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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Apr 4, 2014, 7:22 am
  #121  
 
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Originally Posted by CanucksHKG
Depends what you want for breakfast
Wing offers hot+cold buffet spread such as your basic eggs/sausage/dimsum/ and made to order noodles. While Cabin is more of...deli items and sandwiches, etc. Check the Wiki at the top or I'm sure there's many trip reports laying around somewhere. No showers at Cabin, if that's interest to you. Or you might be interested in visiting QF's new lounge nearby.

Or if you're an early bird and have the time, why not visit 2?...or all 6?
Thanks for input. Think Ill check out both. Dont need showers as I will be coming from my HK hotel that morning.

Think ill come to airport extra early to give me time.
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Old Apr 4, 2014, 7:24 am
  #122  
 
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Originally Posted by QRC3288
Good suggestions here, although I think the QF lounge is going to be closed during this fellow's trip assuming he's at HKIA early morning (QF lounge opens at 3pm according to another thread).

Agreed on the more deli-like selection in The Cabin. Both lounges can get crowded, although The Wing seems more airy just because there is an open ceiling. Personally I prefer The Cabin because of those panini sandwiches - in the morning they serve a tomato and egg panini, as well as the dim sum, fruits, some assorted western offerings, etc.

There is self-serve coffee/espresso, but there is also one of those massive proper coffee/espresso machines at the bar. I recommend going over to the guy and asking for that if you're a coffee drinks. Sometimes they're lazy or the crowds are large and they don't use the machine, in which case asking them to use it will put them into action.
Thanks....looks like I cant go wrong with either...but Ill check them both out anyway

I usually fly UA on these trips...which is ok for the flight and lounges in EWR and HKG....Im really looking forward to the experience of CX flight and lounges...
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Old Apr 5, 2014, 12:22 am
  #123  
 
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Originally Posted by elg26
I usually fly UA on these trips...which is ok for the flight and lounges in EWR and HKG....Im really looking forward to the experience of CX flight and lounges...
ha mate, you're in for a treat. provided the price point is similar (or you're indifferent), you will not go back. especially if you give CX 3-4 tries. there is always the off chance you have a bad experience or your last flight on UA was exception, but on a consistent basis there is just no question. i was a consistent UA intl flier most premium class before CX and the difference is just beyond words now i rant about things like the location of the linen bins and if the lights went on in the cabin 30 minutes before normal....

oh yea and i discovered that the "service" light actually is okay to press and get service. heavens knows what would happen if you hit that button flying UA
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Old Apr 10, 2014, 6:51 pm
  #124  
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Originally Posted by kingbat
I believe the noodle bar is out of action in the mornings... as I'm doing over Easter...
Noodle bar is in service in the morning ~7am. As long as you don't arrive at 0530...
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Old Apr 11, 2014, 7:29 am
  #125  
 
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Can someone suggest me a lounge for dinner, I will be arriving at 8:30 PM and my connecting flight is at 1:30 AM. J cabin. (First time flying in CX)
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Old Apr 11, 2014, 1:34 pm
  #126  
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Originally Posted by INDFlyer
Can someone suggest me a lounge for dinner, I will be arriving at 8:30 PM and my connecting flight is at 1:30 AM. J cabin. (First time flying in CX)
probably the Qantas lounge will be the best. Opening hours supposedly till 2359.
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Old Apr 11, 2014, 9:51 pm
  #127  
 
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Originally Posted by LHR/MEL/Europe FF
yes you are allowed to use the lounge... but for a slightly different reason than you state

there is a oneworld rule stating that long haul to short haul is entitled to use the lounge of the class of the inbound long haul. in this case arriving J gets you J access.

similarly a passenger arriving long haul F connecting to short haul Y (even if F or J was available but they chose not to fly in those cabins), they would get F lounge access

Hi

We are looking to use QF points for an award ticket on CX -- ideally in J all the way through for YVR-HKG-CKG ... but due to availability of such awards we may only have J on CX for YVR-HKG and then Y on KA for HKG-CKG (the latter either with points or purchased separately).

No current status on CX or QF.

