CX Status Match
Jan 22, 2010, 6:26 pm
#106
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
midlevels, I'm quite sure CX would appreciate you not publicizing the MPC email for spammers to further delay responses.
Jan 22, 2010, 7:23 pm
#107
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
I don't see any issue with this.
Jan 22, 2010, 8:43 pm
#108
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Just wondering, how long does it typically take for CX to respond to questions sent to the [email protected] e-mail address. I sent an e-mail 3 days ago with no response other than the automatic response saying they received my message.
Jan 23, 2010, 5:40 pm
#109
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I sent CX an email on Sunday evening 1/16. They had not responded by Thursday 1/21. I was at HKG so stopped by the MPC help desk and they put me on the phone with the MPC desk and they told me it normally takes two weeks but the agent said she would try to find my details and get it looked at quickly as I have upcoming travel on CX. I got the email I posted about the evening of 1/21 asking me to resend my AA elite card.
Feb 6, 2010, 1:29 am
#111
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
Feb 6, 2010, 9:30 am
#112
Join Date: May 2009
Posts: 6,978
Someone posted that some FFP, to try and encouragement more flying by premium members, offers upgrades for certain milestones hit (say 90,000 to encourage GO to fly more, 150K for DMs, etc.) Or more hotels, restaurants, golf, etc. options.
Mar 22, 2010, 9:12 pm
#113
Join Date: Jan 2008
Location: Austin
Programs: AA, AS, WN
Posts: 503
CX Silver from UA 1P
I was successful at getting a status match to CX Silver from UA Prem Exec. The process itself only took about 1 week. I sent scanned copies of my elite card, as well as UA statements, to the email [email protected], and received a response within 2 days. They did ask for confirmation #'s for any travel that I had planned on Cathay Pacific. I did not have any travel planned but did give them a few sample itineraries that I was looking at booking. They then approved my status match to Silver and enrolled me free of charge. ^
May 19, 2010, 3:00 am
#114
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
Just received word from CX that they only match up to SL.
The manager responsible for Marco Polo Club membership confirmed that Silver tier is the highest status that they can offer in line with CX's tier matching policy.
The manager responsible for Marco Polo Club membership confirmed that Silver tier is the highest status that they can offer in line with CX's tier matching policy.
May 19, 2010, 4:20 am
#115
Join Date: Sep 2008
Location: BKK
Programs: QFF & Marco Polo Club
Posts: 9
Do you mean they won't give you higher than Silver? Or, do you mean they won't give all members higher than Silver?
May 19, 2010, 5:35 am
#116
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
All members although I suspect there are exceptions (supposing you're very high rev. pax) and I mean very. I asked them for a comp to GO from UA Premier Executive (*G)/DL Gold Medallion (SkyTeam Elite)/Aeroflot Gold (SkyTeam Elite Plus) and was still only offered SL. Asked them to clarify later and they provided the above response (more or less the same).
May 19, 2010, 5:42 am
#117
Join Date: Sep 2008
Location: BKK
Programs: QFF & Marco Polo Club
Posts: 9
It's confirmed then that ALL requests for tier upgrade will be to Silver level only?
All members although I suspect there are exceptions (supposing you're very high rev. pax) and I mean very. I asked them for a comp to GO from UA Premier Executive (*G)/DL Gold Medallion (SkyTeam Elite)/Aeroflot Gold (SkyTeam Elite Plus) and was still only offered SL. Asked them to clarify later and they provided the above response (more or less the same).
May 19, 2010, 5:48 am
#118
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Not true. Outstation marketing managers have been known to comp up to Diamond for key people in major corporate accounts. I know this for sure - as this happened to me in 2006. It worked, I've maintained DM level ever since.
May 19, 2010, 6:21 am
#119
Join Date: Sep 2008
Location: BKK
Programs: QFF & Marco Polo Club
Posts: 9
Read the post from toyotaboy95 i.e.
"Just received word from CX that they only match up to SL."
toyotaboy95: Do they or don't they only match up to SL??
QUOTE=ACORD;13984069]Not true. Outstation marketing managers have been known to comp up to Diamond for key people in major corporate accounts. I know this for sure - as this happened to me in 2006. It worked, I've maintained DM level ever since.[/QUOTE]
"Just received word from CX that they only match up to SL."
toyotaboy95: Do they or don't they only match up to SL??
QUOTE=ACORD;13984069]Not true. Outstation marketing managers have been known to comp up to Diamond for key people in major corporate accounts. I know this for sure - as this happened to me in 2006. It worked, I've maintained DM level ever since.[/QUOTE]
May 20, 2010, 3:50 am
#120
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
Read the post from toyotaboy95 i.e.
"Just received word from CX that they only match up to SL."
toyotaboy95: Do they or don't they only match up to SL??
QUOTE=ACORD;13984069]Not true. Outstation marketing managers have been known to comp up to Diamond for key people in major corporate accounts. I know this for sure - as this happened to me in 2006. It worked, I've maintained DM level ever since.
"Just received word from CX that they only match up to SL."
toyotaboy95: Do they or don't they only match up to SL??
QUOTE=ACORD;13984069]Not true. Outstation marketing managers have been known to comp up to Diamond for key people in major corporate accounts. I know this for sure - as this happened to me in 2006. It worked, I've maintained DM level ever since.