Originally Posted by makin'miles

Rubbish.

Let's say that I decide to order a new notebook from Dell; I spend a lot of money and am expecting the most up-to-date model. Dell issues me a receipt for that computer. When the box arrives at my door and I open it, however, it turns out that they shipped me a similar model, but when I try to flip it open, it gets stuck halfway and won't move. I can see the screen, but I'm not happy.

Now, as a consumer, I should first contact Dell and give them a chance to make things right. Until I do so, my credit card issuer doesn't want to hear from me. If, however, Dell doesn't act, I would have no problem disputing the charge.

I fail to see how cigarman's case differs from this.