By the way, these comments were made by Guy Betsy, not by me................... :

With my apologies, the post has been updated. Sorry.

As I said before, even though CX tends to do things right in the in-flight services, its customer service/consumer relations is pathetic (both USA and HK). The department only seems to give out "standard" apologies that sound "ungenuinely apologetic." Believe it or not, I've dealt with my complaint for over a three month period and the complaint got nowhere except for some duty free vouchers. The responses to the complaints were not even in direct response to the points in my complaints! I even escalated the issue to the CEO, that was when it was given a more prompt reply/attention. Even the CC letter to AA consumer relations got a quicker reply from AA than CX....

CX is a good airline if things go well, but when things go wrong.....you're pretty much out of luck pursuing anything with customer relations.....American carriers seems to have CS/CR departments that are more competent in dealing with complaints....

Let me guess, the lady you are dealing with is a Joanne?

Sorry you have to go through this.....premium travelers shouldn't have to spend this kind of effort to get compensation for what SHOULD HAVE BEEN PROVIDED in the first place.

I have flown on the 777-300 in "Regional" Business Class a few times over the past couple of years and the in-seat power was never available. Although the seats had the jacks installed, the power units weren't installed. That is what I was told when I asked on one occasion. On another flight, I was informed that the power was in-operative. Bottom line, no in-seat power.

My most recent experience was about 8 months ago. Someone please correct me if I am wrong, but it doesn't seem like CX installed the in-seat power units on the 777-300 in "Regional" Business Class -- although they did install the jacks.

Just an update. On the fourth and final leg. CX and BA failed to transfer my Mothers bag in Paris even though I had a four hour connection! Took them until 9:45pm to get us a bag that arrived in Paris at 5:30am!
I'm curious who's fault is that?
1) CX
2) BA
3) The FRENCH?

At least they got your bags on the same day.. Late bags could be delievered 1-2 days after arrival flight.

4 hour connection where? Who was your originating carrier? Who is your delivery carrier?

Basically the delivery carrier is responsible for getting the bag to you, irrespective of who first flew you. So if you first flew CX and connecting to BA to CDG, BA is responsible for getting the bag to you. All complaints are to be directed to them.

By the time they found your bag.. it has to be loaded to Paris and then when it gets there, there will be extra security checks on your bag. Then they will gather the rest of the lost luggage found that day, and then they will deliver it to you. It doesn't mean that once your bag gets to Paris that they will send it out to you specially.

At least they found your bag. I had a connection at LAX from SAN on AA to AA to LHR with a four connection as well.. and AA lost the bag.. and they said that they have 'no idea' where it is. And yes it took them over 10 hours to deliver it. AA didn't give any compensation. Did BA?

Let me clarify.

MY BAG ARRIVED ON THE SAME CX INTO PARIS I DID.
I Left four hours later for London on BA
Somehow CX and BA couldn't get a bag moved from terminal 2a to 2b in 4 HOURS! That is the problem!

Ive had BA mess up my bags also. Overnighted at LHR as no onward connection to NY by the time we landed. If you are down for less than 24 hrs BA no need to claim and drag your bags to your Hotel, as BA will hold them. Well thats exactly what they did.

I was in 1st on that Flight along with FM Jack straw and his Security detail. anyway I was met by the BA JFK Mgr when I left the a/c who promised that it would be sent to me via a Special Express Delievery Service. What that meant was their reg Service was to pick up my bag and All the others and then put mine into a Van and sent straight to me. It didnt happen as the Service put it onto their Reg Van.

Although it was the Flight that left LHR after mine did, I didnt get the Bag till the next day. Part was clearing Customs and that teh Delivery Service messed up.

But there is supposingly a different handling system for 1st Class People, maybe Biz also.

The problem is AA.. Read my post above!

Guess who are the ground handling agents at CDG for CX? Yep.. AA.

I had the same problem as you but I was flying on AA from JFK to CDG and then connecting to LHR on BA about 3 years ago. Bags were lost and BA couldn't find it because AA didn't load the baggage information on SITA. They had entrusted the lost baggage scenario with their own SABRE.. except that no one had SABRE. I was connecting on a flight from LHR to CPT that same evening.. and it was BA who found the bag in NY (!) and had it delivered to LHR just in time for the flight. AA meanwhile still insisted that they were looking for the bag! I had to inform AA 3 days later (after they admitted that they couldn't find it ) that it was BA who found it for me.

The bag was probably properly delivered to CDG Terminal 2A on CX.. but ground handling agent (AA) could not get it to BA at Terminal 2B - directly opposite!

Welcome to CDG!

Be that as it may, from cigarman's perspective, his remedy, to the extent there is one, lies with CX or BA, not AA. AA was acting as CX's agent and CX is responsible for the actions (or inactions, in this case) of its agent.

I didn't say it was specifically's AA's problem, but rather it was BA's as they were the last carrier to have flown cigarman in. But I was highlighting the fact that transfers between CX and BA when bags go missing at CDG is more common than not since the ground handling is handled the "AA way". I don't know why this is so. It does not mean that it will happen all the time.. but rather, it is common.

Bags can go missing anywhere and at anytime. And when it does happen, we all hope that that little plastic tag on the handle of the missing bag will get noticed and someone will report it.

We hope!

This thread has amazed me.
Firstly, the background to my first ever complaint!
I had a problem with Cathay but I hadn't paid for 1st class nor was I upgraded. I paid for Business Class from Glasgow [Scotland] to Sydney so that I could sleep. This was about 5x the economy fare. I also had a stop over in Hong Kong for three nights as it was such a long journey and I am no longer a youngster.
Well! The air-conditioning above my seat was broken. Ice-cold air came pouring in and the crew, who were delightful,tried to remedy the situation by first of all banging on it and when that didn't work by celotaping a piece of cardboard over it. Bliss--------for a few seconds and then the cardboard came crashing down on my face, leaving a mark which didn't disappear for a few days. I asked to be moved to coach but it was full. I arrived in HK exhausted as I didn't close my eyes once and with a streaming nose which develped into a full blown cold and I wasn't able to leave my hotel until I left for Australia. I had packed away my warm outdoor clothes and even coming from a cold climate I had never exerienced such cold. The gentleman sitting next to me in the aisle seat went off and slept on the floor for a little while.
I was to have delivered a lecture in the University the following day but was unable to do so!
I did send a letter of compaint and phoned twice and after my 3rd phone call I was eventually compensated. They sent me a little food hamper which I donated to a local hospice. I would have choked on the contents as I felt quite insulted.
I shall be travellng to Australia later in the year but guess which airline will not get my custom.
That's my tale.

Oh boy! And I thought I was unlucky when we had a two hour delay in Bangkok to fix the air conditioning!! Rather they fixed it than go through what you did.....

Okay people....

Individual critisism of others are not allowed...

Either stick to the subject or don't post at all. But the last few posts got a little too much in personal attacks and opinions (TOS no-no's) and I've had to remove them rather than edit them.

Thank you !


Guy Betsy
Cathay Pacific Asiamiles Forum Moderator