May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Aug 14, 2014, 12:15 pm
#481
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Chase closed most of my cards with them, but for some reason left two open (oldish business & newish personal). Any reason not to inquire for closure rationale beyond the letter specified 'business decision to close' and/or push for reconsideration of the closures?
Lots of Ink / Freedom MS, but I'm a bit confused why Chase suddenly took interest as I'd actually slowed down dramatically
Lots of Ink / Freedom MS, but I'm a bit confused why Chase suddenly took interest as I'd actually slowed down dramatically
Last edited by UA Fan; Aug 14, 2014 at 12:25 pm
Aug 14, 2014, 12:21 pm
#482
Join Date: May 2012
Posts: 684
just matter of times. they took almost 3 months to purge all my 8 per/biz accounts. Every other week, it killed one or two, exactly on Thursday afternoon. I guess they have some purge scripts to run every two weeks on Thursday.
Aug 14, 2014, 8:54 pm
#483
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
I called the Lending Department at Chase back today and they told me that a manager has not yet reviewed my case. The CSR assured me that I would have exactly 90 days from the day the account was closed to use and/or transfer the points. At this point I can't really trust Chase as I feel like their shady and swooping closure of all accounts without so much as a phone call is an unfriendly practice, even for a business, so I transferred all of my URs to SW and they're already in my SW account (as expected).
I understand that something that I did made Chase feel as though I was a risky customer, but they could have at the very least warned me before closure.
I understand that something that I did made Chase feel as though I was a risky customer, but they could have at the very least warned me before closure.
Aug 15, 2014, 12:58 pm
#484
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
Just got off the phone with the Chase lending services manager who reviewed my case and stated that they are unable to reopen ANY of my accounts. Main reasons were a rapid upswing in available credit, multiple inquiries, and paying from multiple accounts. He did say I was not blacklisted and gave me the departments phone number and told me I could have the accounts reevaluated at a later date, don't think I will do that though. I don't want to do business with a company that just shuts down accounts with no warning.
Aug 15, 2014, 5:46 pm
#485
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Just got off the phone with the Chase lending services manager who reviewed my case and stated that they are unable to reopen ANY of my accounts. Main reasons were a rapid upswing in available credit, multiple inquiries, and paying from multiple accounts. He did say I was not blacklisted and gave me the departments phone number and told me I could have the accounts reevaluated at a later date, don't think I will do that though. I don't want to do business with a company that just shuts down accounts with no warning.
I can see why 11 new accounts in 8 months with 5 from Chase can be used as a reason as your pattern looks to the bank like you are desperately in need of new credits.
But "Paying from Multiple Accounts"? How did you pay your credit cards?
Aug 15, 2014, 7:28 pm
#486
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
Opening 5 Chase cards in 8 months can put one on the radar screen if one does not have long established history with Chase.
I can see why 11 new accounts in 8 months with 5 from Chase can be used as a reason as your pattern looks to the bank like you are desperately in need of new credits.
But "Paying from Multiple Accounts"? How did you pay your credit cards?
I can see why 11 new accounts in 8 months with 5 from Chase can be used as a reason as your pattern looks to the bank like you are desperately in need of new credits.
But "Paying from Multiple Accounts"? How did you pay your credit cards?
Aug 16, 2014, 11:26 am
#487
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
If so, then YES, I can see Chase may get antsy, especially your Serve BP. The bank wants to know from WHERE your funds to pay the cards are coming from - because it can fall under the Compliance requirements which these days banks are getting fined by the government for billions if they are found and proved failing to meet compliance requirements. Therefore banks would choose to fire customers which require more compliance works (thus jack up the operation costs and potential risks.)
It is better to have a couple linked real bank accounts to all the cards and you use the same banks to pay your bills to establish a steady history. Yes, you cannot pay unless the charges are posted by using this payment option. However, this would put the bank at ease as the sources of funds are transparent to the bank.
