honmani2

Tried to book flights on Lion Air and after filling everything out, it rejects the Visa card. I then realize it requires a Verified by Visa so I call the number and the agent says Lion Air website must be down because they got no notice of a transaction.

I'm confused. How the heck do I get Verified by Visa? I called Chase and they don't know what I'm talking about.

patrick.barnes

Look one post back:

http://www.flyertalk.com/forum/23617538-post30.html

bj27

Sorry for bumping a semi-old thread, but is this PIN number the PIN you would use for cash-withdrawals/advances, or is this Chase's unofficial foray into chip-and-pin?

My apologies--a little confused! Trying to buy a bus ticket on ALSA (Spanish national bus operator), and all my cards keep getting "denied." Chase & AMEX claim they haven't seen any charges try to be approved so don't know what's going on.

Still didn't work after I set up the PIN, though I'm not sure exactly what I would use the PIN for, since last I remember Chase hasn't rolled out chip-and-pin for CSP.

Happy

Chase does not have Chip and PIN. The only major bank has such cards is Barclays.

Please read Post No.1 which quoted my post from another thread and read my post No.17 so you would know what is behind this - why the CSRs do not see any attempt of transaction, if you are talking about buying a ticket online. There are certain things you need to do in order to - hopefully - use your card online successfully with Verify by Visa and this is this thread is for.

bj27

Thanks. I had read them (briefly) but was hoping not to have to call in.

I might try and buy my ticket at an automated ALSA kiosk here in Spain, though if that fails I will call Chase. I really enjoy calling AMEX Platinum but not so much Chase, specifically for the reasons already stated.

Happy

If the Kiosk requires PIN, the Chase card most likely would fail. When calling on this subject, the dept (security) that handles it is in Philippines just so you know. The Chase security dept rep would patch you to the Visa rep who also seems based outside US, may be India. On the 3 times I had to deal with them, 1 was semi polite and the other 2 were downright RUDE.

patrick.barnes

There's an entire million page thread on this topic:

http://www.flyertalk.com/forum/credi...signature.html

Calling Chase isn't going to solve your problem. It's unsolvable. Look into the recently released Diners Club Premier card for international travel.

This thread is about online orders where the merchant uses Verified By Visa.

bj27

Yep, you are right. I spent some time on the phone with a Chase rep afterwards and she couldn't offer a solution. I didn't end up asking to be patched through to Security or VISA. I asked if I would still be covered under CSP's Travel Insurance(s) if I paid through Paypal. I am!

ALSA offers payment through Paypal, so I just did that instead.

While I won't be getting the extra 70 points on travel, I didn't feel like dealing with security and/or VISA.

What a headache. Come on, Chase! (and AMEX for that matter)

bj27

A data points for what it's worth:

Was just in Barcelona this weekend and attempted to buy tickets at an automated machine (with an attendant helping) for Montserrat (at Placa Espanya station). Chase Sapphire Preferred was denied. Used AMEX instead.

But then, later this weekend we purchased a T-10 ticket (ten-trip ticket) at another station, and put in my CSP. Machine asked for a PIN, and I thought "what the heck, I'll just try the one I set up earlier through Chase" (on the automated number given earlier in this thread).

It WORKED! I checked my account activity and it shows as pending "METRO BARCELONA," and it definitely didn't come through as a cash advance, because my cash advance balance has not budged......

I also never called Chase's security department or let them know I was going to be using the card.

Thoughts on this? Has this happened to anyone else?

tmiw

Sadly, like every security related decision it probably came down to money. Implementing 3D Secure apparently cuts online transaction volume almost in half when implemented in the US. I don't see it coming back here unless Visa/MC do some sort of liability shift like they have with EMV, and I feel like that's not going to happen any time soon.

Too bad US consumers get screwed yet again when traveling in the meantime.

tmiw

Oh, maybe it's not just a US thing: http://www.theguardian.com/money/201...cation-systems