shares your address and has a rewards account.
i get put on hold so she can talk to her manager, about 5 minutes later she says they looked into the matter and that their marketing department has sent me a letter on the 11th -- she can't tell me what the letter says, what her manager says, and just tells me to wait until i receive the letter from the "marketing" department whom always have the "final say".
i wonder what this is all about?
incidentally, how do i check if i have any cards linked to my account? i called my wife and asked her to check if she has anything linked and it doesn't seem so.
it's extremely frustrating as i'm sitting on a decent 6fig amount of points.