Last edited by Happy; Aug 16, 2014 at 11:40 am
Aug 16, 2014, 7:17 pm
#488
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
I gather you do not have a linked bank account to your Chase credit cards so you can do a PULL from Chase side to pay your cards, and ALL your payments are pushed in from Unknown Bill Pay entities to Chase, plus the sources of payment keep changing? Did you often overpay by Push In before the charges were posted, to quickly restore your credit limit? That would get flagged for sure.
If so, then YES, I can see Chase may get antsy, especially your Serve BP. The bank wants to know from WHERE your funds to pay the cards are coming from - because it can fall under the Compliance requirements which these days banks are getting fined by the government for billions if they are found and proved failing to meet compliance requirements. Therefore banks would choose to fire customers which require more compliance works (thus jack up the operation costs and potential risks.)
It is better to have a couple linked real bank accounts to all the cards and you use the same banks to pay your bills to establish a steady history. Yes, you cannot pay unless the charges are posted by using this payment option. However, this would put the bank at ease as the sources of funds are transparent to the bank.
If so, then YES, I can see Chase may get antsy, especially your Serve BP. The bank wants to know from WHERE your funds to pay the cards are coming from - because it can fall under the Compliance requirements which these days banks are getting fined by the government for billions if they are found and proved failing to meet compliance requirements. Therefore banks would choose to fire customers which require more compliance works (thus jack up the operation costs and potential risks.)
It is better to have a couple linked real bank accounts to all the cards and you use the same banks to pay your bills to establish a steady history. Yes, you cannot pay unless the charges are posted by using this payment option. However, this would put the bank at ease as the sources of funds are transparent to the bank.
Aug 16, 2014, 10:13 pm
#489
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
It goes back to too many cards in too short a period. May be your history with Chase is too short, or even your credit profile is too thin for the number of cards you have gotten in such short period of time.
I hope you would be able to get this overturn and not be blacklisted by Chase per the manager. Because Chase does not forget, once a customer is fired by "unsatisfactory relationship" the customer seems to be banned forever.
Aug 17, 2014, 9:45 am
#490
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
That does not sound a risky behavior.
It goes back to too many cards in too short a period. May be your history with Chase is too short, or even your credit profile is too thin for the number of cards you have gotten in such short period of time.
I hope you would be able to get this overturn and not be blacklisted by Chase per the manager. Because Chase does not forget, once a customer is fired by "unsatisfactory relationship" the customer seems to be banned forever.
It goes back to too many cards in too short a period. May be your history with Chase is too short, or even your credit profile is too thin for the number of cards you have gotten in such short period of time.
I hope you would be able to get this overturn and not be blacklisted by Chase per the manager. Because Chase does not forget, once a customer is fired by "unsatisfactory relationship" the customer seems to be banned forever.
Maybe later down the road I'll try to get this overturned by another account manager, but for right now I have other CCs that meet my needs.
Life goes on without Chase.
Aug 18, 2014, 11:58 am
#491
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,677
I wouldn't consider my file to be "thin" 8 years of CC history, a paid off auto loan (a Chase one none the less), mortgage for 3 years, I'm 1 year in on an auto lease, and student loans (in deferment since I enrolled in grad school).
Maybe later down the road I'll try to get this overturned by another account manager, but for right now I have other CCs that meet my needs.
Life goes on without Chase.
Maybe later down the road I'll try to get this overturned by another account manager, but for right now I have other CCs that meet my needs.
Life goes on without Chase.
Aug 18, 2014, 12:51 pm
#492
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
Your profile seems similar to many other flyertalkers who are still active and going strong. Unless there is something else going on that you haven't thought of which caused them to review/scrutinize your account, I'd say you must just be unlucky. Based on what happened to you and a few others though, I'm going to stop using Serve to pay Chase cards.
What I don't understand is why the system doesn't hard stop the application from being approved. That would make more sense rather than shutting a customers entire portfolio down.
