May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Sep 24, 2014, 2:57 pm
#616
Join Date: Mar 2013
Posts: 50
Wow, yours is a little more convoluted than mine, but like many on here, I would xfer money out of AP (and my families' AP accounts), and then use Venmo to consolidate in one checking account to pay off the CCs. Sorry to see AP disappearing, but it will also reduce the amount of these transactions I'm running through checking.
Sep 24, 2014, 5:25 pm
#617
Join Date: Aug 2006
Posts: 756
@shoosh: sure I'll provide as much detail as I can/remember.
I would say that the majority of the AP charges were NOT to my Chase cards. It was pretty much different cards every single month (whichever ones I was trying to satisfy spend for that particular month). So there were a lot of Amex, Citi, Barclays and Chase cards mixed in. So yes there were Chase cards, but they were in the minority of all the cards I was cycling through when doing AP. Same for my GF and mom (they basically had the same exact cards I did, because when I apply for cards I pick 2-3 good ones and get them for everyone at the same time to save myself time and hassle). I will say that the cards used didn't always correspond to the name on the AP account (for instance I may have sent money using my CC from my mom's AP account), though I don't know if that is neither here nor there.
Absolutely no MO or Bluebird activity on any of the three checking accounts.
Not really any significant deposits relative to balances. My girlfriend would send me money for expenses/bills I paid via Quickpay outside of the AP amounts that were transferred into her checking, but my mom never did this.
I think that about covers it, if I were to speculate based on some of the responses here and just thinking through how a bank would go about doing this, I would have to say the reason my account was probably flagged is due to the regular nature of AP deposits into each of our checking accounts followed immediately by their transfer into my checking account from my GF's and mom's accounts. If I had it to do over again I would skip the last step of Quickpay-ing all the transferred in money and just pay the CCs used for AP directly from each respective checking accounts. Note: I think this is the thing that pisses me off most about the whole situation, true or not, but I believe I am basically being blackballed for having used Chase's transfer service that they've been touting all over the place for months (years?) now!
I would say that the majority of the AP charges were NOT to my Chase cards. It was pretty much different cards every single month (whichever ones I was trying to satisfy spend for that particular month). So there were a lot of Amex, Citi, Barclays and Chase cards mixed in. So yes there were Chase cards, but they were in the minority of all the cards I was cycling through when doing AP. Same for my GF and mom (they basically had the same exact cards I did, because when I apply for cards I pick 2-3 good ones and get them for everyone at the same time to save myself time and hassle). I will say that the cards used didn't always correspond to the name on the AP account (for instance I may have sent money using my CC from my mom's AP account), though I don't know if that is neither here nor there.
Absolutely no MO or Bluebird activity on any of the three checking accounts.
Not really any significant deposits relative to balances. My girlfriend would send me money for expenses/bills I paid via Quickpay outside of the AP amounts that were transferred into her checking, but my mom never did this.
I think that about covers it, if I were to speculate based on some of the responses here and just thinking through how a bank would go about doing this, I would have to say the reason my account was probably flagged is due to the regular nature of AP deposits into each of our checking accounts followed immediately by their transfer into my checking account from my GF's and mom's accounts. If I had it to do over again I would skip the last step of Quickpay-ing all the transferred in money and just pay the CCs used for AP directly from each respective checking accounts. Note: I think this is the thing that pisses me off most about the whole situation, true or not, but I believe I am basically being blackballed for having used Chase's transfer service that they've been touting all over the place for months (years?) now!
(not sure but were all 3 using a Chase Checking acct also or some other bank?)
And finally dont use Chase transfer service to move the same funds used in the AP transaction. Use another method of transferring the money. Using too many transactions with the Chase system where they can actually track them seems to be the downfall.
Sep 24, 2014, 7:57 pm
#618
Formerly known as FTRox87
Join Date: Sep 2012
Location: TX
Programs: AA/US 1M, AS, BA, CX, EK, EY, JL, KE, LH, NH, OS, QF, QR, TG, UA/CO | *$G
Posts: 1,428
What's 'too many' transactions with Chase?
How much is too much when it comes to MOs with Chase?
Million dollar questions!
How much is too much when it comes to MOs with Chase?
Million dollar questions!
Sep 24, 2014, 11:52 pm
#619
Join Date: Aug 2014
Location: Dubuque, IA
Posts: 50
Unrelated to miles/points cards, just a Chase story for data point:
I had opened a CC w Chase in 1990 in college, ran up a big balance, paid the minimum for many years until I wised up and, with a professional job and a zealous obsession with ridding myself f all debt, paid it down over 1 year. This was around 2004.
From 2004-2011, I barely used that card, was pretty much on a cash only basis (still obsessed with zero debt), though I charged/paid maybe $20 per month, and, unrelated to CC, but related to fin activity, bought 2 houses. In 2011, by pure accident (long story), I accidentally missed the min pmt (on a balance of $20, and can't remember the min), and this was the ONLY TIME EVER that I had missed a pmt, and........immediate closure.
So I don't think Chase's nastiness is anything new; I just think they don't like people they don't make money off of, I.e. They loved me when I only paid the min, and were looking for any excuse to fire me when I was a perfect personal manager, yet made them no money.
I had opened a CC w Chase in 1990 in college, ran up a big balance, paid the minimum for many years until I wised up and, with a professional job and a zealous obsession with ridding myself f all debt, paid it down over 1 year. This was around 2004.