It appears from the previous answer that the departure lounge J is allowed during the transit due to J class of inbound long-haul, but does this apply (i) for award tickets acquired with QF points; and (ii) for outbound short-haul Y purchased on a different PNR than the inbound long-haul J award ?

Thank you
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Old Apr 11, 2014, 10:41 pm
  #128  
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Originally Posted by polarpacific

It appears from the previous answer that the departure lounge J is allowed during the transit due to J class of inbound long-haul, but does this apply (i) for award tickets acquired with QF points; and (ii) for outbound short-haul Y purchased on a different PNR than the inbound long-haul J award ?

Thank you
you are good to go

makes no difference how you acquired the ticket, points or otherwise. separate tickets also fine.

(the only tickets likely to be excluded are industry (employee) tickets or if otherwise you have been upgraded and lounge access is not allowed. Neither of those apply to you)
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Old Apr 13, 2014, 2:03 pm
  #129  
 
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I'm really looking forward (8 months out) to my first experience in CX F! I allotted 8 hours to check out all the different lounges at HKG. Will that be enough time?

From what I've read, the cabanas can only be reserved in person (e.g. not online) and only for a few hours or until a lounge attendant knocks on the door?
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Old Apr 13, 2014, 2:07 pm
  #130  
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Originally Posted by drzoidberg
I'm really looking forward (8 months out) to my first experience in CX F! I allotted 8 hours to check out all the different lounges at HKG. Will that be enough time?

From what I've read, the cabanas can only be reserved in person (e.g. not online) and only for a few hours or until a lounge attendant knocks on the door?
If you are plying F then three hours is more than enough to use the F lounge. There are only two of them and the Wing F is the better.

If you allocated 1 hour for the cabana (cannot be reserved in advance), 1 hour for the restaurant, then you'd have another hour to use the lounge (champagne bar).

You can have a bath in the cabana... but there's not a lot else to do. Unless you want to sleep. And it's not really the place for a sleep.

Anything more than that and you'll be climbing the walls.

The business class lounges are not worth lounge hopping to if you have F access.
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Old Apr 13, 2014, 2:12 pm
  #131  
 
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Originally Posted by LHR/MEL/Europe FF
If you are plying F then three hours is more than enough to use the F lounge. There are only two of them and the Wing F is the better.

If you allocated 1 hour for the cabana (cannot be reserved in advance), 1 hour for the restaurant, then you'd have another hour to use the lounge (champagne bar).

You can have a bath in the cabana... but there's not a lot else to do. Unless you want to sleep. And it's not really the place for a sleep.

Anything more than that and you'll be climbing the walls.

The business class lounges are not worth lounge hopping to if you have F access.
Oh I figured one hour for each business and F lounge, and that new QF lounge!
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Old Apr 13, 2014, 2:20 pm
  #132  
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Originally Posted by drzoidberg
Oh I figured one hour for each business and F lounge, and that new QF lounge!
the new QF lounge... maybe but it is still essentially a business class lounge. F lounge facilities are better. The Wing F has the dining room serviced by The Peninsula. Compared to the QF Singapore Lounge (which is supposed to be the same model as the HKG one and I haven't been to the HKG one yet) - the Wing F wins.

As for the CX biz lounges... they are good. But they don't offer the food or amenities you get in F. you wouldn't swap waiter service and fine dining for self-service pizza and potato wedges.
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Old Apr 13, 2014, 8:12 pm
  #133  
sxc
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Originally Posted by LHR/MEL/Europe FF
There are only two of them and the Wing F is the better.
Actually at the moment there is only one F lounge - The Wing is open, The Pier is closed.
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Old Apr 14, 2014, 1:23 am
  #134  
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Originally Posted by sxc
Actually at the moment there is only one F lounge - The Wing is open, The Pier is closed.
Isn't there an "F area" of The Pier?

Sad I didn't make it last August- got to my JNB flight a bit early but we were tired by then
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Old Apr 14, 2014, 1:59 am
  #135  
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Originally Posted by drzoidberg
Oh I figured one hour for each business and F lounge, and that new QF lounge!
More like 20-30mins per J lounge. I wouldn't recommend spending anymore than 3 hours lounge hopping. 8 hours is just...a bit...too excessive.
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