I think Chase should really take some notes from Amex (not saying that their FR is perfect) but when I was subject to their FR I felt involved in the process and never really feared account closure. Chase on the other hand doesn't even really let you plead your case (submit supporting documents like paystubs or tax return, etc).
Aug 18, 2014, 1:12 pm
#493
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
I wouldn't consider my file to be "thin" 8 years of CC history, a paid off auto loan (a Chase one none the less), mortgage for 3 years, I'm 1 year in on an auto lease, and student loans (in deferment since I enrolled in grad school).
Maybe later down the road I'll try to get this overturned by another account manager, but for right now I have other CCs that meet my needs.
Life goes on without Chase.
Maybe later down the road I'll try to get this overturned by another account manager, but for right now I have other CCs that meet my needs.
Life goes on without Chase.
The student loans might be the ones that makes Chase nervous as student loans now have either equal or surpass the consumer loans in the nation and have high default rates.
I suspect the multiple payments only came up after your accounts being scrutinized, but not the initial flag(s). I pay Chase from 3 sources - BB, Chase own bank accounts, linked external accounts. It all depends on where the most funds are sitting at the time of making payments to Chase.
Given you also have been subject to AMEX FR, you definitely have something in your profile that could trigger banks' risk assessment system which generally also crawl data from Account Reviews (soft pulls). May be your spend pattern, may be your rapid opening credit cards (in the banks' eyes, that is rapidly getting unsecured credit similar to someone who is at the verge of financial collapse), may be your total debt to income/assets ratio... I do agree that AMEX FR process is much more logical.
Last edited by Happy; Aug 18, 2014 at 1:19 pm
Aug 18, 2014, 7:53 pm
#494
Join Date: May 2014
Location: PHL
Programs: SW CP, SPG Gold, Hilton Gold
Posts: 571
You may want to look at your total DEBT to Income/Asset ratio given you have a mortgage, an auto lease and student loans. Unlike the mortgage and auto lease, student loans are unsecured.
The student loans might be the ones that makes Chase nervous as student loans now have either equal or surpass the consumer loans in the nation and have high default rates.
I suspect the multiple payments only came up after your accounts being scrutinized, but not the initial flag(s). I pay Chase from 3 sources - BB, Chase own bank accounts, linked external accounts. It all depends on where the most funds are sitting at the time of making payments to Chase.
Given you also have been subject to AMEX FR, you definitely have something in your profile that could trigger banks' risk assessment system which generally also crawl data from Account Reviews (soft pulls). May be your spend pattern, may be your rapid opening credit cards (in the banks' eyes, that is rapidly getting unsecured credit similar to someone who is at the verge of financial collapse), may be your total debt to income/assets ratio... I do agree that AMEX FR process is much more logical.
The student loans might be the ones that makes Chase nervous as student loans now have either equal or surpass the consumer loans in the nation and have high default rates.
I suspect the multiple payments only came up after your accounts being scrutinized, but not the initial flag(s). I pay Chase from 3 sources - BB, Chase own bank accounts, linked external accounts. It all depends on where the most funds are sitting at the time of making payments to Chase.
Given you also have been subject to AMEX FR, you definitely have something in your profile that could trigger banks' risk assessment system which generally also crawl data from Account Reviews (soft pulls). May be your spend pattern, may be your rapid opening credit cards (in the banks' eyes, that is rapidly getting unsecured credit similar to someone who is at the verge of financial collapse), may be your total debt to income/assets ratio... I do agree that AMEX FR process is much more logical.
Aug 19, 2014, 4:55 pm
#495
Join Date: Jun 2002
Location: California USA
Posts: 652
At least you were able to retain your rewards points and speak to a manager about the reasons for the closures and acknowledge that you are not blacklisted. I guess its a step in the right direction for Chase.
I dont think paying from three accounts was much of an issue with Chase even though they mentioned it in your conversation with them. Like with any denial they give you a whole laundry list of reasons.