Originally Posted by Iridium7777

found this thread because i'm currently living through something similar for over a week now and it's frustrating as hell.

wanted to combine my points and transfer them to my wife's sapphire card, last week got the unexpected error and called the number on the back of my card. whomever i talked to tried doing the same thing, couldn't get it to work and told me they're putting a trouble ticket.

today i try to do it online again, still get an unexpected error, call the number on my card and talk to another useless rep that tells me i need to pay $75 to authorize a user on my card and i tell them that's not correct as the website itself says you can transfer it to a spouse that shares your address and has a rewards account.

i get put on hold so she can talk to her manager, about 5 minutes later she says they looked into the matter and that their marketing department has sent me a letter on the 11th -- she can't tell me what the letter says, what her manager says, and just tells me to wait until i receive the letter from the "marketing" department whom always have the "final say".

i wonder what this is all about?

incidentally, how do i check if i have any cards linked to my account? i called my wife and asked her to check if she has anything linked and it doesn't seem so.

it's extremely frustrating as i'm sitting on a decent 6fig amount of points.