Report problems with Chase website here.
Jan 24, 2017, 6:47 pm
#31
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
The option to choose class of service for Flights seems to have disappeared! I was complaining about not being able to book Premium Economy, but now it looks like there is no option but to book only Economy class flights on the Ultimate Rewards portal.
Unless, I am missing something. Am I?
Unless, I am missing something. Am I?
Jan 25, 2017, 3:36 am
#33
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
Yes, it either gives me this message or just times out. I've been trying to book something for three days! I haven't called because I'm out of the country and not sure how to use the international collect number from a cell phone.
Jan 25, 2017, 7:54 am
#34
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Happened to me a couple of times yesterday, till finally found an itinerary that was actually available! Annoying.
Feb 16, 2017, 11:54 am
#35
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
"Need to update browser"
About once a week when I attempt to login to my Chase account it tells me I need to update my browser. It does not take me to my account. Instead, it takes me to a page where I can download the latest version. I'm running Internet Explorer 11 which is the latest browser available. Usually I just close out my browser and reopen and the problem is fixed. Sometimes I have to do this 2 or 3 times. I find it quite annoying since I causes me to login multiple times. Has anyone else experienced this?
Feb 23, 2017, 11:20 am
#37
Join Date: Sep 2015
Posts: 575
Mar 16, 2017, 4:53 pm
#38
Join Date: Jan 2008
Location: TPA
Programs: spg gold
Posts: 406
When I try to book a hotel In St Martin (SXM) using UR I get an error. Talk to the travel department and a supervisor and they said they would take care of it, but it's still broke. I travel there often and that is why I collect there points; what a disappointment.
Mar 17, 2017, 3:12 pm
#39
Join Date: Jul 2010
Posts: 2,108
I receive the following message when attempting to access the UR portal through any of my personal and a.u. accounts:
Is anyone else seeing a similar message right now?
Is this a server maintenance issue or have my accounts been flagged by Chase for something?
Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.
We apologize for this inconvenience and appreciate your patience.
We apologize for this inconvenience and appreciate your patience.
Is this a server maintenance issue or have my accounts been flagged by Chase for something?
Mar 17, 2017, 3:55 pm
#40
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Had this happen a few times. They're probably just doing maintenance. Unless you're doing something to get flagged, I wouldn't worry about it.
Jul 29, 2017, 7:38 pm
#43
Join Date: Sep 2011
Posts: 85
Trying to book rewards hotel ressie on iPad. The BOOK button does nothing. Tried using the Chase app and the website via Safari browser on iPad. Clicking the BOOK button shows a short cycle like the site is going to accept the click, then nothing. Strange.
Jul 30, 2017, 3:52 pm
#44
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
UR portal is completely down this weekend
Trying to access for printing an upcoming stay in South Africa. UR portal is down "for maintenance".
The UR site is one of the worst bank related sites I have ever seen. Very slow to load anything.
The UR site is one of the worst bank related sites I have ever seen. Very slow to load anything.
Jul 30, 2017, 4:16 pm
#45
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
But I was just on the UR portal early and late this afternoon (from a laptop computer, not a phone or tablet), and I saw no message about its being down.
On the other hand, I saw nothing useful in its flight offerings, so it would have saved me some time if it had told me it was down.
On the other hand, I saw nothing useful in its flight offerings, so it would have saved me some time if it had told me it was down.
