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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old May 2, 2014, 2:24 pm
  #151  
 
Join Date: Feb 2014
Location: HKG
Programs: CX SL
Posts: 43
Originally Posted by jona970318
The best thing you can do is leave your AA number on the reservation so you could recieve all the OWS benefits without trouble, and ask to change to your CX number when you get to the lounge
This is my first time traveling on CX when I have an elite status . Will I receive an invitation to lounge at check-in if I put my AA number on the reservation?
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Old May 2, 2014, 2:49 pm
  #152  
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Originally Posted by michaelworchid
This is my first time traveling on CX when I have an elite status . Will I receive an invitation to lounge at check-in if I put my AA number on the reservation?
I've always gotten one.

I actually would have thought you'd be able to get in with your AA PLT card and boarding pass.
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Old May 2, 2014, 2:53 pm
  #153  
 
Join Date: Feb 2014
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Posts: 43
Originally Posted by nkedel
I've always gotten one.

I actually would have thought you'd be able to get in with your AA PLT card and boarding pass.
Ok. Thx!
I'm kinda worried if the lounge staff won't change FFP on file for me once I use the lounge .
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Old May 2, 2014, 4:51 pm
  #154  
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Originally Posted by michaelworchid
Ok. Thx!
I'm kinda worried if the lounge staff won't change FFP on file for me once I use the lounge .
I've never tried changing it after check-in, with any airline; I assume it's possible.
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Old May 2, 2014, 6:27 pm
  #155  
 
Join Date: Feb 2014
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Originally Posted by nkedel
I've never tried changing it after check-in, with any airline; I assume it's possible.
I did some search. seems it could work. thx
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Old May 2, 2014, 8:14 pm
  #156  
 
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Originally Posted by nkedel
I've always gotten one.

I actually would have thought you'd be able to get in with your AA PLT card and boarding pass.
In fact, I've read a thread where someone was asked to put his FF number in the reservation at checkin so that a lounge invitation can be issued. I think the same process would apply at the lounge where they might need to enter your FF info into the system to ensure that you hold the correct status before allowing you in.

I was able to change my FF info in the lounge at the service desk numerous times without problem. In fact, this is the standard practice that CX suggests people do. The only thing I would watch out for is at outports where the lounge is not operated by CX where they might not have the equipment to print out BPs.
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Old May 2, 2014, 9:00 pm
  #157  
 
Join Date: Nov 2013
Location: HONG KONG
Programs: CX/MP, ASIA MILES, RITZ CARLTON/ MARRIOT, SPG, STAR ALLIANCE
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Originally Posted by IanFromHKG
"Food is generally the same between The Wing and The Pier"

Completely untrue. In the F lounges, there is a limited selection except in The Haven at The Pier which features a better buffet, a carvery, and an a la carte menu which changes (I am told) weekly, usually with matched wines. If you want a decent meal and have access to F lounges, The Wing is vastly superior
the wing is more like a fish market...too many people. yes, better food no doubt!! i always have felt cx's the pier lounge to be much better for comfort..
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Old May 3, 2014, 7:07 am
  #158  
 
Join Date: Feb 2012
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Can one on a ID90 ticket enter the business lounge with a Silver Marco Polo membership?
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Old May 3, 2014, 7:19 am
  #159  
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Originally Posted by cyberon
Can one on a ID90 ticket enter the business lounge with a Silver Marco Polo membership?
Why not ask your colleagues?
https://www.facebook.com/permalink.p...&stream_ref=10
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Old May 3, 2014, 1:10 pm
  #160  
 
Join Date: Feb 2014
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Originally Posted by jona970318
In fact, I've read a thread where someone was asked to put his FF number in the reservation at checkin so that a lounge invitation can be issued. I think the same process would apply at the lounge where they might need to enter your FF info into the system to ensure that you hold the correct status before allowing you in.

I was able to change my FF info in the lounge at the service desk numerous times without problem. In fact, this is the standard practice that CX suggests people do. The only thing I would watch out for is at outports where the lounge is not operated by CX where they might not have the equipment to print out BPs.
Sounds good. Thx!
I'll be using lounges at SFO, HKG & PVG. I believe all three lounges are operated by CX so that should not be a problem .
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Old May 4, 2014, 1:36 am
  #161  
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Originally Posted by michaelworchid
Originally Posted by jona970318
In fact, I've read a thread where someone was asked to put his FF number in the reservation at checkin so that a lounge invitation can be issued. I think the same process would apply at the lounge where they might need to enter your FF info into the system to ensure that you hold the correct status before allowing you in.

I was able to change my FF info in the lounge at the service desk numerous times without problem. In fact, this is the standard practice that CX suggests people do. The only thing I would watch out for is at outports where the lounge is not operated by CX where they might not have the equipment to print out BPs.
Sounds good. Thx!
I'll be using lounges at SFO, HKG & PVG. I believe all three lounges are operated by CX so that should not be a problem .
Ive entered even without my jmb elite number (just cx am, showing my card which gets scanned)

I always bring me card cuz it japan domestic easier and also lhr t5 lounge usage
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Old May 4, 2014, 9:15 am
  #162  
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Originally Posted by michaelworchid
Originally Posted by jona970318
In fact, I've read a thread where someone was asked to put his FF number in the reservation at checkin so that a lounge invitation can be issued. I think the same process would apply at the lounge where they might need to enter your FF info into the system to ensure that you hold the correct status before allowing you in.

I was able to change my FF info in the lounge at the service desk numerous times without problem. In fact, this is the standard practice that CX suggests people do. The only thing I would watch out for is at outports where the lounge is not operated by CX where they might not have the equipment to print out BPs.
Sounds good. Thx!
I'll be using lounges at SFO, HKG & PVG. I believe all three lounges are operated by CX so that should not be a problem .
Btw, not sure if agent was just lazy, in PVG ytd he just scribbled over my seat number.
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Old May 4, 2014, 10:06 am
  #163  
 
Join Date: Feb 2014
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Originally Posted by kaka
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Btw, not sure if agent was just lazy, in PVG ytd he just scribbled over my seat number.
. I hope it didn't affect you in any way.
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Old May 12, 2014, 8:03 am
  #164  
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Well, he did give me the first available seat of the cabin (22a). Upon boarding FA enquired if i was a travelling buddy with 22c(no) n told me to feel free sitting anywhere i like. So, just some lazy agents.
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Old May 13, 2014, 9:44 pm
  #165  
 
Join Date: May 2014
Programs: CX
Posts: 57
Are MP SL members allowed to use the lounge at JFK when flying in coach on CX? the CX website doesn't seem to mention it......
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