From 2004-2011, I barely used that card, was pretty much on a cash only basis (still obsessed with zero debt), though I charged/paid maybe $20 per month, and, unrelated to CC, but related to fin activity, bought 2 houses. In 2011, by pure accident (long story), I accidentally missed the min pmt (on a balance of $20, and can't remember the min), and this was the ONLY TIME EVER that I had missed a pmt, and........immediate closure.
So I don't think Chase's nastiness is anything new; I just think they don't like people they don't make money off of, I.e. They loved me when I only paid the min, and were looking for any excuse to fire me when I was a perfect personal manager, yet made them no money.
Sep 24, 2014, 11:56 pm
#620
Join Date: Aug 2014
Location: Dubuque, IA
Posts: 50
Oh, one other data point, they fired me from a non rewards card in 2011, and I applied for, and got, the CSP and SW in the last 3 months. So i guess not all firings are forever....
Sep 30, 2014, 12:06 pm
#621
Suspended
Join Date: Sep 2013
Posts: 817
Could a moderator add a link to the CFPB's complaint form in the wiki?
http://www.consumerfinance.gov/complaint/
I strongly suspect these account closures are not kosher. Chase is basically saying that if you take advantage of an advertised offer, without violating any other terms and conditions, they will cancel your card.
That would be like a grocery store banning me because I came in with a newspaper coupon for a loss leader and only bought the loss leader. (E.g. BOGO milk coupon, I buy milk and nothing else, security bans me)
The CFPB has already investigated rewards programs at least once:
http://www.cfpbmonitor.com/2013/11/2...ards-programs/
I don't know the internals of the CFPB but I think that the complaint review is similar to the FTC - if a bunch of people complain, someone will notice the pattern and investigate.
http://www.consumerfinance.gov/complaint/
I strongly suspect these account closures are not kosher. Chase is basically saying that if you take advantage of an advertised offer, without violating any other terms and conditions, they will cancel your card.
That would be like a grocery store banning me because I came in with a newspaper coupon for a loss leader and only bought the loss leader. (E.g. BOGO milk coupon, I buy milk and nothing else, security bans me)
The CFPB has already investigated rewards programs at least once:
http://www.cfpbmonitor.com/2013/11/2...ards-programs/
I don't know the internals of the CFPB but I think that the complaint review is similar to the FTC - if a bunch of people complain, someone will notice the pattern and investigate.
Sep 30, 2014, 5:09 pm
#624
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Personally, I used MS methods to top off the spending for the opening bonus. But I will never continue MS beyond the opening bonus has been credited to avoid establishing a pattern.
Sep 30, 2014, 9:18 pm
#625
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 975
Could a moderator add a link to the CFPB's complaint form in the wiki?
http://www.consumerfinance.gov/complaint/
I strongly suspect these account closures are not kosher. Chase is basically saying that if you take advantage of an advertised offer, without violating any other terms and conditions, they will cancel your card.
That would be like a grocery store banning me because I came in with a newspaper coupon for a loss leader and only bought the loss leader. (E.g. BOGO milk coupon, I buy milk and nothing else, security bans me)
The CFPB has already investigated rewards programs at least once:
http://www.cfpbmonitor.com/2013/11/2...ards-programs/
I don't know the internals of the CFPB but I think that the complaint review is similar to the FTC - if a bunch of people complain, someone will notice the pattern and investigate.
http://www.consumerfinance.gov/complaint/
I strongly suspect these account closures are not kosher. Chase is basically saying that if you take advantage of an advertised offer, without violating any other terms and conditions, they will cancel your card.
That would be like a grocery store banning me because I came in with a newspaper coupon for a loss leader and only bought the loss leader. (E.g. BOGO milk coupon, I buy milk and nothing else, security bans me)
The CFPB has already investigated rewards programs at least once:
http://www.cfpbmonitor.com/2013/11/2...ards-programs/
I don't know the internals of the CFPB but I think that the complaint review is similar to the FTC - if a bunch of people complain, someone will notice the pattern and investigate.
CFPB is much more proactive than a mega agency like FTC. CFPB will be interested in every single issue. FTC becomes political and very slow moving. If you have an issue with Chase all avenues should be used especially attorney general and cfpb complaint.
Oct 1, 2014, 11:25 am
#626
Join Date: Jul 2013
Posts: 1,872
yes, file any complaints with your state's AG's office and CFPB.
Oct 1, 2014, 11:26 pm
#627
Join Date: Apr 2004
Location: CA
Posts: 1,308
cfpb is WORTHLESS. they didnt do jack diddley for me.
you gotta sue them to get real action.
i have personal experience in suing my bank and won my trial.
you gotta sue them to get real action.
i have personal experience in suing my bank and won my trial.
Oct 2, 2014, 3:46 pm
#628
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
State AG? Even worse. Remember - they are all politicians. So unless they can win big, no deal.
Relying yourself gets the most result.
Oct 4, 2014, 6:27 pm
#629
Join Date: Mar 2013
Posts: 50
Well looks like you all were correct. Chase closed all of my GFs CCs today with no notice...I am guessing my mom's and mine will follow shortly
Does anyone know if this will also encompass our Chase Business Credit Cards?
Thanks again!
Does anyone know if this will also encompass our Chase Business Credit Cards?
Thanks again!
Oct 4, 2014, 6:35 pm
#630
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786