Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Oct 29, 13, 1:57 am
  #1  
sxc
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Lounge Access and other Lounge FAQs

Please feel free to add relevant lounge FAQs in the wikipost above.

As this is meant to be a concise summary for newcomers, please keep this in mind when deciding what information to post.

Discussion on the content of the wikipost can be made in this thread below.
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Old Oct 29, 13, 2:32 am
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How many guests can I bring / if they have to be traveling on CX / etc should also be included.
-> Traveling on J/F
-> CX GO/DM
-> OWS / OWE
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Old Oct 29, 13, 2:49 am
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Done. All forum members can edit a wikipost as well in case anyone wants to add/change the details. Keep in mind that information should be concise to make the information accessible.
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Old Oct 30, 13, 12:18 am
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I think I've seen this question asked before, and I think i remember reading the answer, but I can't seem to find it now!

I'm arriving on a cathay flight from HND that lands at 3PM. I have a friend coming in at around 5:30 PM, she's never been to HK before so I figure I'd wait for her so we can take the airport express into town together.

We are departing on KA flight to RGN that night (on the same record locator as my HND-HKG flight, so I hopefully should already have the BP printed in tokyo so I can bypass transit desk).

I was wondering if it would be possible for me to chill in the lounge and wait until her flight arrives. We want to head into town for dinner since flight to RGN isnt untill almost midnight.

The question I'm asking is, if i go through the transit security to get to the lounge, how much of a hassle is it to get someone to escort you back to go thru HK immigration? Is it worth the trouble? how long have you had to wait? Do you get yelled at/scowled at by the lounge dragons?
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Old Oct 30, 13, 12:27 am
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Catering in the lounge

"Food is generally the same between The Wing and The Pier"

Completely untrue. In the F lounges, there is a limited selection except in The Haven at The Pier which features a better buffet, a carvery, and an a la carte menu which changes (I am told) weekly, usually with matched wines. If you want a decent meal and have access to F lounges, The Wing is vastly superior
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Old Oct 30, 13, 12:41 am
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Originally Posted by IanFromHKG View Post
"Food is generally the same between The Wing and The Pier"

Completely untrue. In the F lounges, there is a limited selection except in The Haven at The Pier which features a better buffet, a carvery, and an a la carte menu which changes (I am told) weekly, usually with matched wines. If you want a decent meal and have access to F lounges, The Wing is vastly superior
Rectified.
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Old Oct 30, 13, 3:43 am
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Thanks, SXC. Also, I believe the Bridge "features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads". Haven't tried it yet but no doubt will do so soon!

How does one edit the Wiki directly? I would love to add some commentary, largely because I disagree with the advice "Generally use the lounge closest to your departure gate" :-)
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Old Oct 30, 13, 4:17 am
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There is an Edit button. at the bottom of the Wiki box.

A note to all: we do want to keep the information concise, so please don't put in information that is generally available on the CX website as we don't want this to just be a duplicate of the cathay website.
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Old Nov 1, 13, 1:58 am
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[QUOTE=sxc;21693402]There is an Edit button. at the bottom of the Wiki box.[QUOTE]

Um - no, there isn't. I have looked on a PC and on my iPad and there is no Edit button at the bottom of the box that I can see
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Old Nov 1, 13, 2:10 am
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Originally Posted by IanFromHKG View Post
Um - no, there isn't. I have looked on a PC and on my iPad and there is no Edit button at the bottom of the box that I can see
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Old Nov 1, 13, 2:31 am
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There might be some kind of limitation on those with low post counts. I'm trying to find out more information.
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Old Nov 1, 13, 9:42 am
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To what degree is moving between the lounges permitted? I have a layover of nearly 18hours (0600 until 2350) and since I was in HKG two months ago, I don't feel the need to transit into town. Is it possible to visit a lounge for several hours, then move about the terminal and finish the transit at another lounge? (In F to HKG, J to JNB).
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Old Nov 1, 13, 4:31 pm
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Originally Posted by 98103 View Post
To what degree is moving between the lounges permitted? I have a layover of nearly 18hours (0600 until 2350) and since I was in HKG two months ago, I don't feel the need to transit into town. Is it possible to visit a lounge for several hours, then move about the terminal and finish the transit at another lounge? (In F to HKG, J to JNB).
Added this Q&A to the wiki. There is no limit on lounge re-entry. Simply use your boarding pass if your lounge invitation has already been collected.
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Old Nov 3, 13, 2:18 am
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Originally Posted by marcuslai View Post
Added this Q&A to the wiki. There is no limit on lounge re-entry. Simply use your boarding pass if your lounge invitation has already been collected.
The same goes for moving between oneworld lounges, so you can add those to your tour as well!
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Old Nov 7, 13, 3:02 am
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My experience transiting through HKG (in flying in F, onward in J), my invitation for HKG was not for a first class lounge, as described in the FAQs, but a business class lounge. It wasn't much of an issue to me, but for some it may cause fits. Just tossing that out there. Perhaps the agent at SFO did it improperly.
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